Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks
Ordered super fast, now let's hope I get my product well.
Loved the fast service love how long the perfume lasts and a little goes a long way!
A little hard to get certain product up. But otherwise I found what I needed and got my order filled and received it in a good time!
A little hard to get certain product up.
It was exactly what i wanted and cheap for the quantity. However, the bottle's appearance was different and on the bottom it said, "tester" & "Spain"
The perfume it wasn't the one that I thought. The price for the give wrap is $4+ and is horrible how they do it. The shipping day is more than 4 days. So in overall is good but no excelente.
Quick and easy - I found what I wanted at a good price and ordered 2!
To be honest, I had placed an order with a different website. They waited 2 days to tell me that my order was on hold because they needed confirmation. During the confirmation process I noticed they had my zip code wrong, when I asked that they change it to the correct one, they informed me they couldn't and canceled my order. I tried another vendor who gladly took my money, then informed me 2 days later that my order was canceled and I was being issued a refund because they broke the bottle. I decided to try perfume.com and my order was fulfilled. I am satisfied.
Greatcheaper than store
I have always wanted White Diamonds and Obsession but could not afford them.
I saw a lot more I want.
Perfume.com website is easy to use. The reviews are really helpful, especially if you're thinking about new fragrances to try.
Website is easy to use. Reviews are helpful, especially for new fragrances you may want to consider trying.
Great site! I have enjoyed ordering from you for a number of years.
I like different scents for different moods. I love Perfume.com because I can get a different scent every month. Sometimes I like flowery, sometimes, citrus is it... it a clean fresh scent, like an ocean breeze. I can get all of these and not go broke trying to smell amazing! I love that I can drop my new scent in my purse, because it comes in a sleek automizer, and I can smell fantastic in a flash!
I was sooo excited to finally find one of my all time favorite fragrances. I couldn't wait for it to arrive. Shipping is fast. Go my box, yes I knew the bottle was different, but the contents of that bottle is NOT the exact same:-( There is a nice hint of what I recall, but there is something missing. There's this "snap" in the fragrance that's missing. If that makes any kind of sense to the oldheads that used to wear this back in the 80z and early 90z. Petty disappointed. Especially for the price. Discount helped with the pain.
Have not received my order of Jean Nate, please advise. Thank you. Received order this afternoon. Nip bub
Have not received my order of Jean Nate, please advise. Thank you.
Everything was very easy and did not take a lot of time
Everything was very easy and did not take a lot of time
First time. See how it goes with this one to see if I'll order more
First time. See how it goes with this one to see if I'll order more
Super easy to place my order. Some sites drive me crazy with all the loops you have to jump thru, just to place order. I have had nothing but amazing service and products thru perfume.com!
Super easy to place my order. Some sites drive me crazy with all the loops you have to jump thru, just to place order. I have had nothing but amazing service and products thru perfume.com!
Very disappointed with Angel body lotion. The smell lasts a split second before it evaporates. Contacted this seller by email but as ywt they have failed to reply.
My order took way over 2 weeks to be delivered, I am very very unhappy with the service I received and how long my order took to be delivered. I ordered this item for my mums birthday & it was delivered 2 days later. It should have been here on time. I will not be ordering from here again.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

