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PayPal

1.3

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PayPal Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its customer service and support. Many reviews highlight frustrations with delayed transactions, ineffective resolution of disputes, and a lack of proactive communication. Customers frequently report feeling unsupported in cases of fraud or issues with received goods. However, some positive sentiments emerge, particularly regarding the perceived reliability of PayPal as a payment method for certain transactions, which customers associate with enhanced buyer protection. Despite this, the overwhelming trend indicates a critical need for improvement in customer service responsiveness and dispute resolution processes.

This summary is generated by AI, based on text from customer reviews

service
625
value
568
shipping
244
returns
284
quality
533

We monitor reviews for authenticity

Texas
6 reviews
17 helpful votes
Follow Sylivia M.
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Don't like them one bit
November 18, 2014

Don't like them one bit. They froze my account without warning or reason. Then my money is gone and the supervisor laughs. Never again would I trust Paypal.

Date of experience: November 17, 2014
Canada
4 reviews
34 helpful votes
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Don't use PayPal if you order items online, in case you need to get a refund later for a scam company. Use your credit card and then you'll have no issues with resolutions, disputes, and getting a quick and proper FULL refund. I used PayPal to pay for items from RoseWholesale (which is a scam I've learned now) and went through them since I wasn't getting anywhere with RoseWholesale, so made a complaint and the time it takes is exasperating, also waiting for the vendor to respond with their lame response that they're not going to refund me. With PayPal, there's a short time limit before your dispute EXPIRES, and once that happens you have NO recourse and cannot re-open the dispute. I'd gone away for a few weeks only to return and find out my so-called dispute expired yesterday. Now I'm screwed. Next time, I will pay only with my credit card company who always comes through without issues, and refund within 1-2 days. Done. PayPal however is beyond lame.

Date of experience: November 15, 2014
Missouri
3 reviews
6 helpful votes
Follow David H.
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Terrible
November 5, 2014

Terrible. Another frozen account here, money gone and no help from Paypal! Stay away from them or risk losing your money. Paypal should be shut down already for how many people they've done this too.

Date of experience: November 5, 2014
GB
2 reviews
25 helpful votes
Follow Joe B.
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Paypal enables internet scammers. That's my assessment. Their so called "buyer protection" has too many small print the biggest one being exclusion for any digital purchase! Any digital content bought using paypal u can not dispute.

Also when you do have an issue there is little support from paypal. Unlike a credit card company thier business seems to favour more the sellers than the buyers. Please beware before using paypal again.

Date of experience: October 23, 2014
California
9 reviews
6 helpful votes
Follow Jessie M.
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PayPal is a scam I liked PayPal when PayPal first started out but just like most business when they get too big they stop caring about their customers.

PayPal is for scammers like them a person can request money saying they didn't get their items even if you show proof of emails where a customer said they loved their item and proof the item was shipped PayPal will still give the money back to the customer and they get to keep their item and money.

Date of experience: October 20, 2014
Bangladesh
3 reviews
3 helpful votes
Follow Tyrone H.
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I use paypal for ebay to buy and to sell. I haven't had any problems with using paypal as payment because it protects me in that i won't get scammed out of money or something.

Date of experience: October 16, 2014
Illinois
4 reviews
10 helpful votes
Follow Robert W.
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As a small business owner, I don't have many choices when it comes to payment processing, but paypal makes everything pretty simple. The working capital loans feature is really nice and straightforward. Wish they were a little better about chargebacks though.

Date of experience: October 11, 2014
New Hampshire
11 reviews
62 helpful votes
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A sometimes necessary evil, but BEWARE.

Buy something on Ebay and you're stuck using paypal.

But a tenant, Perrin Tellock, of Antioch New England, studying for a Doctorate of Psycology paid me $1300 by paypal, as deposit and first month's rent, with a signed lease. Then later apparently found something better and notified paypal and accused me of wrongly taking money out of his account. Paypal seized the money and refused to return it even though I submitted plenty of proof that Tellock's claims were essentially fraud Paypal sided with him. Paypal does not look at proof even when properly submitted.

Short story: Paypal may be necessary when buying or selling on Ebay but do not expect them to look at proof if someone tries to scam you, who has paid you.

Date of experience: September 29, 2014
Arizona
4 reviews
53 helpful votes
Follow Makenna S.
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I use PayPal since my parents use them. I think it's a convenient way and safe way especially when purchasing online. Everyone should have their own PayPal account.

Date of experience: September 25, 2014
Canada
4 reviews
9 helpful votes
Follow Robb R.
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After no major issues with them in the 11 years since I was a client, two bad experiences occured that make me wonder what the company is up to.

1) Rather than the typical means of paying by having to login to PayPal (PP) and confirm it, a new and unannounced feature occured through fiverr.com that led to a hassle and me losing a few bucks... after a few emails with customer service, PP reimbursed me $25 of a $35 NSF fee. It's part of the review I left for Fiverr: http://www.sitejabber.com/reviews/www.fiverr.com#115

2) One of the main reasons for using PP is to not share one's personal information with a business. Yet in placing an order with personalcreations.com (part of ProFlowers.com), my PP billing address was transferred to them. I was able to edit the info to a fake address before submitting the order, but it was not an address in the USA and that led to a hassle about the order and me later cancelling it. Why does PP make my billing info available to a business? That story can be read here in my review of the online business: http://www.sitejabber.com/reviews/www.personalcreations.com#7

Date of experience: September 21, 2014
Germany
1 review
2 helpful votes
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Its a big news that Paypal doing fraud business and earn daily millions in illegal ways
PayPal also protect to Fraud

Date of experience: August 28, 2014
Virginia
1 review
0 helpful votes
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Pretty good e-commerce site, but I really think users should be allowed to re-open their previously closed accounts, especially if their closed account already has their bank account or debit/credit card information added to it.

Date of experience: August 14, 2014
Singapore
6 reviews
14 helpful votes
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Popular payment processor, used by many merchants. Thus, it's very convenient to make transactions with Paypal although fees are little high.
Unfortunately, it has restrictions in some countries.

The thing I dislike them the most is the security. Once they selected by the security team and forced me to change my Paypal password just because I logged in through many different IP addresses otherwise I permanently lost access to the account. They told me that this is to prevent fraud.
However, it's very inconvenient because I can only change to the strong and never used before password. Usually strong passwords indeed prevent hacks, but also prevent the user from logging in too because it's difficult to remember.
I know that I may save the password to somewhere else so I can copy and paste whenever I login, but that's also very inconvenient and dangerous because if I lost or someone saw it, then again unauthorised access will happen.

Date of experience: August 14, 2014
California
6 reviews
6 helpful votes
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Local shops are starting to use this service. Makes forgetting your wallet a thing of the past. Great addition to the services already offered. Use it regularly.

Date of experience: August 12, 2014
California
7 reviews
20 helpful votes
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I have been using paypal for as long as i could remember. But when i tried to contact their support by phone, i was really upset. I was put on hold for a long time and then the person who answered the call sounded like he did not know what he was talking about. I ended up being even more confused. I just wish there was a better alternative.

Date of experience: August 10, 2014
GB
2 reviews
2 helpful votes
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I use paypal for paying for stuff or sending or accepting money. It's the easiest way to pay for eBay purchases. I like it and will continue to use it.
Only one thing that bother me, that is PayPal has own currency exchange courses and they are not so good as in your bank. So it's more useful to change your Paypal settings if you purchase something form Europe or other countries.

For example if u use USD card and are going to purchase in another currency. Either PayPal or your bank can do it. So, you need to change your settings to save money, cause your bank currency exchange is better the PayPal's course.
Just go to your settings, - click "conversion options" and choose "Bill me in the currency listed in the seller's invoice".

Date of experience: August 6, 2014
Pennsylvania
2 reviews
2 helpful votes
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Today after 30 plus months of generating income for Pay-Pal they froze my account for an alleged debt of $176.00 from 6 years ago THEY FEEL MAY BE TIED TO MY ACCOUNT. I contacted Pay-Pal to find out the details and spoke with a woman named Jessica in their dispute department. She could not provide any details as to what the debt was and why it was not dealt with 6 years ago. Only could tell me that it may be tied to my account and in the meantime they would freeze activity on my account. The funds in my account far surpass their claims of $176.00 however they will nor release funds until such time they have reviewed this. The account could have several thousand dollars and they will not release any of the money due to the $176.00 so called debt after 6years they cannot prove. I have generated sales in excess of $100,000.00 over the last two and a half years for them which they have received revenue. I have purchased another $40,000.00 in purchases which they have received the revenue. Now you are going to dispute a so called debt you cannot prove for $176.00 6 years later. PAY-PAL really needs to wake up as I will not take this sitting down. WBJ

Date of experience: August 5, 2014
Illinois
5 reviews
22 helpful votes
Follow Rhonda H.
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I have used paypal about 4 times in 4 years. Mostly to pay for things I bought on ebay. The reason, ebay only lets you pay with paypal. The last thing I paid for never showed up. I complained to paypal and what ended up happening was "My" account getting restricted. Apprently the ebay seller who had a good rating was in some fraud or something and because I sent a payment to him for an item I never received, they limited my account until I sent all types of proof. SS, DL, Utility bill. Finally after 45 days the made it normal again. I think I am done using paypal and buying off ebay.

Date of experience: August 1, 2014
Maine
3 reviews
6 helpful votes
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I purchased an electronic device from tinydeal.com and paid via paypal for my payment security. But the parcel did not deliver me and paypal confirmed the payment to seller even i informed them and warned them. Be aware of Paypal.com services, it is not for buyers, they serve only seller with commissions."

Date of experience: July 30, 2014
Illinois
3 reviews
18 helpful votes
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Overall an awful company to deal with. They are not on your side, they are on the side of the money. Whenever they will loose a substantial amount of profit, they will make it so they don't and push that loss onto the seller or buyer regardless of the facts. I have been scammed so many times via Paypal without care on there part, i stopped using them forever. Credit cards are always more secure then any service like paypal.

Date of experience: July 23, 2014