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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was great, i was asked for the required information.
Well I just created a new payoneer account to receive payments from my employer. So far I'm intrigued by the services payoneer offers and it better to use instead of Paypal. I hope to get my information review soon so I can have my payment!
Thank you. My issue was resolved. I am a happy customer
Nice experience with the customer service. :) The attendant was kind and could easily assist me.
My Customer care officer understood my problem very well and she solved It very quickly. Payoneer have excellent crew and Thank you very much for helping me.
I have multiple online businesses and use various platfroms for my payments like payoneer paypal skrill and others but payoneer is the best in terms of customer care. I wish payoneer services were available with every online marketplace and specially crypto exchanges.
Excellent service was provided to me. Representatives were very accomodating.and i didn't wait that long to speak with a rep
Gem was very kind and helped me solve my payoneer problem.
Very bad experience. How come the cancellation of my withdrawal is taking 14 days? Come on! You can do better than this. Its clear that my bank account is close and they cannot even see any transaction coming to my account. Nonsense policy payoneer! Why not verify if my bank is still active or not? If its proven that its inactive then just charge my money back to my payoneer account
I received excellent service from a tolerant and professional representative, thank you
My money is in good hands, the site is trustworthy and it makes me happy to have a friendly way to get paid.
Payoneer is very helpful and efficient. I am very happy using this.
Jobena was more than AMAZING! She's a great asset to Payoneer Customer Service! I never spoke to a better customer service representative! She is fast, customer oriented, extremely courteous and she sure knows what she's doing! Great job, Jobena and THANK YOU!
Very Good experienced talk to angelica hopefully my problem can solve as soon as possible. Tq
I completed work for a company that uses payoneer to pay their consultants, totaling more than $1500. 00 waiting to be paid to me, Payoneer will not approve my account to receive this payment and I have sent so much paperwork and documentation to them to prove that I am me. Every single thing they asked for I sent into this company only to be denied over and over again. I was requested to send the same stuff again many times. I even got a new social security card because they kept denying my original. Now after months of going through this they deny my account and close it completely with no chance of getting paid now. I worked hard for this money and every time I call to speak to someone and ask them for headquarters information or someone above their department, they do not give me anything other than the same response of - you will receive an email. I am going to send a letter to the Attorney Generals office and the CEO of the company. This is not fair.
Dear Nicole,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. We advise you to contact the payer company and choose a different method of payment.
We hope for your kind understanding.
Best,
Leticia from the Payoneer team
I have been using this service over 15 years and I can truly say its very reliable and I don't have to worry about security or it not working out.
Its Just perfect no need to search for another
Customer Agent was very helpful and provided great service.
Thank you Mya for helping me, it was all clear what i didnt understand after talking to you. You were patience and Clear. Much appreciated
Customer Care is almost unreachable. Winding through the verification is too complex and unnecessary the least. It's the worst customer care service that I've experienced in the past few years in the financial industry. If you lost your phone (which happened to me) and the phone number linked to your account was there, don't expect there's a proper solution for you to access your account again. It took me 2 freakin weeks to patiently wait for a resolution and up to this day I can't access it. Customer Care support via email is just trash - they keep on asking private personal questions and pertinent documents/information without giving any single bit of resolution to your concern. Such a useless department!
Dear Mike,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are sorry to hear that you are so upset with the customer support that you received. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We also understand that you are unhappy with Payoneer's verification process. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
We can see that your case is currently being handled by our best specialists with high priority. We are doing everything possible to help you regain access to your account. Please kindly wait for an update from us shortly.
Thank you so much for your patience and cooperation!
Best,
Anna from the Payoneer team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
When a payment reaches a bank account that is not active anymore, it can take these 14 business days to the funds bounce back to the account. This time is due to involve other parts, as our bank providers, in the process to return the funds.
We hope for your cooperation and understanding.
Best,
Leticia from the Payoneer team