Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,299 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Robert Y.
Unfollow Robert Y.
Share Review
Report Review

Awesome thank You
April 2, 2021

Excellent job for being able to get the order to me right away

Date of experience: April 1, 2021
Georgia
1 review
0 helpful votes
Follow Alfreda U.
Unfollow Alfreda U.
Share Review
Report Review

Awesome perfumes
April 2, 2021
Updated review

I like the twenty percent off deal and I love the Free shipping as well and I enjoy the name brand perfumes that don't break the bank

Date of experience: April 1, 2021

I like the twenty percent off deal and I love the Free...
February 24, 2021
Previous review

I like the twenty percent off deal and I love the Free shipping as well

Date of experience: February 23, 2021
Arizona
2 reviews
0 helpful votes
Follow Annette W.
Unfollow Annette W.
Share Review
Report Review

Awesome products
April 2, 2021
Updated review

Love the prices and scents offered thought I would venture out to new scents
They are wonderful!

Date of experience: April 1, 2021

Love the prices and scents offered
November 3, 2020
Previous review

Love the prices and scents offered

Date of experience: November 2, 2020
California
2 reviews
0 helpful votes
Follow Shelsie Y.
Unfollow Shelsie Y.
Share Review
Report Review

Satisfied
April 2, 2021

I'm always satisfied with my shopping experiences. I'm addicted to perfume so I'm always shopping!

Date of experience: April 1, 2021
South Carolina
2 reviews
0 helpful votes
Follow Latisia U.
Unfollow Latisia U.
Share Review
Report Review

Love it
April 2, 2021

I just wish the shipper/ company gave shipping info and

Date of experience: April 1, 2021
Florida
1 review
0 helpful votes
Follow Diane T.
Unfollow Diane T.
Share Review
Report Review

Good
April 2, 2021

Easy to navigate the site. Had no problem looking for what I wanted. Easy process from browsing to checkout. Will order again.

Date of experience: April 1, 2021
Maryland
1 review
0 helpful votes
Follow Rydia C.
Unfollow Rydia C.
Share Review
Report Review

I'm in love!
April 2, 2021
Updated review

It was quick and easy and I love the coupon code! Plus it smells great!

Date of experience: April 1, 2021

It was quick and easy and I love the coupon code!
March 25, 2021
Previous review

It was quick and easy and I love the coupon code!

Date of experience: March 25, 2021
Utah
2 reviews
0 helpful votes
Follow Rese E.
Unfollow Rese E.
Share Review
Report Review

Love your prices!
April 2, 2021

I love the prices at Perfume.com! They are about half what you would pay at a department store, and the quality of the products are the same.

Thank you!

Date of experience: April 1, 2021
Hawaii
2 reviews
0 helpful votes
Follow Dominic Y.
Unfollow Dominic Y.
Share Review
Report Review

Got it
April 2, 2021

Fast delivery but not as fast as the previous order; the one before this order came 2 days earlier than usually do

Date of experience: April 1, 2021
Ohio
1 review
0 helpful votes
Follow Erica B.
Unfollow Erica B.
Share Review
Report Review

Satisfied customer
April 2, 2021
Updated review

I love it! I received it in a timely manner. Always have some kinda percentage off.

Date of experience: April 1, 2021

I love it!
March 25, 2021
Previous review

I love it!

Date of experience: March 25, 2021
Tennessee
1 review
0 helpful votes
Follow Tonio U.
Unfollow Tonio U.
Share Review
Report Review

My review
April 2, 2021

The items I received smelled great it just doesn't have longevity.

Date of experience: April 1, 2021
Arizona
1 review
0 helpful votes
Follow Rebecca I.
Unfollow Rebecca I.
Share Review
Report Review

Get what you want
April 1, 2021
Updated review

Very easy website to get around and you get what you want. I didn't have to wait very long at all to receive my order. I will never go anyplace else for my perfume.

Date of experience: April 1, 2021

Very easy website to get around
March 25, 2021
Previous review

Very easy website to get around

Date of experience: March 25, 2021
California
1 review
0 helpful votes
Follow Oscar E.
Unfollow Oscar E.
Share Review
Report Review

Justo lo que había ordenado.
April 1, 2021

Nunca pensé que fuera a llegar tan rápido, menos de una semana.

Date of experience: April 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Alexis J.
Unfollow Alexis J.
Share Review
Report Review

My experience with perfume.com
April 1, 2021
Updated review

Excellent good prices, fast shipping good communication, I recommend it.

Date of experience: April 1, 2021

Excellent
January 19, 2021
Previous review

Excellent

Date of experience: January 18, 2021
Florida
2 reviews
0 helpful votes
Follow Novia K.
Unfollow Novia K.
Share Review
Report Review

The best
April 1, 2021

Love shopping here the perfumes are great and delivery is very fast.

Date of experience: April 1, 2021
Mississippi
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Great prices and delivery
April 1, 2021
Updated review

Great prices on my favorite fragrances and swift service

Date of experience: April 1, 2021

Great prices on my favorite fragrances
March 25, 2021
Previous review

Great prices on my favorite fragrances

Date of experience: March 25, 2021
Illinois
1 review
0 helpful votes
Follow Ralph D.
Unfollow Ralph D.
Share Review
Report Review

The math was incorrect and while i call you it seemed to instantly correct...

Date of experience: April 1, 2021

The math was incorrect and while i call you it seemed...
April 24, 2021
Previous review

The math was incorrect and while i call you it seemed to instantly correct...

Date of experience: March 25, 2021
Texas
1 review
0 helpful votes
Follow Joyce A.
Unfollow Joyce A.
Share Review
Report Review

Quality
April 1, 2021
Updated review

Just what I wanted. Ordered items before. Availability

Date of experience: April 1, 2021

Great products
March 25, 2021
Previous review

Great products

Date of experience: March 25, 2021
North Carolina
2 reviews
0 helpful votes
Follow Lindsay S.
Unfollow Lindsay S.
Share Review
Report Review

Quick delivery
April 1, 2021
Updated review

Very user friendly site and arrived very quickly. Very happy

Date of experience: April 1, 2021

Very user friendly
March 25, 2021
Previous review

Very user friendly

Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
Follow C P.
Unfollow C P.
Share Review
Report Review

I would rather not.
Trying to manage a newly blind mother was a nightmare.
We persevered.

Date of experience: April 1, 2021