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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great company! Sadly my last purchase with the company the bottle leaks perfume
I ordered perfume from Perfume.com for way less than I could find it for on other sites, AND it arrived in 2 days!
Love your products will continue to use your website
I order online products often since covid and this was probably the best experience of them all. My products came 2 days after ordering. I didnt have to wonder where my products were at all. Everything was perfect.
Very easy to use to order with fast delivery time. Great products on this website.
Left package under sun never received
Notice that package was delivered and
Perfume evaporated
I always chose perfume.com first to make my purchases before traveling to any mall. I get my scents fast, they are boxed properly, and they follow up with you to make sure you got your purchase and you're satisfied. I love it!
So excited to see my favorite fragrances and the price was great. Delivery was as promised although I hated to wait!
Quick and easy and the fragrances I wanted.
Was easy to purchase! Received items in perfect condition & for an amazing price!
Very easy website to use. Great explanation of the smell of the perfumes or cologne. Have been very pleased with each order. I will continue to get my perfumes. And colognes. Thank you
Very fast and reliable! I did not expect to receive it so fast. Time from order to receipt less than 5 days!
My order arrived quickly and was all in one box. The price was unbeatable
The process was simple and the delivery time was quick. I'm already planning my future order.
Thanks for having the perfume I wanted at good prices.
Thanks for having the perfume I wanted at good prices.
Placing the order was easy and the delivery was fast.
Great products easy ordering and gets to me quickly and safely on every order I have ever ordered from this website.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

