Pitney BowesReviews 222

Pitney Bowes has not 1 not 2 but 3 of my packages and none of them have been updated for tracking in the past 14 days... This is completely unacceptable. They're just showing as in route to next destination doesn't elaborate were that is, doesn't elaborate when they left for transit. The only solid thing I can go on is that USPS is still awaiting my packages.
Savage x fenty claims this is because of the holidays... there's absolutely no reason why my package should not have moved anywhere for 12+DAYS!

Two shipping labels to the wrong addr used. Very poor service. Lost packages and lost money for sales. DO NOT use this service.

Basically anyone who has dealt with Pitney Bowes has had a lost package or 2, OR your package will get lost and not show up for a month or 2.

Has to be the worst shipping company ever. I have two packages that have been siting in Dallas, TX for 20 Days. Dallas is only an 8 hour drive from me. There's no way to contact anyone to find out where my packages really are. The package came from the other side of the world in 7 days, including passing through custom, but stopped in Dallas for vacation I guess. STAY AWAY FOM PITNEY BOWES!

My package has been in the possession of Pitney bowes for over 10 days now on top of it already being delayed with the initial shipment from h&m. I have a feeling I am never going to get it. It has spent 7 days in Indianapolis and is now sitting in new jersey. It takes forever to get a hold of someone from customer service and when you do... they're useless. They tell you all of the information that you already can see and can't do anything but give feedback to the third party you ordered from. I placed this order in November and has to inevitably be delivered by USPS at the end of the day and I can't help but feel my package couldn't have been give worse luck than this. Pitney Bowes needs to do better.

They have had my package since the November 24th and it was supposed to handled over to usps. I tried to get ahold of the company regarding the issue and the response I got from the rep is I got limited resource. I asked if he had a manger I can speak to he says yes and I ask to be transferred he says I can't do that I have limited resource. Horrible customer service

It appears all of their so-called service team is based in the Philippines. I am retiring from a small business so I am trying to return the equipment but no one seems to know what to do. First we sent in a check to pay off the lease. The check cleared the bank within a matter of days. Then we called to get the label to mail back the equipment and they said they did not have the check. Then they said it was "floating". Then it got applied to the wrong account.
Next I tried to get a refund of about $250 that I had already paid PB. Filled out the online form. Got confirmation for submitting.the form. Two days later I get an e-mail saying there is no balance. Contacted customer care in the Philippines. They referred me to technical support who said they can't help and sent me back to customer service. Customer service sent me back to tech support. Still waiting on a return phone call after being on hold 45+ minutes.
Still haven't received the label to return the equipment
Any company thinking of doing business with Pitney Bowes really needs to reconsider.

Pitney Bowes has lost 3 of my packages in less than 2 months. They seem to never make it to USPS. This is disgraceful and if I had a choice I would never purchase anything that went through them ever again. Unfortunately that isn't possible because you usually don't find out that the company you're ordering from is using Pitney bowes until AFTER it's been shipped. Anytime I see that Pitney bowes is handling my package I get nervous. This company needs an overhaul Starting at the top.

OF THESE NEW AUTOMATIONS, FRUSTING COMPANIES THAT DO NOT CORRECT ANYTHING BY MONOPOLY OR GLOBAL GUARANTEED DELIVERY CONTRACT. Satisfying a standard class of customers (waiting at home), but not others who take other security measures to avoid having their packages left in the entrance of the building or who do not wanna be deliver to their private address, when you receive dozens of them.

They have NO customer service for customers who are waiting for their packages. Nor any way to recommend or arrange future deliveries.

Amazon uses Pitney Bowes for packages from the United States to Canada, but (absolute nonsense) these do not deliver to Amazon collection points at Canada Post outlets (without notice before ordering).

**** They never seem to warn their customer AMAZONE.COM.CA... (THE SITE) that they aren't shipping and Amazon doesn't seem to do anything either, even after hundreds of complaints.

Sometimes the package spends a week in town, without Pitney telling the customer. They also do not deliver to the official Canada Post parcel reception counter (by rental address, PO box AND RECEPTION DESK), on Amazon or E-bay, they say they deliver.

They sometimes call on the subcontractor Intelcom in Montreal, which does not deliver if you have a delivery point at the post office or a PO box with receipt of packages.

I realize they don't do the "actual" shipping just logistics but they are straight up terrible. They'll leave packages sitting for weeks. No customer service. Pretty much useless.

Ok, so I ordered from a seller on eBay that's based in UK. Listing stated International Priority mail delivery first that was a lie. Second the seller used eBay global shipping UK program which uses Pitney Bowes. My item was for a wedding $747.87 USD. All tracking stops at Lichfield Staffordshire WS13 8UR. I did get a USPS tracking label however it just says label created not yet received by Carrier. So all activities stopped at the eBay global shipping center in UK. I contacted seller that was no help he pretty much said it's not his problem he got it to the shipping center from there it's Pitney bowes problem. I paid $146.23 for international priority shipping not parcel select ground like it says on the USPS label created. So basically what this crooked shipping company did was send my package slow mail this pisses me of I've been waiting 3 weeks. I don't believe for one minute my package ever left UK Pitney bowes is a scam low life shipping company bottom feeders. Well the wedding is next week I file a INR with eBay and, still have not gotten my money back. One thing I took away from this whole experience is I will never trust a international seller or, ebay global shipping program and, I won't buy international ever again. Pitney bowes kiss my a** my package is probably sitting in some wherehouse or, someone stole my package whatever the case.

My package has been "in transit" for days. The delivery date has come and gone. It's been almost a month since my package shipped and no shipping updates provided. I needed this package for a certain occasion and I'm not sure it'll be here in time. AWFUL

My package was to be delivered by them and it has been days and I haven't received it, it said delivered and I was at home the entire day waiting and checking my front porch and no package, I called the customer service the guy I spoke to had an attitude because I choose to call and asking me why did I call and not go straight to the tracking site. You guys should not be in business if you're not going to care about the customers and its so unfortunate I can't even get a refund for something I didn't even receive. I'm so mad right now like wtffff

I bought a ring on ebay and it wasn't at all stainless steel nor was it the right color. I will expose you if I dont get a refund!

If you want your parcels delayed or lost, then by means use this company. All my parcels got delayed, and some cost a few thousand dollars didn't even get to me. One of the worst company to exist!

Our lease on our postage machine with Pitney Bowes was over on 3/9/2021. We informed them we were not renewing and returned the postage machine. Due to we had the machine for the first quarter of the year, we are now responsible to Pitney Bowes for the entire year of property tax. You never get rid of them. I do not want this company to ever call me, message me, send me snail mail or email or send a representative on any property I own.

The shipping for my orders was going fine UNTIL the packages arrived at the facility of Pitney Bowes in Bloomington, CA *******. Not just once, but twice. My opinion is Pitney Bowes is an incompetent business and unreliable company to be responsible for people's packages. Pitney Bowes should be put OUT OF BUSINESS.