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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,285 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Horrible service!
December 18, 2020

Horrible customer service! Never got my order and they have no customer service to deal with this issue. They were happy to take my money and I believe the shipper lost my order. No one answers the phone and no emails back. Very disappointed and will never buy from them again.

Date of experience: December 18, 2020
New Hampshire
1 review
0 helpful votes
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Good
December 18, 2020

Was good size bottle shipped quickly but smell does not last long

Date of experience: December 18, 2020
Florida
1 review
0 helpful votes
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Dolce Gabbana Light Blue
December 18, 2020

It made my whole day to receive my package from perfume.com especially the way they addressed me the amazing. The Perfume was one my aunt wore my entire childhood. 11/10 overall experience. I have no clue what areli hair salon is however or why that's included in this review. But I digress 11/10!

Date of experience: December 17, 2020
South Carolina
1 review
0 helpful votes
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Very Happy
December 17, 2020

Had what I wanted placed the order and they shipped that day the whole experience was great

Date of experience: December 17, 2020
Nigeria
3 reviews
0 helpful votes
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This is really nice
December 17, 2020

This site is really wonderful site now i can order my perfume and hair cream easy from this great site

Date of experience: December 16, 2020
South Carolina
1 review
0 helpful votes
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Ivoire by Balmain
December 17, 2020
Updated review

So glad to find this item is back in stock. Thank you!

Date of experience: December 16, 2020

So glad to find this item is back in stock
December 9, 2020
Previous review

So glad to find this item is back in stock. Thank you!

Date of experience: December 9, 2020
Idaho
1 review
0 helpful votes
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Amazing product
December 16, 2020
Updated review

Easy and simple process I will recommend this site to family and friends

Date of experience: December 16, 2020

Easy and simple process I will recommend this site...
December 9, 2020
Previous review

Easy and simple process I will recommend this site to family and friends

Date of experience: December 9, 2020
California
1 review
0 helpful votes
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No fragrance!
December 16, 2020

I purchased Michael Kors, Michael perfume in October and it doesn't retain fragrance. I purchased from a retail store and what a difference.

Date of experience: December 16, 2020
New York
3 reviews
0 helpful votes
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Am a very satisfied customer, always
December 16, 2020

I have been a customer for a very very long time recommend all there fragrances buy so many that am so very happy long lasting lasting scents omg love them

Date of experience: December 16, 2020
California
1 review
0 helpful votes
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Problem with shipping.
December 16, 2020

Poor delivery. Have not received my order yet and I ordered it on December 3rd. Cannot get through by phone either.

Date of experience: December 16, 2020
Florida
1 review
0 helpful votes
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Perfume orders
December 16, 2020

Great. I will come back often. Product selection is abundant. Who needs Amazon.

Date of experience: December 16, 2020
California
1 review
0 helpful votes
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Euphoria by Calvin Klein
December 16, 2020
Updated review

Received misleading email saying I would receive an extra 20% just because I had something in my cart

Date of experience: December 16, 2020

Received misleading email saying I would receive an...
December 9, 2020
Previous review

Received misleading email saying I would receive an extra 20% just because I had something in my cart

Date of experience: December 9, 2020
Delaware
1 review
0 helpful votes
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Perfume
December 16, 2020
Updated review

I was a little surprised at how little the perfume bottle was... didn't realize how small 1 oz was...

Date of experience: December 16, 2020

So far very easy...
December 9, 2020
Previous review

So far very easy... hope the delivery is as easy!

Date of experience: December 9, 2020
Texas
1 review
0 helpful votes
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Great bottle of Obsession!
December 16, 2020

I ordered a big bottle of obsession for women and it came very promptly and is just what i expected - I smell great and its a bigger bottle than I thought!

Date of experience: December 16, 2020
New Jersey
2 reviews
0 helpful votes
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Love it.
December 16, 2020

I am very pleased with my order and the quick delivery during this time of year.

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Though it's a tester not for sale it should not smell totally different. The box came opened with the top ripped off and I don't even recognize the smell. It smells like some cheap and old, smells terrible. I believe this is not ivoire by Balmain. It's giving me a headache. What do I do now?

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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The hunt for Arpege
December 15, 2020

I checked with various department stores, and no one was carrying this perfume. I was able to go on-line, found perfume.com, found exactly what I wanted and easily placed my order.

Date of experience: December 15, 2020
Illinois
1 review
0 helpful votes
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Fraud
December 15, 2020

I went on line and bought a bottle of Gio on De cember 7th called the eight hundred number started to track the item with the trcking number I was given called UPS they stated the order number and tracking number didn't exist perfume.com said the item was shipped on the 7th which never happen so I think u took my money which it was a reward card and never intended to send me the item which constitudes fraud please don't advertise on Facebook because there r people like me that trust people like u

Date of experience: December 15, 2020
Illinois
2 reviews
0 helpful votes
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Great service
December 15, 2020
Updated review

Quick and easy, prices still little higher then fragrance.com

Date of experience: December 15, 2020

Quick and easy, prices still little higher then fragrance.co...
December 8, 2020
Previous review

Quick and easy, prices still little higher then fragrance.com

Date of experience: December 7, 2020
Colorado
1 review
0 helpful votes
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Great website with very competitively priced products
December 15, 2020
Updated review

I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.

Date of experience: December 15, 2020

Great website with very competitively priced products
December 15, 2020
Previous review

I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.

Date of experience: December 15, 2020

Easy to find items I'm looking for
December 8, 2020
Previous review

Easy to find items I'm looking for. Very competitive. Good communication.

Date of experience: December 7, 2020