PayPalReviews 2,131

While I do use paypal and will continue to use paypal into the future I do have to agree with many that there are alot of problems surrounding paypal. I personally have dealt with issues even though I use paypal almost exclusively for ebay and I have never had a complaint filed against me AND I have 100% feedback both as a buyer and a seller on ebay. I have also seen them screw over perfectly innocent people due to issues caused by other paypal users they have done business with in the past. To the point where I know several people who have been screwed out of fairly large sums of money by them. Even with all this said though like i said above i do still use paypal and will continue because even with all the crap they give their users it is only for our own protection in 99.99% of cases even if it doesnt seem like it at the time.

I use this website as a checkout for a website and I have a couple credit cards from them.

Firstly: I used paypal a lot so I decided to get their credit card (a wayy while back). (mind you, I have 0 credit) I was easily accepted for their card and had a limit of a whopping $2,000. This is where things go bad though. My first 2 payments were late, not because I didn't pay on time but because they put my payments on hold... for 2 weeks the first time and almost 2 weeks the second month. I called and had to argue with them to release my payment. It was awesome going to a fancy restaurant and having my card declined. Glad I brought cash.

Pros: Everybody uses paypal. Its very easy to use. Simple if you are selling things, and selling fees aren't bad.

Cons: HORRENDOUS CUSTOMER SUPPORT! They are sooooooo bad. Can't understand them, and often you have to go through some crazy negotiation to get things done.!?!?!? Credit Card system is really messed up.

I have been buying things online for years. Along time ago I wanted to buy vhs tapes through a bidding process from Ebay. When you become an e-bayer there are not a whole lot of ways to send money to the sellers. They are all different. Some want credit cards some want money orders and so forth. But some especially want you to make payment to them through a site called Paypal. Well at first I had no idea what this site was about or how it worked or anything. I was attempting to bid for movies and if I won the bid I had to have a secure way to send them money fast. So I went to the Paypal site and e-mailed to ask questions on how it worked. They e-mailed me back explaining everything that I needed to do to set up an account with them. It was very simple. The idea is to open an account with then and then you can transfer funds from your checking account directly into your Paypal account. It takes just a few days for the money to be available. After the money gets there you simple pay the seller by sending them the payment through your Paypal account. It is a very secure safe site. I have never had any problems with Paypal there great and can be trusted with your personal information. So if you need to buy something online, a lot of sellers except Paypal. Recently Paypal split from Ebay and has become much worse in customer service. After being ripped off just last week for a Paypal prepaid card. I asked Paypal to give a courtesy credit for a lousy $1.50 until my transfer came through from my bank to pay the Ebay seller today. If the prepaid card service would have not taken 4.95 off the card without letting me know That is why I can't pay the Ebay right now. Please my read the review for the Paypal prepaid master card as well. This is why I have edited the review

Never never trust paypal with your details!
Upon trying to close the account, I am told that the account is closed, but I still have access to it.(I can't use it though). BUT this is the problem... they do NOT delete your details banks etc, and personal details.
So they are always there, and according to paypal alays will be.
This is surely wrong?
If I wanted them to keep my details, fine, but I don't want them to.
They are my details and private information, I want to try to get it deleted.
Any ideas who can help?
Just because they are big doesnt mean that they an do what they blike!

Have been using PayPal for a few years now, never had a problem until this month when I purchased a product which turned out to be a scam. I successfully got a refund from the place that I purchased the product from, however - PayPal held the payment for 23 days, there was little or no contact from their customer services when I sent for customer support and instead of refunding my card they have refunded it to my PayPal account which I will probably have to keep there now until I decide to purchase something else through the web.

Very frustrating couple of weeks dealing with PayPal.

Their policies regarding fradulant services are non-existent. (literally)

I recently got scammed for hundreds by a website which offers gaming services.

Paypal will do absolutely nothing about it.

Although, I have proof of their fradulant activity (via chat logs, transactions, etc.),
In addition to their own site showing blatant evidence of their own fradulant activity
(the service in question was basically myself paying them by the hour for their work; their site states
Guaranteed duration of time it'll take, in addition to start date, current status, and every other evidence
One needs to explicitly know they are not honouring their own terms, in addition to the legal
Terms and conditions they themselves provide on the website.)

And mind you, these scammers are verified paypal account holders.
I've already found a handful of people online by just googling these guys, who have also been
Scammed. And I'm guessing they too lost money due to Paypal's neglect.

I used Paypal, thinking it would be a more safer way to do transaction online, but they are
Much, MUCH worse than credit card companies.

At least Creditcard companies take into account what has occured and try what they can to resolve the issue,
Instead of just out right rejecting the problem.
(I can't believe I'm actually saying the Creditcard companies are good for something)

Last time I'm going to utilize paypal.
(Not to mention their biased exchange rates also play a factor)

Internet transaction Services like Paypal are lagging behind.
Everything, and I mean EVERYTHING is pretty much available online now.
Anything from food to services can be ordered online.
Thus they need to expand their policies to account for such.
They do not.

Refused to help with freezing a paypal account that was established by a hacker who hacked into my ebay account, setup a fradulent paypal account with my name and used that to receive funds from items sold on ebay and charged the seller fees to my own paypal account linked to my ebay account.

PayPal was completely unhelpful and absolutely refused to even try and grasp the methodology of the hacker or do any thing to even remotely help out.

Over the years, I have used paypal as a convenient way to pay for items online and it is very good in that regard. If however you think that paypal buyer "protections" mean anything, shame on you. On a mere handful of occasions I have had problems with an online retailer, the worst involved a website and a pair of boots (a review on that later) that literally took so long to get, that paypal felt the transaction occurred too long ago for there to be problem. The transaction expired. What the heck? If I know where the money's going, good deal, it the transaction is uncharted territory... Caveat Emptor.

Paypal is great - until you have a problem, which is bound to happen sooner or later, then you realise just how much it stinks. You read the terms and conditions and, with a sinking feeling, you realise you have just given several hundred pounds to a fraudster and they will do nothing about it. The T&C give them absolute right to decide in either parties favour, for any or no reason. There are thousands of scammers exploiting the loopholes and sooner or later you will get scammed, whether buyer or seller. When you are, you might just as well have put cash in an envelope and dropped it on the street - this is how much protection you really get. They don't want to see the evidence, and even if you can prove someone is fraudulently or illegally trading they will give them at least two chances (they would not tell me how many but said it was more than one).
If only we get enough people together we could call them to account, but who is prepared to fight a company this size over a few hundred £ $ E or whatever.
USE A CREDIT CARD YOU ARE PROTECTED BY LAW.