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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,296
This company responds to reviews on average within 8 days

Instant Feedback

133,276 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Very dissatisfied
January 21, 2021

I got the package yesterday call as soon as I took it out of the mailbox I smelt it all leaked out all over inside the package when I opened it at least all over on me and my sofa, and today I can still smell it.

Date of experience: January 20, 2021
Iowa
1 review
0 helpful votes
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Shipping
January 20, 2021
Updated review

Not very good product was excellent delivery was terrible

Date of experience: January 20, 2021

Very good selection
January 5, 2021
Previous review

Very good selection

Date of experience: January 5, 2021
California
1 review
0 helpful votes
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Maker changed formula so not quite as sharp as it used to be. Potency is lower price should be lower to match.

Date of experience: January 20, 2021
Alabama
1 review
0 helpful votes
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Azzaro Visit for Women
February 21, 2021

I think I may like this! It was recommended online as a replacement for Armani's Sensi!

Date of experience: January 20, 2021
California
1 review
0 helpful votes
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Montale Sweet Vanilla
February 21, 2021

This was my first time ordering perfume through this website. The price was great, delivery was fast and I'm completely satisfied with the fragrance. It's beautiful. Thank you.

Date of experience: January 20, 2021
New York
1 review
0 helpful votes
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Love this scent
January 20, 2021
Updated review

I found what I was looking for easily and quickly and was able to check out speedily.

Date of experience: January 20, 2021

I found what I was looking for easily and quickly and...
January 13, 2021
Previous review

I found what I was looking for easily and quickly and was able to check out speedily.

Date of experience: January 13, 2021
Illinois
1 review
0 helpful votes
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Summer fragrance in the winter
February 21, 2021

Not quite sure I was sent a summer fragrance in the winter, but they should be more careful what they pick for what season it is.

Date of experience: January 20, 2021
Illinois
1 review
0 helpful votes
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Great
January 20, 2021

Love my new perfumes and was not expecting to get so fast! Thank you perfume.com I will be ordering again very soon!

Date of experience: January 20, 2021
Illinois
1 review
0 helpful votes
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Perfume leaked
January 19, 2021

One came without a cap (which is fine) but it was not sealed and came about 1/2 way filled up.

Date of experience: January 19, 2021
Illinois
3 reviews
0 helpful votes
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Great products and prices
January 19, 2021
Updated review

Great service, exceptional quality, delivery on time

Date of experience: January 19, 2021

Great service, exceptional quality, delivery on time
January 12, 2021
Previous review

Great service, exceptional quality, delivery on time

Date of experience: January 12, 2021
Louisiana
1 review
0 helpful votes
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Ch. Ely.
January 19, 2021

I didn't expect what I received. First time I have ever been disappointed with Perfume.com. Also, delivery was late.

Date of experience: January 19, 2021
Arizona
1 review
0 helpful votes
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Wonderful perfumes in the original box original sense by the original designers that fabulous prices

Date of experience: January 19, 2021
Florida
2 reviews
0 helpful votes
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Beautiful...
January 19, 2021
Updated review

Almost 1/2 price from the dept. Store. Description said it may come without it's box or without a top because it was originally suppose to be a tester but all was intact.

Date of experience: January 19, 2021

Great selection
January 11, 2021
Previous review

Great selection.

Date of experience: January 11, 2021
New York
1 review
0 helpful votes
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I was berry dissatisfied. The parfume was diluted. I have never had this experience, i ordered couple time from the site and never has issues.

Date of experience: January 18, 2021
New Jersey
1 review
0 helpful votes
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Good customer service.
January 18, 2021
Updated review

Easy to order and I appreciated the communication about the delivery. The product was sent and received quickly!

Date of experience: January 18, 2021

The discount is great and it was easy to order
January 11, 2021
Previous review

The discount is great and it was easy to order.

Date of experience: January 11, 2021
Georgia
1 review
0 helpful votes
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Soft powdery scent, classic and smooth
January 18, 2021
Updated review

Great Experience. Smooth browsing options and great prices.

Date of experience: January 18, 2021

Great Experience
January 11, 2021
Previous review

Great Experience. Smooth browsing options and great prices.

Date of experience: January 11, 2021
Ohio
1 review
0 helpful votes
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Cerruti Image is Back!
January 18, 2021

Surprised when I found out that my all time favorite cologne came back from non existence

Date of experience: January 18, 2021
Florida
1 review
0 helpful votes
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Fast delivery, authentic product
January 18, 2021

Excellent. Order was straightforward and the product came in perfect condition.

Date of experience: January 18, 2021
Minnesota
1 review
0 helpful votes
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Go with this
January 19, 2021

I love all the choices to choose from and convenience of online shopping.

Date of experience: January 17, 2021
Florida
1 review
0 helpful votes
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Great
January 17, 2021
Updated review

It appears as if shipping is free but it is not unless you spend $35. Or more

Date of experience: January 17, 2021

It appears as if shipping is free but it is not unless...
January 9, 2021
Previous review

It appears as if shipping is free but it is not unless you spend $35. Or more

Date of experience: January 9, 2021