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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,297
This company responds to reviews on average within 8 days

Instant Feedback

133,280 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Super fast delivery!
August 7, 2021

I received my order very fast and it was perfect! No damage and was exactly what I expected!

Date of experience: August 6, 2021
North Carolina
1 review
0 helpful votes
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Love love my order thanks guys!
August 7, 2021
Updated review

?))))?

Date of experience: August 6, 2021

?
July 31, 2021
Previous review

?

Date of experience: July 30, 2021
Florida
2 reviews
0 helpful votes
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Happy
August 6, 2021
Updated review

Will check item first and customer service and phone

Date of experience: August 6, 2021

Will check item first and customer service and phone
July 30, 2021
Previous review

Will check item first and customer service and phone

Date of experience: July 30, 2021
Washington
1 review
0 helpful votes
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I love these scents
August 6, 2021
Updated review

Quick and easy. But this questionnaire is a pain. Why

Date of experience: August 6, 2021

Quick and easy
July 30, 2021
Previous review

Quick and easy

Date of experience: July 30, 2021
Canada
1 review
0 helpful votes
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Great price, fast delivery!
August 6, 2021
Updated review

Very fast and easy website, great prices!
Great variety!

Date of experience: August 6, 2021

Very fast and easy website, great prices!
July 30, 2021
Previous review

Very fast and easy website, great prices!

Date of experience: July 30, 2021
Virginia
3 reviews
0 helpful votes
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Awesome!
August 6, 2021
Updated review

Always enjoy shopping. Great variety and great price!

Date of experience: August 6, 2021

Easy!
May 20, 2021
Previous review

Easy! & Fast! Thanks!

Date of experience: May 20, 2021

Very easy!
October 21, 2019
Previous review

Very easy! Love!

Date of experience: October 21, 2019
Ohio
2 reviews
0 helpful votes
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Paloma Picasso
August 6, 2021

The item was everything I expected. I had a wonderful experience with the rapid delivery and service. Thank you.

Date of experience: August 6, 2021
Massachusetts
3 reviews
0 helpful votes
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Lovely
August 6, 2021
Updated review

It was fast and easy. I ordered and received my perfume earlier than expected. I got a great deal with the 20% off coupon. Thank you so much.

Date of experience: August 6, 2021

It was fast and easy
June 8, 2020
Previous review

It was fast and easy.

Date of experience: June 8, 2020
Texas
1 review
0 helpful votes
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Weak scent
August 6, 2021

My experience with perfume.com has always been wonderful. I love the website and options! The perfume I chose with this order was D&G Light Blue Sunset. It was a tester bottle. I have the original Light Blue and live it, so I was excited to order this. The description of an"tester" bottle said there were no differences between a tester and a boxed perfume. Either that is not true, or this perfume is not what it is cracked up to be. The scent was very faint and the alcohol overpowered the faint smell. It kinda smells like bug spray. The smell does not last (thank gosh)... I am just very dissatisfied with this purchase

Date of experience: August 6, 2021
Puerto Rico
1 review
0 helpful votes
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My favorite cologne
August 6, 2021

I didn't expect my package to arrive so soon, and I'm very happy for that.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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Not happy
September 5, 2021

I ordered a total or 3 perfumes and literally not one of them were the scent I ordered. I want the right perfumes delivered asap.

Date of experience: August 6, 2021
Texas
1 review
0 helpful votes
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Quick!
August 6, 2021
Updated review

I ordered two bottles on Monday afternoon, and they were delivered on Tuesday!

Date of experience: August 6, 2021

Easy and simple
July 30, 2021
Previous review

Easy and simple

Date of experience: July 30, 2021
Alaska
1 review
0 helpful votes
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My review
August 6, 2021

Great experience got my perfume in a timely manner.

Date of experience: August 6, 2021
Georgia
1 review
0 helpful votes
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Loving it
August 6, 2021

Came in a timely manner and was packed appropriately

Date of experience: August 6, 2021
North Carolina
1 review
0 helpful votes
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Dolce Gabbana Light Blue Sun
August 6, 2021
Updated review

The site makes it easy to find exactly what you're looking for. Super easy to place an order and my order arrived really fast!

Date of experience: August 6, 2021

Easy to order
July 30, 2021
Previous review

Easy to order

Date of experience: July 29, 2021
Virginia
1 review
0 helpful votes
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Beautiful scent!
August 6, 2021
Updated review

Past satisfied customer! Will definitely be ordering again! Thank you!

Date of experience: August 6, 2021

Past satisfied customer!
July 30, 2021
Previous review

Past satisfied customer!

Date of experience: July 30, 2021
Utah
2 reviews
0 helpful votes
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I just didn't smell like the one my daughter had a headache different before and it just stayed on all day and this doesn't stay on all day so it seems like it's a little water down

Date of experience: August 5, 2021
Puerto Rico
1 review
0 helpful votes
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Best baby cologne for moms
August 6, 2021

Plenty of alternatives, good prices, fast delivery and quality products.

Date of experience: August 5, 2021
California
1 review
0 helpful votes
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Incorrect Sizing Listed
September 4, 2021

The listing quotes the perfume to be 3.4 fl oz, and so does the invoice that comes with the paper. The actual bottle is 3.3 fl oz

Date of experience: August 5, 2021
New York
4 reviews
0 helpful votes
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Purchased three bottles of men's cologne. What was pictured is what I usually buy. They shipped me three sample bottles of cologne. It was not stated and photo displayed full bottles with caps. These can be bought at any flea market for $25 each. Sad is that I was buying these as a gift.
Buyer beware.

Date of experience: August 5, 2021