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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good nothing complicated and easy to understand and place my order
Very satisfied with my first order and many more to come Fast and affordable
The box was opened, the spray nozzle off and it doesn't smell quite right.
Muy buena volverÃa a comprar otros perfumes que nos gustan
My favorite scent is Prada but here lately been trying to find something new. So I've been looking around grabbing up samples
I always like getting my favorite cologne from perfume. Com. I would have to pay so much more at the dept store. I have used your site for years. Love it!
I always like getting my favorite cologne from perfume. Com. I would have to pay so much more at the dept store. I have used your site for years. Love it!
Love the how user friendly the site is, variety and very affordable prices!
Love the how user friendly the site is, variety and very affordable prices!
Wonderful shopping experience. Found what I was searching for easily.
As you saw first order over126$$ was returned. No refund, the server used was usps.the box had large holes, lid was flat and could be accessed by anyone. Broken and completely destroyed. So that was disappointing being gifts. I ordered again one item this time 81$$ and it was supposed to be here in 3 days priority mail it was delivered 6 days. So over all its been awful. I should receive a gift discount and or make things better, somehow!
Easy navigation on website; helpful descriptions of available products.
First time buying from the site & the ferrule as well. The perfume smells amazing. However, it doesn't last all day, maybe for a few hours.
It was very quick and easy to find the perfume! I also loved the price! For what I got and the size of bottle I thought it was reasonable!
My experience is always good here. I get exactly what I pay for and I don't have to wait very long.
I bought several perfume samples. The selection was a little bit lacking from what I'm used to on another site, but still had several designers I was impressed by.
Fast delivery, awesome price great product thank you
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

