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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good I really enjoyed my cologne it smells good and is definitely worth it
It was so easy to order and saved money with coupon and free shipping.
It was so easy to order and saved money with coupon and free shipping.
The elixir seems to be old. It doesn't smell like it should.
My second time ordering my perfume through here and will keep doing so.
Perfume.com has an effective purchase system on the website, and provides fast verification and speedy shipping.
It is not always easy to find exactly what you are looking for. I not only found the item I was looking for, but it was in various sizes.
Perfume.com is a very user-friendly site. Have made multiple purchases... always pleased.
I love this site! For years I have gotten the exact same perfume other stores sell at significantly higher prices sent right to my home. Why would anyone go anywhere else?
Simple website to navigate; nearly every scent available in a variety of prices for All budgets; variety of payment options and fast free shipping! Perfect!
Always have good experience with perfume.com. Delivery is always on the expected date
I was very pleased dealing with perfume.com. I mistakenly put my order through twice because I'm older & got confused. When I emailed your company they immediately answered & said they would cancel the order placed in error & refund the money. I was so Grateful you were so understanding. Thank you Joanne Rodriguez
Great so far... ive found everything i have been looking for
Great so far... ive found everything i have been looking for
I love the selection and that some have the option for samples
I love the selection and that some have the option for samples
Was absolutely wonderful! I ordered two perfumes I have already used before and they were exactly the same as buying them from the store
Awesome experience, I was t sure because I'd never heard of or used perfume. ComA+ for service and price. Thank you!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

