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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Positive service and delivery. Kept me posted on when/where I would receive it.
I had a little trouble finding things did not have trouble finding things. Good
First time order. I had it mailed directly to my daughter. Was very fast and no problems
Loved every part of the shopping experience. I got what I ordered and the pricing was the best around (and I did my research)! Thank you!
Good experience good price and a fast delivery it was easy to shop
I am very happy every time I purchase from the website
I have had one issue where a package did not arrive that was quickly taken care of and I am awaiting minute to see what happens with the bottle of perfume that a ride to broken and not usable Other than that I completely loved this site
Great and I would recommend this product to others and I love this product especially it was easy to purchase and quick to receive the prices are great also
Smooth check out. Alyssa Ashley is one of my favorites since 1980. I miss this so I tried ordering one for everyday use. Will be ordering more favorite scents soon!
It was quick I got it in 2 days
It was a great and easy service
Mostly I have excellent experience with this company. However I received a product that had no fragrance at all. Some of them have a good fragrance but within an hour or two its gone.
Have the perfumes I really like and use and especially the prices compared to major stores.
I ordered some really nice perfumes one for me and one for my daughter. She's finally getting into fragrances. So I hurried and found what she was looking for and bought it. Cost $ 149.?. Paid with my credit card every thing was good even though it was expensive I did my homework it was was a great deal. I never received my order! So I reached out to customer care they said first I never placed an order with them. He told me he would email me back let him check it out. They had to call the carrier co. They said that they sat it outside my door they can never get to my door. My packages go to the mail room. So all this faulty who had it and who didn't but at first nobody sent my package at all. So I'm getting the run around. They won't send my package nor refund my money. I'm a paying customer. I don't know what to think about this I'm at wit's end right now. They need to send me my package/order or refund me back my money. Whatever happened I never got my order from these people why can't they handle business without lying cheating or stealing not to mention they are very rude. Next time I'll use Fragrance.com never had a problem with them and I've been there customer for years. Thought I was getting a better deal and look who I run into. Pathetic.! I'm hella
This online store always has what I'm looking for!
Love it! Everyone else around me loves it too! Beautiful scent! I will probably use Violet Eyes for the rest of my life.
I love both of the products. I have already recommended this site to a friend.
Great selection and great prices. Will order again.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

