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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Horrible customer service! Never got my order and they have no customer service to deal with this issue. They were happy to take my money and I believe the shipper lost my order. No one answers the phone and no emails back. Very disappointed and will never buy from them again.
It made my whole day to receive my package from perfume.com especially the way they addressed me the amazing. The Perfume was one my aunt wore my entire childhood. 11/10 overall experience. I have no clue what areli hair salon is however or why that's included in this review. But I digress 11/10!
Had what I wanted placed the order and they shipped that day the whole experience was great
This site is really wonderful site now i can order my perfume and hair cream easy from this great site
So glad to find this item is back in stock. Thank you!
So glad to find this item is back in stock. Thank you!
Easy and simple process I will recommend this site to family and friends
Easy and simple process I will recommend this site to family and friends
I purchased Michael Kors, Michael perfume in October and it doesn't retain fragrance. I purchased from a retail store and what a difference.
I have been a customer for a very very long time recommend all there fragrances buy so many that am so very happy long lasting lasting scents omg love them
Poor delivery. Have not received my order yet and I ordered it on December 3rd. Cannot get through by phone either.
Great. I will come back often. Product selection is abundant. Who needs Amazon.
Received misleading email saying I would receive an extra 20% just because I had something in my cart
Received misleading email saying I would receive an extra 20% just because I had something in my cart
I was a little surprised at how little the perfume bottle was... didn't realize how small 1 oz was...
I ordered a big bottle of obsession for women and it came very promptly and is just what i expected - I smell great and its a bigger bottle than I thought!
Though it's a tester not for sale it should not smell totally different. The box came opened with the top ripped off and I don't even recognize the smell. It smells like some cheap and old, smells terrible. I believe this is not ivoire by Balmain. It's giving me a headache. What do I do now?
I checked with various department stores, and no one was carrying this perfume. I was able to go on-line, found perfume.com, found exactly what I wanted and easily placed my order.
I went on line and bought a bottle of Gio on De cember 7th called the eight hundred number started to track the item with the trcking number I was given called UPS they stated the order number and tracking number didn't exist perfume.com said the item was shipped on the 7th which never happen so I think u took my money which it was a reward card and never intended to send me the item which constitudes fraud please don't advertise on Facebook because there r people like me that trust people like u
Quick and easy, prices still little higher then fragrance.com
Quick and easy, prices still little higher then fragrance.com
I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.
I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.
Easy to find items I'm looking for. Very competitive. Good communication.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

