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PayPal

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
625
value
568
shipping
244
returns
284
quality
533

We monitor reviews for authenticity

California
5 reviews
7 helpful votes
Follow Kimberly D.
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Paypal is a site I have used often for several years. The BEST thing about Paypal is that it protects its buyers. I just had an issue with Facebook charging my account for advertising that I did not do. My guess is some old ad from months and months ago was still somehow active but I did not know about it. Within a couple of days of alerting Paypal of the issue, it was resolved.
As a seller using Paypal sometimes it takes too long for money to get transferred to my bank account and that is frustrating when someone is waiting for confirmation of purchase. The other issue is the fees that Paypal charges. Some buyers don't believe there are fees and are objective to paying them. I wish the fees would be charged up front to the buyer rather than passed down to the seller, after all PayPal is for their convenience. I just opened a business account so I do like that we will now be able to take credit cards or offer buyers the buy now pay later option.
Overall, Paypal is a safe website to use. They take care of their buyers, which is a big reason why I have continued to use them and why people are comfortable using them for large purchases or out of state purchases.

Date of experience: March 11, 2014
Norway
7 reviews
8 helpful votes
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This is ok
March 11, 2014

This is ok. And great for fast payment. But one time the money used to long of a time to get back to my account. Both my bank and Paypal could not tell me where my money was and when I would get it back. It took 4 days before I got my money.

Date of experience: March 11, 2014
Utah
7 reviews
23 helpful votes
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Amazing!?
March 1, 2014

Amazing!? I get a $700 dollar payment from one of my clients and my account is limited? What gives? The morons at Paypal limited my account permanently for one payment and they never want to do business with me again. I can't fathom the thought of these big businesses relying on Paypal for all their transactions, it's just absurd.

Only way is to open a new one, but apparently you need to have some info in order to get back on without them noticing: http://auctionessistance.com/paypal-limitations-reasons/

One point is this: don't rely on Paypal for all your transactions. Read all these reviews and search horror stories and you will see what I mean.

Date of experience: February 28, 2014
GB
3 reviews
17 helpful votes
Follow Ben P.
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My experience of PayPal is excellent from the efficient and knowledgable staff who are genuine and not false with scripts to read from like some telephone reps. They protect the customer in disputes where the seller has operated in certain unacceptable ways which do not adhere to trading standards. PayPal can control these situations by holding the customers money under the appropriate conditions and can enforce a full refund from the seller within a time scale if the seller has failed to meet selling requirements.

Date of experience: February 24, 2014
Arizona
2 reviews
5 helpful votes
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I used to maintain a small balance in my account, but no longer. When I went to use it recently, I found that it had been frozen by Paypal management. Upon inquiry, it turns out my adult son was involved in a billing dispute with someone or other. Since we share the same initials and address, they froze MY account as well as his. When this was explained to a Paypal agent, it was no interest... my account would remain frozen until my son resolved his dispute. Unethical, piratical and arbitrary. Paypal is managed by swine, IMO.

Date of experience: February 11, 2014
South Carolina
3 reviews
6 helpful votes
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An unexpected experience
February 11, 2014

An unexpected experience. I made a purchase on ebay and used paypal to make the payment. After a month of not receiving the item I contacted Ebay, then Paypal. Paypal refunded my money and advised they were sorry for the bad transaction between me and the seller and they would pursue him to get their money back. The process was simple. They asked that I write an email to the seller asking about the product I purchased and if there was not a satisfactory response I would be refunded. The seller never responded. Paypal earned my trust and I would recommend the service to others.

Date of experience: February 11, 2014
Florida
6 reviews
11 helpful votes
Follow Dion M.
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Paypal is what I use for whatever payments I'm doing (or accepting) on the internet. They are supported in League (which I play a ton), and I accept payments when selling from my records-collection on Discogs.com - I warmly suggest this site to anyone who wants to buy/sell on the internet - it's perfectly safe! :)

Date of experience: January 28, 2014
Washington
3 reviews
1 helpful vote
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OK for the most part
January 27, 2014

OK for the most part. I've been using them for over 5 years for auctions on eBay with no issue.

Date of experience: January 26, 2014
New Jersey
7 reviews
14 helpful votes
Follow Sandra M.
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The call center staff was rude both times we called. We've had our account frozen for buying on ebay. It's too much hassle, they still have our funds. Stick with Amazon for a much better experience.

Date of experience: January 25, 2014
TT
4 reviews
4 helpful votes
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PayPal is awesome
January 10, 2014

PayPal is awesome. Got my money back from horrid sammydress via their conflict resolution centre in a very short time frame. It's a wonderful service especially when dealing with unscrupulous people. Thanks a million PayPal!

Date of experience: January 9, 2014
Ohio
10 reviews
14 helpful votes
Follow Ashley F.
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I don't rely on this site fully for online transactions but I use it a lot for neopets.com and any random sites I come across that use it. I've never had a problem and have used them for years... approximately 7-8 if I were to venture a guess.

Date of experience: January 7, 2014
RU
3 reviews
1 helpful vote
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I have done a lot of things with PayPal before they came to Russia. For now I'm disappointed with this website as I have lost possibility to work with it. For me after they registered in Russia officially it's useless.

Date of experience: December 26, 2013
GB
3 reviews
13 helpful votes
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paypal.com Good to use them for online purchase only and having been a long time sincere user of this site for several years due to the many who have bought from me an use them, the thing that is annoying here is there is only buyer protection but none for the top rated seller) they should change there policy for certain trusted members like myself or at least give some buissnes sellers some seller protection who have lost out to undesirable buyers.

Date of experience: December 19, 2013
Australia
1 review
1 helpful vote
Follow Michael H.
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First they decided put me through a "random security check" which was fine, I only had to change my password, email and security questions. But the real stinger was the fact they had removed ALL of my cards linked to the account.
This means I then had too relink all my cards before I could make ANY purchases online.
This process took more than 3 weeks to finish, as paypal neglected to take the money out of the accounts so i could reenter the codes to link them back to the account.
Literal trash.

Date of experience: December 12, 2013
Arizona
24 reviews
20 helpful votes
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Absolutely awful...
December 4, 2013

Absolutely awful... PURE CRAP! Buyer and Seller Beware! You are much better going with a site like payza or one of the other processors

Date of experience: December 4, 2013
Texas
4 reviews
8 helpful votes
Follow Dan A.
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Bad!
December 4, 2013

Bad! They froze my account and have my balance because I bought a shower curtain on ebay. Do not trust Paypal

Date of experience: December 4, 2013
Romania
18 reviews
68 helpful votes
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Some of the worst Customer Support services out there. They never protect the seller, and the seller is the one paying the taxes to them.

Date of experience: December 3, 2013
Washington
4 reviews
2 helpful votes
Follow enest S.
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A friend that does services had her acount licked until further investigation by paypal. Someone cancelled the credit card transaction after services were rendered and it may be her word against his. Having a business license is helpful but she does erotic services from her homes. You can't get a license for being a sugar -baby.

Date of experience: November 24, 2013
California
4 reviews
8 helpful votes
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Fantastic customer service. They have always been wonderful to deal with.

Date of experience: November 15, 2013
Virginia
2 reviews
5 helpful votes
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2nd time in month account locked poor custmer servoce. An all they got to say is waite 72 houers after being on phone a houer. Got to talk to a computer for 5 min just to talk to a real persen. Meanwile all I can tell ppl is I can't pay them even thow I have the $ had account for years no problem an now my account has issues

Date of experience: November 8, 2013