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The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.
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Paypal is a site I have used often for several years. The BEST thing about Paypal is that it protects its buyers. I just had an issue with Facebook charging my account for advertising that I did not do. My guess is some old ad from months and months ago was still somehow active but I did not know about it. Within a couple of days of alerting Paypal of the issue, it was resolved.
As a seller using Paypal sometimes it takes too long for money to get transferred to my bank account and that is frustrating when someone is waiting for confirmation of purchase. The other issue is the fees that Paypal charges. Some buyers don't believe there are fees and are objective to paying them. I wish the fees would be charged up front to the buyer rather than passed down to the seller, after all PayPal is for their convenience. I just opened a business account so I do like that we will now be able to take credit cards or offer buyers the buy now pay later option.
Overall, Paypal is a safe website to use. They take care of their buyers, which is a big reason why I have continued to use them and why people are comfortable using them for large purchases or out of state purchases.
This is ok. And great for fast payment. But one time the money used to long of a time to get back to my account. Both my bank and Paypal could not tell me where my money was and when I would get it back. It took 4 days before I got my money.
Amazing!? I get a $700 dollar payment from one of my clients and my account is limited? What gives? The morons at Paypal limited my account permanently for one payment and they never want to do business with me again. I can't fathom the thought of these big businesses relying on Paypal for all their transactions, it's just absurd.
Only way is to open a new one, but apparently you need to have some info in order to get back on without them noticing: http://auctionessistance.com/paypal-limitations-reasons/
One point is this: don't rely on Paypal for all your transactions. Read all these reviews and search horror stories and you will see what I mean.
My experience of PayPal is excellent from the efficient and knowledgable staff who are genuine and not false with scripts to read from like some telephone reps. They protect the customer in disputes where the seller has operated in certain unacceptable ways which do not adhere to trading standards. PayPal can control these situations by holding the customers money under the appropriate conditions and can enforce a full refund from the seller within a time scale if the seller has failed to meet selling requirements.
I used to maintain a small balance in my account, but no longer. When I went to use it recently, I found that it had been frozen by Paypal management. Upon inquiry, it turns out my adult son was involved in a billing dispute with someone or other. Since we share the same initials and address, they froze MY account as well as his. When this was explained to a Paypal agent, it was no interest... my account would remain frozen until my son resolved his dispute. Unethical, piratical and arbitrary. Paypal is managed by swine, IMO.
An unexpected experience. I made a purchase on ebay and used paypal to make the payment. After a month of not receiving the item I contacted Ebay, then Paypal. Paypal refunded my money and advised they were sorry for the bad transaction between me and the seller and they would pursue him to get their money back. The process was simple. They asked that I write an email to the seller asking about the product I purchased and if there was not a satisfactory response I would be refunded. The seller never responded. Paypal earned my trust and I would recommend the service to others.
Paypal is what I use for whatever payments I'm doing (or accepting) on the internet. They are supported in League (which I play a ton), and I accept payments when selling from my records-collection on Discogs.com - I warmly suggest this site to anyone who wants to buy/sell on the internet - it's perfectly safe! :)
OK for the most part. I've been using them for over 5 years for auctions on eBay with no issue.
The call center staff was rude both times we called. We've had our account frozen for buying on ebay. It's too much hassle, they still have our funds. Stick with Amazon for a much better experience.
PayPal is awesome. Got my money back from horrid sammydress via their conflict resolution centre in a very short time frame. It's a wonderful service especially when dealing with unscrupulous people. Thanks a million PayPal!
I don't rely on this site fully for online transactions but I use it a lot for neopets.com and any random sites I come across that use it. I've never had a problem and have used them for years... approximately 7-8 if I were to venture a guess.
I have done a lot of things with PayPal before they came to Russia. For now I'm disappointed with this website as I have lost possibility to work with it. For me after they registered in Russia officially it's useless.
paypal.com Good to use them for online purchase only and having been a long time sincere user of this site for several years due to the many who have bought from me an use them, the thing that is annoying here is there is only buyer protection but none for the top rated seller) they should change there policy for certain trusted members like myself or at least give some buissnes sellers some seller protection who have lost out to undesirable buyers.
First they decided put me through a "random security check" which was fine, I only had to change my password, email and security questions. But the real stinger was the fact they had removed ALL of my cards linked to the account.
This means I then had too relink all my cards before I could make ANY purchases online.
This process took more than 3 weeks to finish, as paypal neglected to take the money out of the accounts so i could reenter the codes to link them back to the account.
Literal trash.
Absolutely awful... PURE CRAP! Buyer and Seller Beware! You are much better going with a site like payza or one of the other processors
Some of the worst Customer Support services out there. They never protect the seller, and the seller is the one paying the taxes to them.
A friend that does services had her acount licked until further investigation by paypal. Someone cancelled the credit card transaction after services were rendered and it may be her word against his. Having a business license is helpful but she does erotic services from her homes. You can't get a license for being a sugar -baby.
Fantastic customer service. They have always been wonderful to deal with.
2nd time in month account locked poor custmer servoce. An all they got to say is waite 72 houers after being on phone a houer. Got to talk to a computer for 5 min just to talk to a real persen. Meanwile all I can tell ppl is I can't pay them even thow I have the $ had account for years no problem an now my account has issues
Answer: I would not recommend PayPal to anyone for anything they're a joke of a business
Answer: Paypal will NOT be on your side if the item is not as described. I bought an item that was totally wrong, advertised as "handmade, hand quilted, made of brushed Kona cotton", picture was beautiful with wonderful quilting and vibrant colors and I was buying from a company from Texas. I received an item from Texas, not handmade, not hand quilted, not vibrant colors, not brushed cotton and it was just a picture printed on cheap polyester/nylon fabric. Hideous. I paid $99.90. Company first offered to refund $30, nope, still way too expensive for a cheap quilt that I wouldn't even use for my pets. Then said if I return the "quilt" to China at my expense they would refund the money. Cost to return? $70. Paypal agreed with this company, denied my claim and I'm sitting here with something I would feel cheated if I paid $10. Paypal is not the company it once was. Use your credit card as that company will have your back. Looking to see what a better option is than Paypal. 20 year customer and I'm done. I do not think anyone actually reads our messages to Paypal.
Answer: They have become a money laundry scamming allowing company. Stay away at any cost.
Answer: USPS delievered it to the wrong address my pacakge was supposed to be delievered too 35710 Bay Morgan Ln, Fallbrook, CA 92028 when USPS delivered it to an address simillar to this one 12354 Alcatal Street (do not know the exact address since they did not email me, but you can call USPS and ask, and that is how I found out) Fallbrook, CA 92028, right city and zip code, far away address.
Answer: I'm thinking someone has to work there, if you send messages you will get a canned reply, I get the same response from 10 messages, basically "suck it up buttercup, you have just been played" but if you try to actually talk to a person good luck.
Answer: They dont. They wait for you to forget it. You get money back if you fill in a form after 180 days.
Answer: Do never send money to PayPal. That money is lost. This company has become a Giants money laundry company.
Answer: No there is not. PayPal protects scammers. Be sure to never use them.
Answer: It doesn't matter if you report them or not PayPal won't do nothing about it they continued to let the scammers operate on their site and do not protect consumers
Answer: SOMETHING NEEDS TO BE DONE WITH THAT LOT, THEY CLAIM TO REFUND AMOUNTS PAID FOR ITEMS THAT DO NOT ARRIVE THATS "BS" I HAVE HAD 3 SUCH CLAIMS FROM 14 TRANSACTIONS AND HAVE NEVER GOT A REFUND DESPITE THEIR CLAIMS, THEY ARE CROOKS, FULL STOP, KEEP WELL CLEAR OF THEM.
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