Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy and I love this perfume and it's hard to find it here
Been purchasing from this company for over 5 years with no problems.
All went well. Thank you very much. When I run out I will place another order.
I would think twice here folks! Yes they guarantee Authentic brand names! BUT question the quality of the perfume! MINE WAS NOT AUTHENTIC PERFUME! I got a bottle of Ester Lauders Beautiful and it smelled like a musty old Sock in a bottle! It also leaked out at the top when spraying it! And the biggest proof the smell faded away! And after wearing this brand for over 30 YEARS! Buying it from the Mall and official Ester Lauder site! I consider myself an expert at this perfumes Smell! After a year of trying to return it and getting a refund, since they went to 0 effort in sending a new bottle to prove this smell was Authentic! Or an outdated mistake!
I paid a little more from Ester Lauders in the Mall and once again received what I paid for! The old cliché to remember YOU GET WHAT YOU PAY FOR! Take it from a Good Old Nose!
Granted this is my honest personal experience, But! I know for a fact I'm not alone the cologne I bought from them as gifts for others, well they asked me after I shared my experience if theres were a knock off? They said the smell was off and didn't last more than 5 minutes, a coincidence? You decide! Everything has a shelf life! And if they have nothing to hide they will post this review! Thank you!
Really easy to navigate and wonderful sale prices.
Really easy to navigate and wonderful sale prices.
I like your discount and free shipping, also allows to shop for more.
I like your discount and free shipping, also allows to shop for more.
Awesome experience, easy to order n always has my favorite perfume on stock n if not i would always get an email reminding me when they are restocked.
I like it. I like all the products received so far
Easy ordering and great products
Great service and so many more options
Tiempo prudente de llegada. Buen estado el producto
Great and easy and fast 2nd experience with them and both times were above my expectations and never any issues or hassle thank you perfume.com
Great and easy and fast 2nd experience with them and both times were above my expectations and never any issues or hassle thank you perfume.com
So happy to have My favorite perfume!. Long time looking for it and finally a got it... I can't be more exited!
I always have a great experience when I buy perfume through this website.
Awesome prices... will order again from this site in the near future.
You guys are the best, you're order gets to it's destination on time
You guys are the best, you're order gets to it's destination on time
Excellent thanks again appreciated the opportunity to get this price
Excellent thanks again appreciated the opportunity to get this price
Felicitarlos porque los pruductos llegaron muy rapido y en muy buen estado
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

