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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,274 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Pay Attention to small print
January 17, 2021

I was disappointed that one of the perfumes I received was an eau de toilette and not an easy de parfum

Date of experience: January 17, 2021
Oklahoma
1 review
0 helpful votes
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Fast and on time quality!
January 17, 2021
Updated review

On text message and email previous customer returning!

Date of experience: January 17, 2021

On text message and email previous customer returning!
January 10, 2021
Previous review

On text message and email previous customer returning!

Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Empty Rollerball
January 17, 2021

Received Jennifer Aniston perfume. Nice. Opened Clean Cotton rollerball and it was empty. Like it had never been filled. Printed return shipping label and sent it back. Please send me a new one, preferably filled with perfume.

Date of experience: January 17, 2021
Wisconsin
1 review
0 helpful votes
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Just a suggestion
January 17, 2021

Shipping is always fast but adding a sample fragrance might be helpful and even lead to more sales.

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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Perfume
January 17, 2021
Updated review

Genuine perfumes and fast shipping. I love this site!

Date of experience: January 16, 2021

Love your site, the perfumes are great and shipping...
November 7, 2020
Previous review

Love your site, the perfumes are great and shipping is fast.

Date of experience: November 6, 2020
Illinois
2 reviews
0 helpful votes
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Good selection, decent prices
January 17, 2021

All good. Just don't like the pretend special discounts.

Date of experience: January 16, 2021
New York
1 review
0 helpful votes
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Pricy
January 17, 2021
Updated review

It's a little pricey for such a small bottle not sure I'll order again.

Date of experience: January 16, 2021

So far way to place order
January 9, 2021
Previous review

So far way to place order.

Date of experience: January 9, 2021
Michigan
1 review
0 helpful votes
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Love the smell of the perfume
January 16, 2021
Updated review

I love the prices and how fast you get it Thank you and your discounts

Date of experience: January 16, 2021

I love the prices and how fast you get it Thank you...
October 27, 2020
Previous review

I love the prices and how fast you get it Thank you and your discounts

Date of experience: October 27, 2020
Illinois
1 review
0 helpful votes
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Leaking
January 16, 2021

My husband Loves this cologne but both times we have ordered it is had a leak in the shower gel and half of the contents leaked out we don't want to return because he does love this but please check your products to see if they have leaks in them

Date of experience: January 16, 2021
Missouri
2 reviews
0 helpful votes
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My perfume order.
January 16, 2021

I was very happy with the ease of ordering and how they kept me in the loop as for my shipping and when I would receive my order.

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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Perfect purchase
January 16, 2021

First time I have purchased thru this site and it was a great experience. It was easy, the pricing was great and I loved that they had all the brands we were looking for. Easy to search and purchase and I was able to avoid the stores.

Date of experience: January 16, 2021
Arizona
1 review
0 helpful votes
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Color is off
January 16, 2021
Updated review

The color of the perfume inside was yellow. I have been wearing this for years and the perfume was always clear not yellow. I am disappointed that the small bottled seems to be out of date...

Date of experience: January 16, 2021

So far so good
December 29, 2020
Previous review

So far so good - just ordered

Date of experience: December 29, 2020
Illinois
1 review
0 helpful votes
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Good buy
January 16, 2021

Surprised to have found the perfume I use to enjoy some years back. Still a great scent and got the big size at an affordable price. Shipping was fast. Will consider future purchases!

Date of experience: January 16, 2021
Washington
1 review
0 helpful votes
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My favorite
January 16, 2021
Updated review

First time ordering. Very happy I did. I got what I ordered and it was very fast. Will be ordering again.

Date of experience: January 15, 2021

Real easy great products will be ordering again
January 5, 2021
Previous review

Real easy great products will be ordering again

Date of experience: January 5, 2021
North Carolina
1 review
0 helpful votes
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Great perfume at a low cost.
January 15, 2021
Updated review

My 1st time but it was great. It just took a few days more for delivery.

Date of experience: January 15, 2021

My 1st time but it was great
January 4, 2021
Previous review

My 1st time but it was great.

Date of experience: January 3, 2021
Ohio
1 review
0 helpful votes
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Not satisfied at all!
January 15, 2021

The pictures are not the product ordered. Very deceiving! I will never order from This site again! I'm done!

Date of experience: January 15, 2021
Missouri
1 review
1 helpful vote
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Less Expensive Elsewhere
January 15, 2021

Found Coco Chanel 3.4 oz at Chanel.com $25 less than Perfume.com. It also shipped free and was presented in a beautiful bowed box with 2 samples of your choice. Shop around.

Date of experience: January 15, 2021
Washington
2 reviews
0 helpful votes
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Great delivery, not so great scent
January 15, 2021

I received my order very quickly, however I'm not a fan of the scent. Perhaps I will gift it.

Date of experience: January 14, 2021
Indiana
1 review
0 helpful votes
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Perfect
January 15, 2021

Finally found my long lost perfumes and at a great price. They were delivered in a timely manner. I will be ordering again and telling my friends about Perfume.com.

Date of experience: January 14, 2021
Pennsylvania
1 review
0 helpful votes
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On Sale
January 14, 2021

I ordered online with 25% off. Items arrived later than I hoped, but were very well packaged.

Date of experience: January 14, 2021