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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
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Great prices fast delivery I bought a tester bottle and a brand new bottle the tester was completely full. Will be ordering all my colognes through here from now on.
Very pleased with the perfume I ordered. My order came quickly as I expected.
Based on my first orders from Perfume.com I'm very satisfied with their service. The product's were reasonably priced and were the products I ordered. I received them promptly and undamaged. Based on my experience regarding these orders, I would recommend Perfume.com to other buyers.
So far so good was very simple to place my order. It took a little while to get my order in, but it was worth waiting for. I got Sunflower for myself, and Cool Water for my husband. Both brands are spot on, and amazing. To be honest I was expecting watered down knock offs, but what I got was the real deal. So very satisfied with everything. Thank you all.
So far so good was very simple to place my order.
Great service and free shipping. Price is right and always in stock. I purchase from Perfume.com all the time.
Good fast service, need better coupons through it would help with big orders and more orders
Order process was easy, and received my order in just a few days.
Quick and easy to order. Really fast free shipping
Quick and easy ordering and no shipping cost!
It was a Quick Delivery and a Great Price! I've been wearing this fragrance for over 20 years now!
Great product for the price and delivery was amazingly fast.
Very satisfied and a repeat customer, overall my experience has been positive
Product came in a timely manner. Thank you. Will be buying from this company again.
This is my first time buying from perfume.com and my first time buying Gucci I had no idea Gucci was so expensive
I ordered a perfume but noticed the scent really didn't last long even though I would spray more. I feel the quality is not very good.
Great Prices! Had what I wanted and got it to me quickly! Huge selection to choose from.
Quick, Easy, & Accurate. Still waiting for notification lotion and/or body cream available.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

