Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got exactly what i ordered. And got it fast too! Thank you perfume.com
Easy not a problem to order with ease. Will recommend to family and friends
Easy not a problem to order with ease. Will recommend to family and friends
Perfume.com followed up on my request and informed me when it became available. Purchase order process went smoothly without issues. Goods arrived shortly after the order was made.
Thank you for your quick delivery of my order! Hopefully you'll get the realm in soon.im on the waiting list
Not only did I get my perfume superfast, but at a great price.
The cherry on top was when I saw in my package it was addressed to the Amazing Charo.
Love it!
Easy find, easy order
Item pictured for exact choosing of sizes available
Excellent pay options
No hassle
I ordered 3 bottles of perfume not knowing they were samples on the boxes it strictly says do not sell
I am very pleased with all! Since the pandemic became "our world" I'm pleased that my order was taken, processed and sent in a timely manner. I'm not much of an on-line shopper so this experience was a nice surprise. Thanks and Best Wishes for a successful future.
Fast service quick shipping love this perfume this is the only site that is reasonable price and great quick service
Excellent service and arrived speedily and I am delighted to find the perfume as I love it
I received my order I have no complaints. Came on time
It's a great smelling cologne which is really hard to get nowadays.
Perfume.com has a great variety of my favorite fragrances and the orders arrive within days.
My new favorite shopping center for fragrances for me and my husband
Extremely impressed! Great price and my product arrived so fast! Will definitely be back!
So far, everything was great! Just waiting for shipping experience etc.
I bought the perfume knowing it would be unboxed. However, I didn't know it would not have a lid (cap).
I use to shop her years ago. But, for the name. Then the site appeared in my email and it was history. I love perfume. Everyone knows me from always smelling good. The prices are still affordable like I remember. There are tons of fragrances to choose from. I love this site and will be placing another order in June.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

