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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,324 reviews

We monitor reviews for authenticity

Virginia
3 reviews
0 helpful votes
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Very happy
May 6, 2021
Updated review

Easy and fast you perfume arrived well packaged and very quickly
I will definitely buy agin! Thank you

Date of experience: May 5, 2021

Easy and fast
April 28, 2021
Previous review

Easy and fast

Date of experience: April 28, 2021
North Carolina
2 reviews
0 helpful votes
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Fabulous scent!
May 6, 2021

Perfume as described. Site easy to navigate, easy purchase using PayPal, arrived without too much wait time. Good service, fab products.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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It smells fantastic
May 5, 2021

I love how perfume last for two days! Good quality

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Excellent service
May 5, 2021
Updated review

Super easy. The whole process from finding my product to ordering and then receiving in a timely manner. Also the product was authentic.

Date of experience: May 5, 2021

Super easy
April 28, 2021
Previous review

Super easy

Date of experience: April 28, 2021
New York
1 review
0 helpful votes
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I am happy with the perfumes and l would order again thank you.

Date of experience: May 5, 2021
Texas
2 reviews
0 helpful votes
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Quick and easy
May 5, 2021
Updated review

Very easy and fast. I like the products and plan on being a regular customer.

Date of experience: May 5, 2021

Very easy and fast
August 2, 2019
Previous review

Very easy and fast.

Date of experience: August 2, 2019
Florida
1 review
0 helpful votes
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Next day Shipping Was more than the actual perfume, $30 next day shipping! Way over priced. Product can be brought on walmart.com cheaper but shipping takes up to 3 days.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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HAPPY CUSTOMER
May 5, 2021

I can't believe how FAST I received my order! When I get down about halfway on my last bottle of
Shalimar, I always place my order. I've done this a number of times. I am NEVER disappointed.
I love the product, and I love your service.

Thank you very much...

Date of experience: May 5, 2021
Maine
1 review
0 helpful votes
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Easy
May 5, 2021

Placing order to receiving it was very easy and saved me money.

Date of experience: May 5, 2021
New York
1 review
0 helpful votes
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Perfume order.
May 5, 2021

Satisfactory experience. Order r was easy. Delivery was quick. No problems to report at all. Will order from them again.

Date of experience: May 5, 2021
New York
1 review
0 helpful votes
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Always the best
May 5, 2021

Always order my perfume there and never had any problems always authentic products

Date of experience: May 5, 2021
Ohio
2 reviews
2 helpful votes
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Quick and easy. Only place I could find this particular product.

Date of experience: May 5, 2021

Quick and easy
April 27, 2021
Previous review

Quick and easy

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
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Had what I wanted. Easy to place order
May 5, 2021
Updated review

Using the online website was easy to maneuver. I could place the order and receive it quickly.

Date of experience: May 5, 2021

Had what I wantedEasy to place order
April 27, 2021
Previous review

Had what I wanted
Easy to place order

Date of experience: April 27, 2021
Texas
2 reviews
0 helpful votes
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Excellent as always.
May 5, 2021

Always very happy with my orders on Perfume.com. Good pricing and quality delivery and service. They do a really good job of keeping me informed of the order status. Thanks!

Date of experience: May 5, 2021
Illinois
1 review
0 helpful votes
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Package received was smashed. There was no packing peanuts or airbags to protect the colognes. Luckily the colognes we ok. Other than that I was pleased with my purchases.

Date of experience: May 5, 2021
North Carolina
2 reviews
0 helpful votes
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Ok
May 5, 2021
Updated review

Afterpay. Love it. It's good to be able to buy nice things on a pay scale I can afford

Date of experience: May 5, 2021

Afterpay
April 28, 2021
Previous review

Afterpay. Love it

Date of experience: April 28, 2021
Georgia
1 review
0 helpful votes
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Nice service
May 5, 2021

Fast shipping and nice item. I'll keep buying with you

Date of experience: May 4, 2021
Pennsylvania
1 review
0 helpful votes
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Love the scents
May 5, 2021
Updated review

Good experience will make more purchase in the future

Date of experience: May 4, 2021

Good experience
April 27, 2021
Previous review

Good experience

Date of experience: April 27, 2021
California
1 review
0 helpful votes
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Ooo oo that smell
May 5, 2021
Updated review

It was easy to order. There are always discounts. It is good quality perfume.

Date of experience: May 4, 2021

Affordable
November 30, 2020
Previous review

Affordable

Date of experience: November 30, 2020
Nebraska
1 review
0 helpful votes
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Ordered
May 4, 2021

Easy to use and understand website. Fast shipping. Will use again.

Date of experience: May 4, 2021