PayPalReviews 2,131

WORST COMPANY EVER! And the sad part is, you won't even see it coming. After nearly a decade with them and ZERO complaints or disputes in my account from customers, they claimed that I was a "security risk" and closed my account without any notice or explanation. On top of it, they froze my money for 6 MONTHS! When I asked what I had done, they said it was "proprietary information" and refused to even give me a reason. Imagine THAT! No bank on this side of the globe would ever have the audacity (or legal right) to freeze funds (AKA hold and use a customer's money to collect interest for their own profitable gain) for that long and without a valid reason! The very idea is prosperous and yet they do it day after day. They masquerade as a sort of bank and "merchant" but they are NOT a bank or merchant and do not have to adhere to the rules and regulations that banks and merchants do... rules and regulations that were set up to protect US the consumers. Think about THAT.

And the very best part is, when they finally do shut you down on that day you won't see coming, your entire financial future (and often times, the future of your online business) will be placed in the hands of some pimpled face, heartless support jerk who is straight out of high school and reading off some scripted paper. That's the courtesy Paypal gives you after a decade of your business.

So yeah, use them if you're desperate and stupid, and probably for a while, everything will be fine but just like that when you least expect it (and probably have the most amount of money in your account) they will shut you down without a warning or even the courtesy of giving you a damn reason. Do yourself a favor and FIND AN ALTERNATIVE!

Where do I start?

The unexplained limited accounts?

My frozen money that they have?

The disgusting call service, including getting hung up on and saying to me that PayPal don't want me and never will?

The stories I've read when I have turned into a disgruntled customer?
'paypal sucks.com' and 'screw paypal.com' (regular people losing thousands and thousands of dollars for no reason)

I have been a customer for years, no problems. Changed my account details (address) and day later limited account, I rang them, got disgusting service, 10 minutes later account frozen, lost over a thousand dollars.

Tried to start a LEGIT eBay store, selling random items from kids toys to lights to common household items. I sell 3 things, receive payment for 2 and 1 got limited. My customer asks why I'm late to send item, I say accounts been frozen, money hasn't come in. I send item anyway, thinking it wr be ok. Talk to PayPal, frozen account, money didn't come in, money went back to customer with my items sent. I don't care about sending my items, the point I'm making is that PayPal couldn't care less that your trying to run a business where your trying to make your customers happy. They just get involved, take your money and be $#*!s on the phone.

Absolutely disgusting.

If they don't improve, more of the general public will soon be ripped off by them and then soon enough people will find an alternative and see you later payFraud.

I use paypal very frequently for a variety of purchases, money transfers, etc. I use it to pay if it is an option (which is my preference). There are organizations that I transfer money to on a regular basis and paypal makes this very easy. Have not ever had a problem with it. I feel comfortable knowing my transaction is secure and don't have to worry about my information being sold or stolen. I like it and will continue to use it.

I have used this site for several years both to buy and sell merchandise. I have bought items from other websites and from e-bay quite successfully. They have worked well when something did not go right with the sale. I also have directed events that required registration online and used Paypal so people could use their credit cards. It has been great! We have even had sponsors contribute through Paypal. I have also sold merchandise and people have paid with this site. I highly recommend it.

I have sold a few widgets on eBay. Granted most of my business was on the river, still made a few sales on eBay. I have a history of almost 100 positive fb. I sold a few items this month, and PayPal is holding my funds for no reason. Oh well, of course they replied to my email listing a bunch of reasons none of which applied to me. One of the items sold, is received by the buyer, who gave me a 5-star positive fb, saying that my packaging was amazing & put it in all caps. Still PayPal is sitting on my money and won't release it.

BEWARE - your money is at risk. Besides, PayPal is not covered by FDIC/FSLIC insurance like the banks do, so if they go belly up, your money is gone. If this ever happens though, I'm throwing a party.

PayPal's dispute resolution is awesome and quick! They really seemed interested in doing the right thing by us. Our complaint was resolved in our favor in less than two weeks.

I've used them a lot and never had a problem. From now on I will always use PayPal for payment when this is an option. If you feel that you have been ripped off they will very carefully review your complaint, and keep you informed every step along the process so you know they have not forgotten about you.

Thank you PayPal for making us feel like valued customers.

This is normally a good service if you don't do anything out of the ordinary for transactions. I have never had a problem until their recent "hold" policy change. I have never had a dispute as a seller but for some reason an Ebay payment has been in "pending" status since August. According to the website they should only hold for 21 days but this has been months. No reason is stated and no disputes are pending? The bad thing is the "contact us" page does not work and I can not even find out why my money is on hold. I guess I will have to close the account to get my money.