Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the third time I've bought from perfume.com and it's always been a great experience
This is the third time I've bought from perfume.com and it's always been a great experience
You can't go into a store and try different perfumes to find the one that is you... having a place to be able to acquire some samples was greatly appreciated
Very easy and enjoy the option of purchasing testers!
Discount perfume, fast delivery. 10/10 would order again.
First time using the site, looking forward to many more if everything works well.
First time using the site, looking forward to many more if everything works well.
I love the smell of it it does last long I like that it has a fruity smell and I love those kinds of smells. I love it.
It was easy to find what I wanted on the website and the price was very competitive.
Easy to purchase and excellent price.
Very easy. Love the discounted rates and the discounts given by the site
Very easy. Love the discounted rates and the discounts given by the site
Every time I order. Everything comes on time and In one piece! I love the fact that I can find my perfumes and in a decent price! Thanks
I was kinda skeptical of ordering buttt i love my purchase and will be a returing customer
It was really great to get my purchase in a timely matter and the price was of the items was good and I will be purchasing from perfume.com again.
I love my purchase! I plan on purchasing again soon.
I have used this company before so I knew it would be a great experience again! I was right! I will use them always
The purchase arrived quickly and the price was good'
Had no problem finding what i wanted, it was a gift for my son
Had no problem finding what i wanted
I ordered this for my 95 year old Mother's birthday because it is her favorite. She is thrilled!
The selection was fantastic, even the hard to fine items were made available!
Always love shopping on your websiI have been shopping with you for a few months now and im always pleased. Quality products and fast shipping.
Always love shopping on your website
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

