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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,274 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Thanks

Date of experience: March 4, 2021

Ordered super fast, now let's hope I get my product...
February 25, 2021
Previous review

Ordered super fast, now let's hope I get my product well.

Date of experience: February 25, 2021
New Jersey
1 review
0 helpful votes
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Fast service
March 4, 2021

Loved the fast service love how long the perfume lasts and a little goes a long way!

Date of experience: March 4, 2021
Missouri
1 review
0 helpful votes
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My Scent
March 4, 2021
Updated review

A little hard to get certain product up. But otherwise I found what I needed and got my order filled and received it in a good time!

Date of experience: March 4, 2021

A little hard to get certain product up
February 25, 2021
Previous review

A little hard to get certain product up.

Date of experience: February 25, 2021
Pennsylvania
1 review
0 helpful votes
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Affordable quality
March 4, 2021
Updated review

It was exactly what i wanted and cheap for the quantity. However, the bottle's appearance was different and on the bottom it said, "tester" & "Spain"

Date of experience: March 4, 2021

1st time
March 26, 2021
Previous review

1st time

Date of experience: February 24, 2021
Florida
2 reviews
0 helpful votes
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Was good but not excelent
March 4, 2021

The perfume it wasn't the one that I thought. The price for the give wrap is $4+ and is horrible how they do it. The shipping day is more than 4 days. So in overall is good but no excelente.

Date of experience: March 3, 2021
Wisconsin
1 review
0 helpful votes
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Online shopping done right
March 4, 2021

Quick and easy - I found what I wanted at a good price and ordered 2!

Date of experience: March 3, 2021
Florida
1 review
0 helpful votes
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Hassle free
March 4, 2021

To be honest, I had placed an order with a different website. They waited 2 days to tell me that my order was on hold because they needed confirmation. During the confirmation process I noticed they had my zip code wrong, when I asked that they change it to the correct one, they informed me they couldn't and canceled my order. I tried another vendor who gladly took my money, then informed me 2 days later that my order was canceled and I was being issued a refund because they broke the bottle. I decided to try perfume.com and my order was fulfilled. I am satisfied.

Date of experience: March 3, 2021
Georgia
1 review
0 helpful votes
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Positive
March 4, 2021
Updated review

Greatcheaper than store

I have always wanted White Diamonds and Obsession but could not afford them.
I saw a lot more I want.

Date of experience: March 3, 2021

Greatcheaper than store
February 22, 2021
Previous review

Greatcheaper than store

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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WoW! Perfume.com is Legitimate!
March 4, 2021
Updated review

Perfume.com website is easy to use. The reviews are really helpful, especially if you're thinking about new fragrances to try.

Date of experience: March 3, 2021

Website is easy to use
February 24, 2021
Previous review

Website is easy to use. Reviews are helpful, especially for new fragrances you may want to consider trying.

Date of experience: February 23, 2021
Georgia
1 review
0 helpful votes
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Perfume
March 3, 2021

.

Date of experience: March 3, 2021
Texas
1 review
0 helpful votes
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Great products
March 3, 2021
Updated review

Great site! I have enjoyed ordering from you for a number of years.

Date of experience: March 3, 2021

Great site!
February 23, 2021
Previous review

Great site!

Date of experience: February 22, 2021
California
1 review
0 helpful votes
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I love change!
March 4, 2021

I like different scents for different moods. I love Perfume.com because I can get a different scent every month. Sometimes I like flowery, sometimes, citrus is it... it a clean fresh scent, like an ocean breeze. I can get all of these and not go broke trying to smell amazing! I love that I can drop my new scent in my purse, because it comes in a sleek automizer, and I can smell fantastic in a flash!

Date of experience: March 3, 2021
Texas
1 review
0 helpful votes
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Perfume
March 3, 2021

Looking for this brand forever, so glad we could order it from you. Thanks

Date of experience: March 3, 2021
California
1 review
0 helpful votes
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Old skool Magie Noir vs. What I got...?
March 3, 2021
Updated review

I was sooo excited to finally find one of my all time favorite fragrances. I couldn't wait for it to arrive. Shipping is fast. Go my box, yes I knew the bottle was different, but the contents of that bottle is NOT the exact same:-( There is a nice hint of what I recall, but there is something missing. There's this "snap" in the fragrance that's missing. If that makes any kind of sense to the oldheads that used to wear this back in the 80z and early 90z. Petty disappointed. Especially for the price. Discount helped with the pain.

Date of experience: March 3, 2021

Yes!
February 24, 2021
Previous review

Yes! One down, one more to go. New West, New West!

Date of experience: February 24, 2021
Michigan
1 review
0 helpful votes
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Have not received my order of Jean Nate, please advise. Thank you. Received order this afternoon. Nip bub

Date of experience: March 2, 2021

Have not received my order of Jean Nate, please advise. Thank you.

Date of experience: March 2, 2021

Very fast and easy to place order
February 22, 2021
Previous review

Very fast and easy to place order.

Date of experience: February 22, 2021
North Carolina
1 review
0 helpful votes
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Everything was very easy and did not take a lot of time

Date of experience: March 2, 2021

Everything was very easy and did not take a lot of...
December 2, 2020
Previous review

Everything was very easy and did not take a lot of time

Date of experience: December 2, 2020
Georgia
1 review
0 helpful votes
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Tommy girl
March 2, 2021
Updated review

First time. See how it goes with this one to see if I'll order more

Date of experience: March 2, 2021

First time
February 23, 2021
Previous review

First time. See how it goes with this one to see if I'll order more

Date of experience: February 23, 2021
Texas
2 reviews
0 helpful votes
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FAST DELIVERY!
March 1, 2021
Updated review

Super easy to place my order. Some sites drive me crazy with all the loops you have to jump thru, just to place order. I have had nothing but amazing service and products thru perfume.com!

Date of experience: March 1, 2021

Super easy to place my order
February 21, 2021
Previous review

Super easy to place my order. Some sites drive me crazy with all the loops you have to jump thru, just to place order. I have had nothing but amazing service and products thru perfume.com!

Date of experience: February 20, 2021
GB
1 review
0 helpful votes
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Very disappointed with Angel body lotion. The smell lasts a split second before it evaporates. Contacted this seller by email but as ywt they have failed to reply.

Date of experience: March 1, 2021
GB
1 review
0 helpful votes
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Delivery & service
March 31, 2021

My order took way over 2 weeks to be delivered, I am very very unhappy with the service I received and how long my order took to be delivered. I ordered this item for my mums birthday & it was delivered 2 days later. It should have been here on time. I will not be ordering from here again.

Date of experience: March 1, 2021