Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent job for being able to get the order to me right away
I like the twenty percent off deal and I love the Free shipping as well and I enjoy the name brand perfumes that don't break the bank
I like the twenty percent off deal and I love the Free shipping as well
Love the prices and scents offered thought I would venture out to new scents
They are wonderful!
I'm always satisfied with my shopping experiences. I'm addicted to perfume so I'm always shopping!
I just wish the shipper/ company gave shipping info and
It was quick and easy and I love the coupon code! Plus it smells great!
It was quick and easy and I love the coupon code!
I love the prices at Perfume.com! They are about half what you would pay at a department store, and the quality of the products are the same.
Thank you!
Fast delivery but not as fast as the previous order; the one before this order came 2 days earlier than usually do
I love it! I received it in a timely manner. Always have some kinda percentage off.
Very easy website to get around and you get what you want. I didn't have to wait very long at all to receive my order. I will never go anyplace else for my perfume.
Nunca pensé que fuera a llegar tan rápido, menos de una semana.
Excellent good prices, fast shipping good communication, I recommend it.
Great prices on my favorite fragrances and swift service
Great prices on my favorite fragrances
The math was incorrect and while i call you it seemed to instantly correct...
The math was incorrect and while i call you it seemed to instantly correct...
Very user friendly site and arrived very quickly. Very happy
I would rather not.
Trying to manage a newly blind mother was a nightmare.
We persevered.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

