Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Paytm

Paytm

1.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Paytm?
grey stargrey stargrey stargrey stargrey star

Paytm Reviews Summary

Paytm has a rating of 1.7 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 695th among Discount Shopping sites.

service
103
value
89
shipping
81
returns
81
quality
82

We monitor reviews for authenticity

India
1 review
3 helpful votes
Follow Ashwani K.
Unfollow Ashwani K.
Share Review
Report Review

This site is really pathetic. It's good for mobile bill payment and stuff like this. But never/ever go to this site to purchase anything.

First of all they will not dispatch your product in first 4-5 days. Later they will say they are cancelling the order because of some un-avoidable reason(without mentioning the actual reason)

Later they don't bother at all about customer's plan if they wanted to gift that product to someone. They feel sorry again and again but don't mean it at all.

Worst e-commerce site

Date of experience: September 11, 2015
India
1 review
2 helpful votes
Follow madhu c.
Unfollow madhu c.
Share Review
Report Review

Never user this site for shopping. I promise you will get hurt every transaction.

Date of experience: September 10, 2015
Louisiana
2 reviews
1 helpful vote
Follow Shashank K.
Unfollow Shashank K.
Share Review
Report Review

Worst Shopping Site
September 9, 2015

Dont buy anything from Paytm. It has worst sellers with cheap products.
Specially dont buy electronics for which they are availing great discount.
Dont be greedy, use your mind and dont buy.

I bought woodland Shoes only. And trust me its like Local made shoe. My friend has same with a better quality. Flipkart and Amazon is genuine and have good customer care support.

Date of experience: September 9, 2015
Hong Kong
1 review
6 helpful votes
Follow Pradeep K.
Unfollow Pradeep K.
Share Review
Report Review

This PAYTM f*kers made me fool. I ordered for Sony XS-N*******, ORDER NO. *******844, date: 13 Aug'15. After a long waiting of nearly 20 days I was made fool by sending some crap'XS – FB1630' which is cheaper then wt I ordered. After receiving the package I was pissed-off and call the customer care those stupids simple saying raise an returned request and order another pic.

You might be feeling this is an fare offer. But f*king twist is once cancel the order the amount will be deliver to paytm wallet and cant transferable to bank.

If think to reorder the same now the price 3500 where as in Snapdeel and other are offering it for 2600.

Dear finds pls dont fall for the discount price drama, PAYTM is a big cheater they manipulate the orders. Thats why they dont offer reviews for there products.

Date of experience: August 31, 2015
India
1 review
9 helpful votes
Follow chetan d.
Unfollow chetan d.
Share Review
Report Review

I dont know how but paytm cheated me i have also launched police complaint

Date of experience: August 27, 2015
India
1 review
4 helpful votes
Follow ANKIT M.
Unfollow ANKIT M.
Share Review
Report Review

Worst
August 25, 2015

I bought a htc desire 526 on 7th aug 2015 from PAYTM ONLINE, i got a camera problem SHOWS BLACK DOTS IN THE PICS, in the handset in hardly a thirteen days when i went to the htc service centre they deny me for the warranty on that product they said its a online buy product so we cant gave the warranty when i was approached to paytm they said go again & get written thing from them for not given warranty, the service centre people told me call to customer care. These things going around with me frm last one week but no exchange no warranty from paytm either htc, so its my suggestion all(india). Pls do not buy online electronics products these companies are fake & their warranty manufacturer are not ready to gave warranty on their products. PAYTM ORDER REFNO-*******, SHIPMENT DATED-6 AUG15 *******3910.

Date of experience: August 25, 2015
India
1 review
6 helpful votes
Follow sardarji s.
Unfollow sardarji s.
Share Review
Report Review

This is fraud website, Please avoid it, Will show big offers but never full fill.

Date of experience: August 22, 2015
India
1 review
4 helpful votes
Follow Abhishek N.
Unfollow Abhishek N.
Share Review
Report Review

Hi,

I made a order from PAYTM (ORDER NO. *******604) on 16th july, i waited for almost a month in a hope that i will receive the product, even i keep on tracking the safexpress courier on daily basis waybill: *******, and one day i receive the mail from paytm that item is delivered, i crosschecked the same with courier they said the package is lost, but paytm is not listening to me, they are claiming that product is delivered without showing any proof to me. This is straight away a case of cheat and fraud from paytm. Even they are not giving me any compensation and refund for the same. I lost 1130 INR on this. Please do not use this service as its a waste.

Date of experience: August 19, 2015
India
1 review
3 helpful votes
Follow mrigank m.
Unfollow mrigank m.
Share Review
Report Review

The most horrible first time experience with Paytm. I tried to recharge my TATA Sky connection & paid 5170. Since then it is over 12 hours & there is no update from Paytm to Tatasky that money has been transferred.
I will never ever use Paytm again. This is porbably the worst service experience from Paytm amonst all online ecom companies.

Mrigank
*******515

Date of experience: August 16, 2015
India
1 review
4 helpful votes
Follow Satish N.
Unfollow Satish N.
Share Review
Report Review

Hi,
I have purchased shoes thru paytm, since it was to big for me i requested for reverse picup, but Delivery boys will never call or wait for you more than 5 mins, if you contact them after 5 mins they will not respond, and they will consider has a cancelled reverse picup, since one month im tried them but atlast one delivery boy called me and said he has come for reverse picup, i told him it will take 25 to 30 mins to meet him since i was in meeting he said he cant wait and disconnected the call, so please guyz avoid shopping thru Paytm, you not only lose money but peace of your life also..

Date of experience: August 13, 2015
India
1 review
4 helpful votes
Follow Nithin A.
Unfollow Nithin A.
Share Review
Report Review

Never Ever GO to PAYTM
August 13, 2015

One week back I had ordered Blackberry Z10 mobile on Paytm store, after payment they had reviled estimated shipment date and it is Five days from date of order, even they failed to dispatch my product on given date, coming to customer support it was worst then forst customer support I had ever experienced, So guys please never ever go to paytm, this is the worst service provider

Date of experience: August 12, 2015
India
1 review
2 helpful votes
Follow Arun K.
Unfollow Arun K.
Share Review
Report Review

Worst site
August 12, 2015

I would like to inform you all buyers through paytm, please dont go for it,
I brought a cellphone i. E., HTC DESIRE 620G, am not getting all the features wat they have mentioned to that phone, i. E., internal memory is 8 GB, the bought cellphone through paytm is showing only 4 GB of internal memory,,,, this is the worst site, please dn buy from it,,,,,,,

Date of experience: August 12, 2015
India
1 review
2 helpful votes
Follow amit k.
Unfollow amit k.
Share Review
Report Review

I have ordered one electric kettle paytm and that is not working properly.
After that when I raise a call for the return of that then what they people are saying that:
I would like to inform you that as I have checked and what I see, product has 1 Year Manufacturer Warranty. So, I request you to kindly visit the service center once.
Please don't buy anything from paytm.

Date of experience: August 9, 2015
India
1 review
2 helpful votes
Follow R D.
Unfollow R D.
Share Review
Report Review

Its Waste of time and money, I have paid my mobile bill, amount taken from my credit card, but its not reflect on my service provider, I sent two more mail to Paytm but no response. There is no one to pick the given telephone number.

I request everybody please avoid Paytm for their further transaction

Date of experience: August 5, 2015
India
2 reviews
2 helpful votes
Follow T S.
Unfollow T S.
Share Review
Report Review

I was a worst. Don't use this web site. Because it was a fake.

Date of experience: August 5, 2015
India
1 review
2 helpful votes
Follow jp j.
Unfollow jp j.
Share Review
Report Review

Worst Service ever
August 5, 2015

Really this is worst ever... bad quality products, bad service.
Dont purchase using this site..

Date of experience: August 5, 2015
India
1 review
1 helpful vote
Follow Montu P.
Unfollow Montu P.
Share Review
Report Review

BAd experience
August 4, 2015

This site is not like other site like amazon, flipkart, snapdeal and all.
This is totally fraud site lots of user not satisfied with this site.
I would like to inform you that this site members and all not giving answer properly. They like to give argues in each and every part.
Do not waste your time...
Your Lovingly
Friend

Date of experience: August 4, 2015
North Dakota
1 review
1 helpful vote
Follow pooja N.
Unfollow pooja N.
Share Review
Report Review

I added 1000 rs in paytm wallet, money are debited but not added in paytm wallet. I complaint against this to *******@paytm.com and *******@paytm.com but still I didnt get money. And no any response from them.

Date of experience: August 3, 2015
India
1 review
1 helpful vote
Follow HARISH S.
Unfollow HARISH S.
Share Review
Report Review

Don't buy from paytm as these guys not responding and from last 20 days I am trying to connect and follow for cash back and they are not answering or replying for same.

******* rupees still with them which is cash back amount.

Date of experience: August 3, 2015
India
1 review
1 helpful vote
Follow Akki A.
Unfollow Akki A.
Share Review
Report Review

“Poor Service”
August 3, 2015

Do not use PAYTM it sucks... steal your money not provide you any service...

Date of experience: August 3, 2015