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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,287 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Promised same day shipping, four days later they still have the money, and UPS has not got a package from them to ship, customer service phone is not answered, and the website for customer service gives a Page Unavailable message. Now it wont arrive in time for this persons 70th Birthday! Either they are terrible at this or its just an out and out SCAM

Date of experience: March 1, 2021
Texas
2 reviews
0 helpful votes
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Perfume.com is the Best
February 28, 2021
Updated review

Great (first time) experience start to finish, will definitely be using your service again!

Date of experience: February 28, 2021

Great!
February 21, 2021
Previous review

Great!

Date of experience: February 21, 2021
Oklahoma
2 reviews
0 helpful votes
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Great shopping
February 28, 2021
Updated review

Was easy to shop with and good products and prices

Date of experience: February 28, 2021

Was easy to shop with and good products and prices
February 21, 2021
Previous review

Was easy to shop with and good products and prices

Date of experience: February 21, 2021
South Carolina
1 review
0 helpful votes
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Oscar de la Renta
February 28, 2021
Updated review

La compra fue bien rapida. Me dieron descuento. El precio muy bueno.

Date of experience: February 28, 2021

La compra fue bien rapida
February 21, 2021
Previous review

La compra fue bien rapida. Me dieron descuento. El precio muy bueno.

Date of experience: February 21, 2021
Utah
1 review
0 helpful votes
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Wrong product
March 30, 2021

I was really looking forward on using the product I perched. They sent me something different instead. I don't want to go through the hassle on sending it back. I'm tired of these companies not double checking what they send out to their customers. I just decided to keep it, and gave it to my wife.

Date of experience: February 28, 2021
Tennessee
1 review
0 helpful votes
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Great find.
February 28, 2021
Updated review

I found the fragrance I have been looking for.
Thank you. Itade my best friend happy.
Thanks

Date of experience: February 27, 2021

I found the fragrance I have been looking for
February 20, 2021
Previous review

I found the fragrance I have been looking for.
Thank you. I look forward to receiving it.

Date of experience: February 20, 2021
Arkansas
1 review
0 helpful votes
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Perfume.com never fails me :)
February 27, 2021
Updated review

I LOVE LOVE this perfume website! The best that I have found to purchase high quality perfumes and colognes for a fraction of what any other site can offers (that I know of). I am a very happy recurring shopper by now and definitely will continue to come here to fulfill my perfume needs lol.

Date of experience: February 27, 2021

Im definitely a repeat customer
February 18, 2021
Previous review

Im definitely a repeat customer. I love the options and prices.

Date of experience: February 18, 2021
Kentucky
1 review
0 helpful votes
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Perfumes
February 27, 2021
Updated review

You have expensive perfumes at a nice price an I love the ones I chose an I will be purchasing more in future than you so much

Date of experience: February 26, 2021

It's great shopping online
February 20, 2021
Previous review

It's great shopping online

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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Satisfied customer
February 27, 2021
Updated review

I kept looking at this website and finally decided to try it. Good prices and excellent services.

Date of experience: February 26, 2021

Loved it
February 19, 2021
Previous review

Loved it.

Date of experience: February 19, 2021
Arkansas
1 review
0 helpful votes
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I will be placing more orders in the future...
February 27, 2021
Updated review

I haven t been able to find my my fragrances in a while and I'm so happy I've got them...
I will be placing more orders.

Date of experience: February 26, 2021

I luv this site, it has every smell I have always loved...
February 20, 2021
Previous review

I luv this site, it has every smell I have always loved & I'm able to afford yo purchase...

Date of experience: February 19, 2021
New York
1 review
0 helpful votes
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Smell Good
February 26, 2021
Updated review

It was a quick delivery! Very pleased with prices and the products!

Date of experience: February 26, 2021

Great selection!
December 12, 2019
Previous review

Great selection! Checkout not so smooth

Date of experience: December 12, 2019
Georgia
1 review
0 helpful votes
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Not a pretty scent
March 28, 2021

I just received my first shipment and it was not anything that I wanted. Its not on my list anywhere. It stinks and I would not recommend it to anyone. Light Blue for women stinks. If this is what this service is going to be like then I'm ending my subscription

Date of experience: February 26, 2021
Washington
1 review
0 helpful votes
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Good
March 28, 2021

Did not receive everything I ordered and was disappointed that I wasn't able to get the matching body lotion that went with the fragrance I ordered

Date of experience: February 26, 2021
Minnesota
2 reviews
0 helpful votes
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I will definitely order again
February 26, 2021
Updated review

Order was easy and paying was easy. Lets see if i get it correctly

Date of experience: February 26, 2021

Order was easy and paying was easy
February 19, 2021
Previous review

Order was easy and paying was easy. Lets see if i get it correctly

Date of experience: February 19, 2021
Maryland
1 review
0 helpful votes
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I love it!
February 26, 2021
Updated review

Although my favorite perfume was out of stock, I still got 2 of my other favorites! And they were delivered fast.

Date of experience: February 26, 2021

Easy and fast
February 19, 2021
Previous review

Easy and fast

Date of experience: February 19, 2021
Minnesota
1 review
1 helpful vote
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Received as a gift a empty bottle of men's cologne. Emailed customer service. After two attempts to resolve NOTHING was done - a new bottle of cologne was not sent out. I sent a photo with each email. The second response was that was not what was ordered and to send a photo of the correct cologne. WHAT?! That was what you sent! Then received email from another section of Perfume.com asking about the issue. I detailed everything to them and included a photo again. NO RESPONSE! They clearly fo not care I received no perfume and wasn't going to correct the issue either. Could not show proof of purchase as this was a gift! Moral of this story? Don't buy from this place!

Date of experience: February 25, 2021
South Carolina
1 review
0 helpful votes
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Finally... a Chanel Girl.
February 26, 2021

I now own a beautiful bottle of Chanel No. 5. I've finally arrived.

Date of experience: February 25, 2021
Maryland
1 review
0 helpful votes
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Product overpriced
February 26, 2021

I chose to order off the site so I wouldn't have to go in a store but after receiving the product I wish I would have gone in the store.

Date of experience: February 25, 2021
California
1 review
0 helpful votes
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Love Burberry Brit!
February 25, 2021

It's nice to find my favorite perfume at half the cost of department stores' cost. The packaging was very well done; protecting my purchase.

Date of experience: February 25, 2021
Virginia
1 review
0 helpful votes
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Fast Delivery... was a present! Greatly appreciated!
February 25, 2021
Updated review

Always fast shipping and product arrives in great shape...

Date of experience: February 25, 2021

Always fast shipping
April 5, 2020
Previous review

Always fast shipping

Date of experience: April 4, 2020