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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,287 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Great service
June 4, 2020
Updated review

User friendly, easy to find what I was looking for.

Date of experience: June 3, 2020

User friendly, easy to find what I was looking for
May 28, 2020
Previous review

User friendly, easy to find what I was looking for.

Date of experience: May 27, 2020
New York
1 review
0 helpful votes
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Perfume.com is Awesome
June 4, 2020
Updated review

One word Awesome!

Date of experience: June 3, 2020

One word Awesome!
May 28, 2020
Previous review

One word Awesome!

Date of experience: May 27, 2020
California
1 review
0 helpful votes
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Product satisfaction
June 4, 2020

Loved it I got my order quick price was reasonable and very good

Date of experience: June 3, 2020
Louisiana
1 review
0 helpful votes
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No
June 4, 2020

Ok

Date of experience: June 3, 2020
Germany
1 review
0 helpful votes
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Customer service not available
June 4, 2020

Ordered a bottle of Al Haramain oud Amber rouge, my issue was that it doesn't have a smell at all, it was oily to the skin. I have people in the house saying the same thing. I tried calling their customer service no answer, emailed. Didn't hear anything from them.

Date of experience: June 3, 2020
Minnesota
1 review
0 helpful votes
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Great!
June 4, 2020
Updated review

Yay

Date of experience: June 3, 2020

Yay
May 27, 2020
Previous review

Yay

Date of experience: May 27, 2020
Washington
1 review
0 helpful votes
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GoodIt was there it was there
June 4, 2020
Updated review

Ok

Date of experience: June 3, 2020

Ok
May 28, 2020
Previous review

Ok

Date of experience: May 27, 2020
District of Columbia
1 review
0 helpful votes
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What I expected
June 3, 2020

Exactly as expected. Love the speed of the delivery. Will be shopping here again.

Date of experience: June 3, 2020
South Carolina
1 review
0 helpful votes
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Great
June 3, 2020

Love my perfume

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Great
June 3, 2020

They have great selection and reasonable prices! Will be shopping again

Date of experience: June 3, 2020
Oregon
2 reviews
0 helpful votes
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I'm always a little hesitant when ads pop up on Instagram because you never know what to expect. I received my order within days and it wasn't packaged beautifully and just as described. I will definitely be making my purchases from here for the foreseeable future. Thank you!

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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Excelente
June 3, 2020
Updated review

Excelente

Date of experience: June 3, 2020

Excelente
May 27, 2020
Previous review

Excelente

Date of experience: May 27, 2020
South Carolina
1 review
0 helpful votes
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My order was prompt and delivered in a timely manner thank you

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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Fast and exquisite
June 3, 2020

I loved the experience and found the reviews very useful!

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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Product and selection
June 3, 2020

There was a great selection of product to chose from and the site was uses friendly did not know that there was so many product to chose from.

Date of experience: June 3, 2020
Massachusetts
1 review
0 helpful votes
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Very happy
June 3, 2020

Calvin has been my go to perfume for 40 years. My product came quickly and your prices better than the retail stores
So glad I found this site
Thanks

Date of experience: June 3, 2020
Washington
1 review
0 helpful votes
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I received my order very fast.
June 3, 2020

It was so easy to place an order. I received what I ordered. It didn't take long to receive it.

Date of experience: June 3, 2020
Norway
1 review
0 helpful votes
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Fake perfume
May 29, 2020

I'm so disappointed, my order arrived quickly, but perfume was definitely fake, smells nothing, nothing at all.

Date of experience: May 29, 2020
Haiti
1 review
0 helpful votes
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No refunds
May 25, 2020

I make a purchase from the website after 7 days my purchase get back to them apparently my address have a mistake. They says they will make a refunds and after 22 days no refunds. I attempted to reach someone with no success. Send several email but no one contact me but they contact me for advertising. IS A NO A NO for purchase.

Date of experience: May 25, 2020
Canada
1 review
0 helpful votes
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Quality products
May 26, 2020

Much satisfied by the quality and original purfume
Well package when i recieved the product
Just quite a while before i recieved the product, but i undrerstand because of the covid situation why products are delayed

Date of experience: May 24, 2020