Pitney BowesReviews 222

Order with Amazon. Package locations have gaps as to where they are. PB blames Covid for them not being able to provide daily updates on shipment. Poor service for a supposedly professional Courrier.
I think they're lost and don't know what they're doing
Days pas without knowing where packages are

$#*!tiest support ive ever talked to in my life. Hung up on me as soon as I asked my question and didn't even bother to say goodbye.

I called this pitiful, disgusting excuse of a company to try to get an update about a package that I was tracking daily because it was a very important package that I needed by a certain date. After 3 whole weeks went by without the package moving ONCE from Pitney Bowes, needless to say my patience was wearing thin. I finally decided to call for a status update or to try to get any information regarding this issue. Not only were their "customer service reps" incredibly unwilling to answer any questions or help in ANY way, I can honestly say that the two customer service reps I talked to, could NOT have been more rude, disrespectful and deliberately awful in general, if they tried. Not one person I spoke to would answer my very basic questions; nor were they willing to help me in ANY way. I've never dealt with such absolutely awful, unpleasant, disrespectful customer service reps in my life.

We closed our account as our contract was up and didn't want to renew it Our Rep took care of it and we returned the equipment and received a refund of postage meter (August) February the following year, I am still calling and trying to stop the bills form coming in! We have no machine or contract with them! No one speaks proper English. Quite difficult to understand them and when we ask for a manager, not one can be found. I have been on hold for over an hour at times. Worst company to do business with! Use Stamps. Come over them!

If I could give zero star rating, I would. This is the biggest scam ever and frankly I am appalled by the processes and level of customer service and support offered. Customer services agents are poorly trained, often do not understand the basic inquiry, pass customers from one department to another and just waste everyone's time. A basic request becomes a never-ending, impossible to complete task that takes weeeeks to complete (e.g. Close the account and get the return label). Regretfully, the organization i work for has multiple accounts with PB, but I am working very hard on getting ALL of them terminated. We simply do not want any dealings with this company.

Order was placed 1/31/22, as of today 2/26/22 still no package. It was supposed to take 7-10 business days max to be delivered. The package made it to my state and then somehow got sent across the country to Nevada Terrible service. Terrible customer service. I hope I never have to deal with them again.

This is now the 3rd package in 3 months that Pitney Bowes has lost. Their customer service doesn't seem to care. Greenwood Indiana is a bottomless pit, full of lost packages.

They have people on auto pilot. Reading off a script and not training what customer service really is. Maybe I'm just old school and I remember customer service was just that, the ones you call with questions or concerns. We'll don't expect that here. I would be ashamed to be a part of their team. Needless to say they won't get any more of my hard earned money ever again.

It has been over 2 weeks since i ordered my Packages and is still in Greenwood, Indiana! I'm officially Pissed off! At least i got a refund and ordered the same stuff on Amazon. At least i can trust Amazon to deliver my stuff. This is Ridiculous!

For months we have tried to get our equipment functioning. We have requested a termination of our lease. I have spent hours and hours talking with technical support, sales, I have called and left messages with managers and their corporate executives and do not receive a call back. It is appalling how they treat businesses and I would love to share my experience with anyone from the corporation or the general public.

These guys are scammers stated they delivered package on Jan. 28th 2022 I was at home with my wife and daughter. They state this happen The package was delivered and signed for. If the signature received in the delivery confirmation email is not yours or that of a member of your household, please contact the merchant for assistance. Why on God Green Earth would I contact the merchant he is not the delivery guy. Never got the email strange. Never got the delivery. So the driver must of went to a friend's house and delivered it. With the tracking number i pulled up the map with the tracking line it looked like the guy delivered not to my River Road Address in Maple Ridge but to an address on Dewdney Trunk Road. I Called these guys and they tell you to call the merchant for assistance good luck they should all join the circus because they are most definitely clowns. To bad I could not rate these guys with negative stars in red they would most definitely get 5 stars in the negative. These guys should all be going to school and take a course in Map Navigation. But I guess they would have to go to school to learn to read first.

Not helpful at all
Very rude
Could not track my package and gave me the run around about the tracking of my delivery
Would not recommend at all
Was hung up on me
Hopefully when I order again, it doesn't go thru this horrible shipping facility
My shipping date was moved again to a farther date even though I paid $15 for shipping

I made my purchase on January 9th, was shipped on the 10th. Delayed until February 11th. Was out for delivery on February 1st and now it's lost and can't be delivered. Incompetent sad cases. Don't ever use this company.

Still haven't received my packages which has been saying since January 12…. " your package is otw way to USPS…. I mean really does it take 3 weeks to come from Maryland to Rustburg Va. A 4 hour drive smh… my package has be out for delivery for 3 weeks… from Pitney Bowes odenton MD the worst!

The delivery service is poor at best. 2 weeks ago I was expecting a delivery! I got a message the day after it was supposed to be delivered saying"attempted delivery but front steps were inaccessible " I was cameras all over my yard and no delivery was attempted! Again I was expecting another delivery yesterday and once again nothing was delivered! Not impressed!

My package departed from a pitney bowes facility over 2 weeks ago in Texas and it hasn't updated since then. There is no reason why it should take over 14 days for an item to arrive at a new facility. I have no clue where my package is because of this. My package could be misplaced or lost.

Pitney Bowes is the worst about overcharging and always marking payments late. They charge excessive late fees and interest charges and we are set up on auto pay. They DO NOT autodraft our payments on time and then charge us late fees plus interest/finance charges!

So my package was sent out on December 28 and has been at Pitney bows since. Well now that I know that it's a bunch of sand monkeys, I'm pretty sure my package was stolen opened and they have sold my items thats how they they get their items to sell! Instead of blocking Mexican as is we need to be blocking middle eastern haji's.

What sort of shipping company can't accept a new address on a package that hasn't been delivered yet? Just stupid.