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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Good service
July 20, 2022

Positive service and delivery. Kept me posted on when/where I would receive it.

Date of experience: July 20, 2022
California
1 review
0 helpful votes
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Good
July 15, 2022

I had a little trouble finding things did not have trouble finding things. Good

Date of experience: July 15, 2022
Indiana
2 reviews
0 helpful votes
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Daughter s gift
July 15, 2022

First time order. I had it mailed directly to my daughter. Was very fast and no problems

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Quick, Easy & Amazing Value!
July 15, 2022

Loved every part of the shopping experience. I got what I ordered and the pricing was the best around (and I did my research)! Thank you!

Date of experience: July 15, 2022
Illinois
1 review
0 helpful votes
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Mario from Elk Grove village Ill
July 12, 2022

Good experience good price and a fast delivery it was easy to shop

Date of experience: July 12, 2022
California
1 review
0 helpful votes
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Very happy to use the website
July 12, 2022
Updated review

I am very happy every time I purchase from the website

Date of experience: July 12, 2022

Excellent service...
September 22, 2019
Previous review

Excellent service...

Date of experience: September 21, 2019
Illinois
1 review
0 helpful votes
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Perfectly Pleased
July 8, 2022

I have had one issue where a package did not arrive that was quickly taken care of and I am awaiting minute to see what happens with the bottle of perfume that a ride to broken and not usable Other than that I completely loved this site

Date of experience: July 8, 2022
Kentucky
1 review
0 helpful votes
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Great
July 8, 2022
Updated review

Great and I would recommend this product to others and I love this product especially it was easy to purchase and quick to receive the prices are great also

Date of experience: July 8, 2022

Great
January 1, 2021
Previous review

Great

Date of experience: January 1, 2021
Illinois
1 review
0 helpful votes
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Broken bottle
August 7, 2022

Got a broken bottle on my delivery after it was late.

Date of experience: July 8, 2022
New York
1 review
0 helpful votes
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Lovely scent
July 7, 2022

Smooth check out. Alyssa Ashley is one of my favorites since 1980. I miss this so I tried ordering one for everyday use. Will be ordering more favorite scents soon!

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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Lisandro
July 6, 2022

It was quick I got it in 2 days
It was a great and easy service

Date of experience: July 6, 2022
Missouri
1 review
0 helpful votes
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Perfume.com
July 6, 2022

Mostly I have excellent experience with this company. However I received a product that had no fragrance at all. Some of them have a good fragrance but within an hour or two its gone.

Date of experience: July 5, 2022
Arizona
1 review
0 helpful votes
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Great Prices
July 3, 2022

Have the perfumes I really like and use and especially the prices compared to major stores.

Date of experience: July 2, 2022
California
3 reviews
0 helpful votes
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I ordered some really nice perfumes one for me and one for my daughter. She's finally getting into fragrances. So I hurried and found what she was looking for and bought it. Cost $ 149.?. Paid with my credit card every thing was good even though it was expensive I did my homework it was was a great deal. I never received my order! So I reached out to customer care they said first I never placed an order with them. He told me he would email me back let him check it out. They had to call the carrier co. They said that they sat it outside my door they can never get to my door. My packages go to the mail room. So all this faulty who had it and who didn't but at first nobody sent my package at all. So I'm getting the run around. They won't send my package nor refund my money. I'm a paying customer. I don't know what to think about this I'm at wit's end right now. They need to send me my package/order or refund me back my money. Whatever happened I never got my order from these people why can't they handle business without lying cheating or stealing not to mention they are very rude. Next time I'll use Fragrance.com never had a problem with them and I've been there customer for years. Thought I was getting a better deal and look who I run into. Pathetic.! I'm hella

Date of experience: July 1, 2022
New York
2 reviews
0 helpful votes
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Satisfied
July 1, 2022

This online store always has what I'm looking for!

Date of experience: July 1, 2022
Utah
1 review
0 helpful votes
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Violet Eyes
June 30, 2022

Love it! Everyone else around me loves it too! Beautiful scent! I will probably use Violet Eyes for the rest of my life.

Date of experience: June 30, 2022
Oklahoma
1 review
0 helpful votes
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Perfume
June 29, 2022

I'm done too many review questions and I don't have time go back and if I tell you is good leave it at that

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Men's cologne
June 29, 2022

I love both of the products. I have already recommended this site to a friend.

Date of experience: June 29, 2022
Washington
1 review
0 helpful votes
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Little Pricy!
June 28, 2022

Perfumes are good and if the prices are low that will be good

Date of experience: June 28, 2022
Minnesota
3 reviews
0 helpful votes
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Amazing Grace
June 28, 2022

Great selection and great prices. Will order again.

Date of experience: June 28, 2022