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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,295
This company responds to reviews on average within 8 days

Instant Feedback

133,276 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Happy
January 13, 2023

I have ordered two bottles of cologne off this site so far, and both times I was pleased 100%.

Date of experience: January 13, 2023
New York
2 reviews
0 helpful votes
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So happy
January 12, 2023

I've had a wonderful experience with perfume.com. Quick delivery, just what I ask for. No fuss. No muss.

Date of experience: January 12, 2023
Florida
1 review
0 helpful votes
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Love trying new scents
January 12, 2023

I really enjoy perfume.com subscriptions. It's so nice trying new scents without having to buy a whole bottle.

Date of experience: January 12, 2023
California
2 reviews
0 helpful votes
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Love it
January 12, 2023

Super easy to find and buy perfumes and colognes. I love this website

Date of experience: January 11, 2023
Illinois
1 review
0 helpful votes
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Obsessed with obsession!
January 11, 2023

I always order from Perfume.com. Easy / Economical / Trusted

Date of experience: January 11, 2023
Oklahoma
1 review
1 helpful vote
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A new and very disgusted and disappointed member to Perfume.com, my 1st order arrived at my address perfectly. However, my 2nd order never arrived. I tracked the order, delivery info says it was delivered to some address in a different city- not to my address. I contacted Customer support multiple times to get this resolved, they never responded. I sent my request's to Perfume.com Customer Service with " delivery receipts" I did get confirmations that my emails were received but absolutely no response from Perfume.com. This was a $50 bottle of perfume. I do NOT recommend them and will be canceling my account.

Date of experience: January 11, 2023
Texas
1 review
0 helpful votes
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N/A
January 11, 2023

N/A I really don't want to give a review, but it won't let me continue until I type something in here.

Date of experience: January 11, 2023
Missouri
1 review
0 helpful votes
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HAPPY!
January 11, 2023

My wife and I are very satisfied and happy with perfume.com. The prices can't be beat and the delivery time website experience is excellent.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Love perfume.com
January 7, 2023
Updated review

You never disappoint me‼ I've nearly been in withdrawal waiting to be able to place this order

Date of experience: January 7, 2023

This is only my second time but so far so good
July 3, 2020
Previous review

This is only my second time but so far so good

Date of experience: July 3, 2020
Colorado
1 review
0 helpful votes
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Ciera purfume
January 5, 2023

Wonderful shopping experience quick delivery and money savings

Date of experience: January 5, 2023
Ohio
1 review
0 helpful votes
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Smells amazing 100% satisfied
January 4, 2023

Easy, quick, and simple. My order came rather quickly

Date of experience: January 4, 2023
Texas
1 review
0 helpful votes
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Love your website
January 3, 2023

I was very satisfied with product and will order more in the never future maybe even sooner thank you

Date of experience: January 3, 2023
Illinois
1 review
0 helpful votes
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My wife
December 31, 2022

Great service and product. Wife loves it I love it.

Date of experience: December 31, 2022
South Africa
1 review
0 helpful votes
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What a disgusting service i've received, i ordered 3 perfumes on perfume.com on the 11th of December, i still haven't received them, i tried emailing them they are no longer responding to my emails, tried calling them too the number does not go through

Date of experience: December 30, 2022
Michigan
1 review
0 helpful votes
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I love the convenience of ordering on your website and the prices. The prices are amazing and the quality is wonderful! I ordered and it came fast, not a long wait time and the perks are great.

Date of experience: December 29, 2022
New York
2 reviews
0 helpful votes
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Fast, reasonable, and great selections
December 29, 2022

Fast, reasonable, and great selections to choose from. Have made a few purchases this year and have had great experiences with Perfume.com.

Date of experience: December 29, 2022
Texas
1 review
0 helpful votes
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Great
December 28, 2022

My experience was great.
This is my favorite store to vet my perfume

Date of experience: December 28, 2022
Colorado
1 review
0 helpful votes
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Prada
December 27, 2022

The experience was nice. I found everything I was looking for with ease and the products got to me quickly.

Date of experience: December 27, 2022
Georgia
1 review
0 helpful votes
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It was a good experience will order again. Betsy satisfied

Date of experience: December 26, 2022
Philippines
1 review
0 helpful votes
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I got scammed!
January 25, 2023

I got scammed. Ordered 4 perfume bottles. What the box contained was a rock. Messaged a few times but no reply.

Date of experience: December 25, 2022