PayPalReviews 2,131

Scammed out of a $1500 printer, then burned alive by Paypal who returned payment to scammer:
Purchaser paid for item with Paypal account, picked up item and signed Bill of Sale. Four months later, complained to bank that transaction was not recognized. Paypal asked for tranaction details, in particular shipping receipts. As I did not ship product, I was deemed "guilty" and Paypal refunded money.
Paypal claim that because the scammer complained directly to their bank, they cannot not force the bank to refund funds. The supposed "seller Protection" is a total sham and would not compensate me for their error in ignoring the proof that the customer had picked up the goods. Be very wary. Use extreme caution and be ready to loose product and funds with Paypal. My suggestion- find an alternative to Paypal.
Their suggestion to me: go to local "authorities" to get my money back, but without the bank name, address and account number (because that's confidential) -nothing can be done. What rubbish!

We ordered a product key for 64-bit software on Bonanza. Unfortunately, the key we received was not working with the 64-bit software. When we complained to Bonanza we were advised the merchant was removed from their marketplace. So we requested a refund for a "product not as described" from PayPal. The claim was denied since "the product was delivered". Escalating the claim with additional explanation emphasizing the fact the delivered product was not what we ordered was denied. And our appeal was denied as well. This is the most ridiculous customer (dis)service experience I ever came across from any service provider!

Absolutely horrible customer service and no seller protection. I will be cancelling my account and never using again as soon my horrible situation is over. I sold an expensive item through eBay and an international hacker bought it through a buyer's legitimate account. Now I am out not only the item, but I had to refund the original buyer the cost of the item because the purchase was unauthorized. This is a PayPal issue because eBay claims it cannot assist me since the claim was through PayPal. After around five hours of talking on the phone to representatives, I have been told that there is nothing that can be done, and my money was automatically withdrawn to give to the buyer. Thanks so much for all of your seller protections, you did an absolutely horrible job and I will never use PayPal again. I highly recommend others to look towards other online financial options that actually protect their customers and work for them.

Over the past 3 months, I have ordered products from companies and used PayPal a method of payment. The items were always shipped to my current/new address. Last week I ordered several items from Groupon, and the items were shipped to an address that I no longer live at. I went to the address and the people there communicated that they do not have the products, and the post office stated that they were delivered. I contacted both Groupon and PayPal, and PayPal refuses to credit my account the money for the lost/stolen items. PayPal's customer service is outsourced to another country, and the people that I engaged with are a negative reflection on PayPal Brand. They are very argumentative and no not understand what the issue is after I explained it numerous times; I do not have the product, I have not lived at that address in the past 11 months, and I should not have to pay for products that were stolen/lost. I asked PayPal to close the account and they refuse to stating that I have to pay the balance due first. Really? Do nott use PayPal, if you have lost or stolen items that will assume that you are lying regardless of what you tell them. It appears that they are robots reading from a strip with no emotional intelligence. Visa, MC, and Walmart would have credited your account for the lost/stolen items.

This company is the biggest corporate scam I've ever seen in my life. I been with paypal since 2007 and my company processed over 250 thousand and recently they started holding our money on every single transaction. They ask for information for so called security purposes, we provide that information and they will still hold your money. Keep in mind paypal is not an actual financial institution but they can hold millions of dollars of people's money without an clear explanation.

This is the WORST company I have ever dealt with. They will make up ridiculous reasons to hold your money for days. Their customer service department is ridiculous and reads from a script. They do not help in any way. The agents I have spoken to because I had the same exact problem three times, barely spoke English. They did not help in any way. They want you to get frustrated and hopefully never withdraw the money. They are ridiculous. This is the ONLY site that I have ever answered their "security" questions incorrectly. Apparently, PayPal knows us better than we know ourselves. Even if you can prove their questions are bull$#*!, they refuse to help you. Every time I tried to get my money, I had to wait another 48 hours. There is no way in hell that I will EVER use PayPal again and i will tell everyone and anyone what crooks they are and how their agents are rude and not helpful at all. Its ridiculous. And don't even bother trying to use the chat option. It's even worse than calling. All scripts, no real answers. They give you an answer to a question that you didn't ask. And when you tell them that and ask for an answer, they still give you a scripted response that doesn't help. And every time I asked to speak to a supervisor or someone who isn't reading from a script, I was conveniently disconnected or told no one was available. This business is horrible. Shame on you crooks.

Vickie
2 reviews
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A minute ago
I bought on a online site and PayPal was in on the scam was,
I bought on a online site, the items where not what I ordered, I contacted the seller who did not want to give me a refund or pay for return shipping. PayPay stated I have to send it back on my own, I did they said it was the wrong address, so they ruled in the sellers favor. I did not get the package back. So I'm out the shipping from the seller, the return shipping, the cost of the items and the items. This is a scam on the part of PayPal. I contacted them again and they said sorry can't help you. I feel like I have been raped, beaten and left to suffer alone. I will never use PayPal for online shopping again. If a site will only sell you something if you pay with PayPal, be very afraid. This is a scam and a rip off, and PayPal is in on it.

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I found due to needing to call PP about something that my telephone number is linked to a paypal account - I do not have a paypal account.

Over the course of three weeks - obsessive - I have telephoned them to get the account removed from my telephone number; I found it disturbing after all what other details are linked to my number, bank, name, address...

Not one I have called have helped, I have had dubious excuses thrown at myself as to why, but no unlinking.

1... I have paid for something online and the online merchant has used paypal behind my back - as I rebutt when you purchase something there are clearly at least two ways to pay, paypal or a proper online card merchant, and besides surly a paypal payment would show on my bank statement - to which the phone is slammed down by them.

2... That I should contact my telephone company to have them do something about my telephone number being linked to a paypal account - rebuttal why does everyone else have to run around for paypal changing their records? - phone slammed down by them.

3... I have called paypal before.

I could go on and on with the scams and fastones they have pulled, but suffice it to say that this is a company that the employees think they can do what they want.

BTW also can not make a complaint, unless you are a member aka have agreed to their conditions and rules - WTF!

Also keeping one in a telephone queue for as long as they do is rude.

After trying different option to process my credit card sales, I came to the conclusion that PayPal has no rights and no reason to ask such privileged information. (as listed above)
If PayPal get hacked there could be some serious consequences on my business. Any scammer would be able to get large business loans because they would have absolutely all the information needed. PayPal was hired to process credit card payments and make sure it get in my bank account. I don't plan to give them any information other than my business number and my bank account number.

I since used both Square and Stripe to replace PayPal. They have work fine for me so far. There is many PayPal alternatives out there, so why give all this very sensitive information, take chances that one day they will be hacked (just a matter of time right?) and have to deal with all the risks and troubles this could cause. It's actually a little suspicious from their part. I have absolutely no regrets and don't miss Paypal what so ever.

So i bought a game account from this seller from fortnitegenration.com and the seller immediately after sending the epic info changed the login and reset the password so i open a case with paypal as "not received"... i pointed out to them that the mail was incorrect and that i never received it but guess what paypal favours this scammer and in the end i lost both the money and the game account... im fuc*in done with paypal... i lost 150 usd... buyer protection? All B. S... thrash logic, reasoning... that seller prolly has 100s of dispute against him but you dont care or consider right cause you got zero fuc*** sense... you wrote "This decision was made because our records show that the item or service associated with this transaction was delivered to you" the actual fuc** so anyone can send random words on mail to proof as payment... yall didnt even bother to investigate or check the ip address of the mail that was access and no wonder ebay pull out from this shi*** company... fuc* you paypal

Do not deal with these people because they will treat you like a criminal if you are seller on ebay. Sold an item with no returns to a merchant who decided he didn't like it he went to ebay to return and ebay closed the case and he went to paypal fabricated a story about the item and they made me give him his money back even though I could prove everything he said was a lie. He open the item as apart and he did 3 deep scratch and i send them the whole information with the pictures I have never been through a more frustrating experience in my life.and this is not the end after return and refund the buyer and they charge me fee twice first when i sell and the second when they refund the buyer, but before that couple days i took screenshot to my paypal account showing the activity and the balance then after refund the buyer i took another screenshot and i call the " professionals " on paypal they don't know where is the different and after transferred me from one to another they found the different and right a way the refund me the fee. It's not about the fee how many seller they cut from them twice and almost no one paying attention! They are stilling money from the buyer and the seller (((( be a ware keep far if you have another option)) and everything like they said when you call PayPal is recorded?

People think that to buy in ebay is safe due to the feedbacks, and all the fortune of ebay is based on this
But this is false, for these reasons:
1
The feedback are anonimized, you can't see the nick of the ebayer who released a feedback and is impossible to contact it in order to ask for clarification
2
The feedback is too short, just 80 characters, so impossible to describe whats happened
3
Ebay remove the negative feedback of the sellers with a good business, at the request of the seller
4 often the unhappy buyers, do not release a negative feedback, because they are afraid of receiving a negative feedback from the seller, for this reason, seller wait until the buyer release a good feedback, and only then he release a good feedback for the buyer

DO NOT TRUST EBAY, AND DO NUT BUY NOTHING ON EBAY, AS ALL THE PRICES ARE CHARGED OF 14% (10% EBAY FEE PLUS 4% PAYPAL FEE)

EACH PROFESSIONAL SELLER OWN A PROPRIETARY WEB PAGE AND THE PRIVATE EBAYERS ALMOST ALWAYS HAVE THE SAME ITEM LISTED ON OTHER SITES, AS GUMTREE FOR EXAMPLE, SO SIMPLY SEARCH THE SAME ITEM OUT OF EBAY, AND YOU WILL SAVE 14% OR MORE