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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,273 reviews

We monitor reviews for authenticity

West Virginia
3 reviews
0 helpful votes
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Easy and coinvent
March 28, 2021

It was an easy and quick process. All three perfumes smell wonderful.

Date of experience: March 28, 2021
California
2 reviews
0 helpful votes
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My Go To for Perfume
March 28, 2021

I always buy my perfume's from here. I am in the Perfume Club which is a great way to try perfume's you haven't tried or heard of. The only draw back is that sometimes the perfume is out of stock by the time it is supposed to be shipped to you other than that I have no complaints. Prices are reasonable.

Date of experience: March 27, 2021
Idaho
1 review
0 helpful votes
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Quality
March 28, 2021

Very happy with the size of the product. I did not expect it to be that big for the price. Will buy from you again

Date of experience: March 27, 2021
Maryland
1 review
0 helpful votes
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I'm very disappointed that I different have option of changing my shipping Address from my billing Address before using my credit card to pay for some men's cologne. Pls give me an opportunity to make that correction to my order. Thx,
RonMagnus
4922 LaSalle Road
#285
Hyattsville, MD *******

Date of experience: March 27, 2021
Colorado
1 review
0 helpful votes
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After pay is a god sent option!
March 27, 2021
Updated review

I recently just got back into perfumes and I'm so grateful to have found this site! I'm smelling great on an affordable price. Plus it's in payment installments! YESSS I'm definitely going to be getting more perfume when I'm done paying this one off.

Date of experience: March 27, 2021

I really enjoy the after pay option!
March 19, 2021
Previous review

I really enjoy the after pay option!

Date of experience: March 19, 2021
Michigan
1 review
0 helpful votes
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Grown man
March 27, 2021
Updated review

Great price great delivery time and great product and I smell like a Grown man should

Date of experience: March 27, 2021

Quick and easy
March 20, 2021
Previous review

Quick and easy

Date of experience: March 20, 2021
Iowa
1 review
20 helpful votes
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Excellent purchase
March 27, 2021

I was very happy with the purchase, and the products received. Everything arrived in excellent condition. Despite the warning/disclaimer provided for tester bottles, i only received one w/o a cap, and a few with a plain white box, which i don't mind one bit, it gets thrown away anyway. The Gucci Guilty, i wanted most of all, came new & sealed in original box. Aaaaaand i was allowed to make payments. What more could i ask for. Maybe faster shipping?

Date of experience: March 27, 2021
Pennsylvania
1 review
0 helpful votes
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Pefect
March 27, 2021

Order was received quickly, nicely packed for safety and contents perfect. Will come back again.

Date of experience: March 27, 2021
Texas
1 review
0 helpful votes
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Well pleased
March 27, 2021
Updated review

I've ordered before and had no problem. Was happy with how quick my purchase got to me.

Date of experience: March 27, 2021

I've ordered before and had no problem
March 20, 2021
Previous review

I've ordered before and had no problem. Was happy with how quick my purchase got to me.

Date of experience: March 20, 2021
Texas
1 review
0 helpful votes
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Perfume.com review
March 27, 2021
Updated review

So far it's been a really positive experience. I hope there shipping is as effective as their website.

Date of experience: March 27, 2021

So far it's been a really positive experience
March 20, 2021
Previous review

So far it's been a really positive experience. I hope there shipping is as effective as their website.

Date of experience: March 20, 2021
California
1 review
0 helpful votes
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Fast delivery. Free delivery. Low cost. Easy to order. Thank you.

Date of experience: March 27, 2021

Fast delivery
October 16, 2020
Previous review

Fast delivery. Free delivery. Low cost. Easy to order. Thank you.

Date of experience: October 16, 2020
Minnesota
1 review
0 helpful votes
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Amazing fragrance!
March 27, 2021
Updated review

Great experience, very easy process.
I can't wait to get my perfume

Date of experience: March 27, 2021

Great experience, very easy process
March 19, 2021
Previous review

Great experience, very easy process.
I can't wait to get my perfume

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Awesome
March 27, 2021

Fast, easy-to-use interface and great customer service

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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.
March 27, 2021
Updated review

Quick and easy, reasonable prices and great selection.

Date of experience: March 27, 2021

Quick and easy
March 20, 2021
Previous review

Quick and easy

Date of experience: March 19, 2021
Colorado
2 reviews
0 helpful votes
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Yellow Diamond Versace
March 27, 2021

I know I ordered the tester bottle, no problem about that. I just thought my bottle would be bigger. I have ordered from perfume.com before and was not pleased about this. Also I notice their prices have went up.

Date of experience: March 26, 2021
Michigan
1 review
0 helpful votes
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Prefect
March 27, 2021

My perfume was great and smell great it come in a silver or gold case that's easy store

Date of experience: March 26, 2021
Indiana
1 review
0 helpful votes
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Got everything I wanted at great prices, and very fast shipping! All y'all are awesome at perfume.com!

Date of experience: March 26, 2021
Indiana
3 reviews
0 helpful votes
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Price
March 26, 2021

I was able to buy for my daughter, myself & a gift for another person. Prices were good & delivery was quick!

Date of experience: March 26, 2021
California
1 review
0 helpful votes
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Great Gift Site
March 26, 2021

It's been difficult to find bath powder at a reasonable price. Perfume.com had a nice selection of scented powders at prices much less than high end department stores. Delivery was free for a minimum amount and it arrived within days. Will be my Mother's Day shopping site.

Date of experience: March 26, 2021
Louisiana
1 review
0 helpful votes
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Fast delivery and if your company makes a mistake with your order they will correct it quickly! They make sure the customer is always HAPPY!

Date of experience: March 26, 2021

Fast delivery and if your company makes a mistake with...
February 14, 2021
Previous review

Fast delivery and if your company makes a mistake with your order they will correct it quickly! They make sure the customer is always HAPPY!

Date of experience: February 14, 2021