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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,287 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Delivery
April 2, 2021
Updated review

Products arrive quickly. Products also arrive on time. No items are never missing.

Date of experience: April 2, 2021

Products arrive quickly
March 26, 2021
Previous review

Products arrive quickly

Date of experience: March 26, 2021
California
1 review
0 helpful votes
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Perfume.com
April 2, 2021

Excellent number of product choices and very reasonable prices and timely delivery

Date of experience: April 2, 2021
Arizona
1 review
0 helpful votes
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The Best!
April 2, 2021

Always has what I want in stock and at great prices.

Date of experience: April 2, 2021
Illinois
1 review
0 helpful votes
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Fast and happly smelling good
April 2, 2021

I made an order and got my purchase within a week of ordering. Very pleased

Date of experience: April 2, 2021
Nevada
1 review
0 helpful votes
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Appreciate
April 2, 2021
Updated review

Sometimes it won't allow you to move freely around without going back to the beginning.

Date of experience: April 2, 2021

It doesn't return to the last site you were at and...
April 25, 2021
Previous review

It doesn't return to the last site you were at and you have to start all over again.

Date of experience: March 25, 2021
Georgia
1 review
0 helpful votes
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Bottle sizes
April 2, 2021

When you said mini, did not think the bottles would be that tiny. Other than that everything was good

Date of experience: April 2, 2021
Texas
2 reviews
0 helpful votes
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Fast and Convenient!
April 2, 2021

Using perfume.com save me time and money allowing me to order my fragrance and receive it within a week! No more driving to a Mall or Department Store to purchase!

Date of experience: April 2, 2021
Michigan
1 review
0 helpful votes
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Feedback
April 2, 2021

Very pleased with my order. Came within a few days after ordering and it is legit. I will be ordering again.

Date of experience: April 2, 2021
Texas
1 review
0 helpful votes
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It's all good
April 2, 2021
Updated review

Good and I will recommend your website to all my friends

Date of experience: April 2, 2021

Good
March 25, 2021
Previous review

Good

Date of experience: March 25, 2021
Oregon
1 review
0 helpful votes
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Happy customer
April 2, 2021
Updated review

I have been to your store before and love that perfumes are very affordable. And you can find so many different fragrances

Date of experience: April 2, 2021

I have been to your store before and love that perfumes...
March 26, 2021
Previous review

I have been to your store before and love that perfumes are very affordable. And you can find so many different fragrances

Date of experience: March 25, 2021
Wisconsin
2 reviews
0 helpful votes
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Happy
April 2, 2021

I am pleased with my purchase and service and I will order more in the future.

Date of experience: April 2, 2021
Arkansas
1 review
0 helpful votes
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Prada Candy
April 2, 2021

Great fragrance! Sweet and subtle with u see tones of vanilla. If you like body spray but want the lasting of a perfume, this is for you

Date of experience: April 2, 2021
Massachusetts
3 reviews
0 helpful votes
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Tried to do Afterpay but I couldn't remember...
April 2, 2021
Updated review

Tried to do Afterpay but I couldn't remember my password and when they sent a code to my phone it was my old phone number and I couldn't get in to change it or get the code

Date of experience: April 2, 2021

Tried to do Afterpay but I couldn't remember...
March 25, 2021
Previous review

Tried to do Afterpay but I couldn't remember my password and when they sent a code to my phone it was my old phone number and I couldn't get in to change it or get the code

Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
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My experience
April 2, 2021

I can appreciate the description of the scents, makes it easier to pick the perfume that you prefer. My order came rather quickly, which made me happy.

Date of experience: April 2, 2021
Hawaii
2 reviews
0 helpful votes
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Great experience
April 2, 2021

Excellent service. Products are shipped quickly and just as described.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Fast shipping
April 2, 2021

Great experience fast shipping! Greta prices for large size items.

Date of experience: April 1, 2021
Idaho
1 review
0 helpful votes
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Excellent
April 2, 2021

Thank you. Fast, secure shipping. My favorite perfume, Alien by Thierry Mugler, was on sale. I am happy I was able to purchase at a lower price.

Date of experience: April 1, 2021
California
1 review
0 helpful votes
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Awesome thank You
April 2, 2021

Excellent job for being able to get the order to me right away

Date of experience: April 1, 2021
Georgia
1 review
0 helpful votes
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Awesome perfumes
April 2, 2021
Updated review

I like the twenty percent off deal and I love the Free shipping as well and I enjoy the name brand perfumes that don't break the bank

Date of experience: April 1, 2021

I like the twenty percent off deal and I love the Free...
February 24, 2021
Previous review

I like the twenty percent off deal and I love the Free shipping as well

Date of experience: February 23, 2021
Arizona
2 reviews
0 helpful votes
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Awesome products
April 2, 2021
Updated review

Love the prices and scents offered thought I would venture out to new scents
They are wonderful!

Date of experience: April 1, 2021

Love the prices and scents offered
November 3, 2020
Previous review

Love the prices and scents offered

Date of experience: November 2, 2020