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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 2 days

Instant Feedback

133,323 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Ok
June 10, 2021

Ok really good stuff and I really appreciate that I can

Date of experience: June 10, 2021
New York
1 review
0 helpful votes
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Escada - Island Kiss smells amazing, I simply love it.
June 10, 2021
Updated review

Quick and simple checkout. I received my order very quickly.

Date of experience: June 10, 2021

Quick and simple checkout
June 2, 2021
Previous review

Quick and simple checkout.

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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Samples
June 10, 2021

The samples were definitely worth the money. I only bought the sample to find the ideal perfume that will work for me. And they help me pick it out and I like the smell so much. And they were pretty fast with the shipping as well. I recommend you to use the website for the perfect perfume match for you.

Date of experience: June 9, 2021
New Jersey
1 review
0 helpful votes
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Always satisfied
June 10, 2021
Updated review

Convenient shopping, great prices, quick delivery and secure packaging.

Date of experience: June 9, 2021

Convenient shopping and great prices
June 2, 2021
Previous review

Convenient shopping and great prices

Date of experience: June 2, 2021
Pennsylvania
3 reviews
1 helpful vote
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Less Than the Stores
June 10, 2021

I saw Burberry Weekend perfume in a store, tried it and loved it but it cost $85! Right in the store I went on line and found the same size perfume at Perfume.com for $36! I ordered it right there in front of the sales person!
My order came a few days later and it's genuine and great. Thanks!

Date of experience: June 9, 2021
Tennessee
1 review
0 helpful votes
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Love it
June 10, 2021
Updated review

I have an issue with the coupon, my total after selection was 160 and after I put the coupon code in my total is still 160.
Where is the discount?

Date of experience: June 9, 2021

I have an issue with the coupon, my total after selection...
May 4, 2020
Previous review

I have an issue with the coupon, my total after selection was 160 and after I put the coupon code in my total is still 160.
Where is the discount?

Date of experience: May 4, 2020
California
1 review
0 helpful votes
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Always a great experience!
June 10, 2021
Updated review

Quick, easy, painless. I've used Perfume.com many times. They're awesome!

Date of experience: June 9, 2021

Quick, easy, painless
December 18, 2019
Previous review

Quick, easy, painless.

Date of experience: December 18, 2019
Mississippi
1 review
0 helpful votes
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Not satisfied
July 10, 2021

I received shaving balm but I thought I ordered cologne. I paid $100 for shaving balm and I don't shave

Date of experience: June 9, 2021
Wisconsin
1 review
0 helpful votes
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Sent me the wrong perfume
June 9, 2021

Instead of sending me the eau de parfum, they sent l'eau de parfum.

Date of experience: June 9, 2021
South Carolina
1 review
0 helpful votes
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Satisfied
June 9, 2021

It is a Father's Day gift for my hubby. Don't have anything else to add. Guess it was a good experience. I haven't opened the box yet. I wrapped it so we'll see.

Date of experience: June 9, 2021
Colorado
1 review
0 helpful votes
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Body spray and perfume
June 9, 2021

I love this site I got what I love for cheaper convenience

Date of experience: June 9, 2021
Texas
2 reviews
0 helpful votes
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Review
June 9, 2021
Updated review

The perfume bottle had no sprayer top on it so couldn't be accessed. My husband donated a cap from one of his which is too large but works clumsily to get the perfume out. This is the first time I received a bottle without a spray mechanism and would not have ordered if I knew that's what would be sent.

Date of experience: June 9, 2021

No problems
June 1, 2021
Previous review

No problems

Date of experience: June 1, 2021
Massachusetts
2 reviews
0 helpful votes
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Good
June 9, 2021

Good will order again, the shipping is fast and pricing is good too.

Date of experience: June 9, 2021
Colorado
1 review
0 helpful votes
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Rodriguez Fluer Musk
June 9, 2021

Easy. Convenient. Effortless. Reasonable. I used to buy this perfume at Custom Free stores or Nordstrom, but learned that sometimes it's hit or miss experience... Perfume.com doesn't let me down. Always in stock. Always expedite experience.

Date of experience: June 9, 2021
California
2 reviews
0 helpful votes
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Great
June 9, 2021

Easy to use web site and great prices. They had products that I couldn't get anywhere else. I received products very fast

Date of experience: June 9, 2021
Florida
1 review
0 helpful votes
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Great value, great service.
June 9, 2021
Updated review

Great prices and easy to navigate website. So far I'm very happy. I hope to be a faithful and regular customer!

Date of experience: June 9, 2021

Great prices and easy to navigate website
June 2, 2021
Previous review

Great prices and easy to navigate website. So far I'm very happy. I hope to be a faithful and regular customer!

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Excellent
June 9, 2021

Excellent service and I received my product quickly.

Date of experience: June 9, 2021
California
3 reviews
0 helpful votes
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Light Blue Dilce and Gabana
June 9, 2021

My order was delivered quickly and efficiently. The scent is lovely. I really like it. The price is cheaper than in the store.

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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So far so good but too early to rate on a regular rating scale.

Date of experience: June 9, 2021
Virginia
1 review
0 helpful votes
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Order filled
June 9, 2021

Great prices and fast service! Will continue to order as long as the prices remain reasonable and my products are available.

Date of experience: June 9, 2021