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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I'm so happy I'm so excited you guys give the world opportunity to experience this. Thank you.
I'm so happy I'm so excited you guys give the world opportunity to experience this. Thank you.
Great experience, came sooner than expected. Will buy from them again
I received what I ordered and I am very happy with my purchase and the price at which I bought it. Delivery was slow, since they used USPS. But product was perfect and undamaged so I'm not complaining too much about that. Perfume.com also sent me an email about contacting them in case there were any shipping issues or if the package didn't get there. I was pleasantly surprised at that.
Everything came in perfect condition and faster than I expected, will be ordering again soon
Excellent! Great price! This is my husband's signature cologne. The last bottle he was able to find was a smaller bottle and it was $200! Was so glad to find this. He was so happy with the price and the size that he requested that I order a second bottle for him.
I placed an order and it was delivered within 4 days! So happy!
It smells amazing. My husband absolutely loves it.
Used you before so I know where to go for the best... yous guys... thanks
Used you before so I know where to go for the best... yous guys... thanks
Love it very satisfied with the experience ans will be returning for future purchases
I brought the perfume Alien and the scent doesn't stay long at all no matter how much I put on. I even put Vaseline on first so it can stick. Maybe it's the perfume itself. But it do smell so good but it just don't last at all!
I ordered some perfume at the last minute for a birthday gift. The package arrived in time and in great condition.
As the title says, fast and easy check out, delivery was within a week, to Alaska no less, which if you ever lived in Alaska know how long orders take to get here. Selection was good and the reviews on the site were extremely helpful. I keep coming back here for any perfume/cologne I need and will keep coming back as long as they have what I like in stock.
Easy to do, fast check out, easy search, good experience.
I was very pleased with the service I received. The perfume was delivered timely. I have no complaints.
Hard to find perfume at great prices! I saved tons of money on wonderful perfume!
Fun and efficient experience to find a friend's birthday present.
Love shopping always find my perfume and free shipping
Love the selection & low prices and very fast service!
It was delivered exactly like they said it would and nicely and securely packaged
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

