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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Please improve the customer service because when ever I call we have to stay on hold and one more thing process faster then usual all account issues
Thank you
My speaking the Payoneer customer center was nice and I understood him well. His service was satisfactory. Thanks!
It's a very Good experience. Am very satisfied with the services of payoneer.
Even customer care giving very good response.
Great service but sometimes Rep can't speak proper English
I am having a transection issue which I made on 24 of july 2021. I didn't get the money yet nor I get it back. It's more then 2 weeks now and I still didn't get my money back... please respond to me and solve my issue.
It is really difficult to contact payoneer through the live chat and the phone. But Lexor Alisson Junnele (Alex) is one of the best customer service provider I have ever met. She understood my problem and kindly explain me the issue. Keep it up Alex... superb your customer service...
Please improve the live chat facility and customer contact facility because it is really difficult to contact payoneer.
Reginaldo was the kindest person ever, explained everything, and I hope everything will be ok when I send the requested document.
Thanks for helping and clarifying and providing an eta to when should I receive the amount. All good thanks for your assistance
Great experience good customer service fast and easy
They provide a nice service to customer. They approval of the account take a long way which mean they are very safe.
As an independent contractor living in Belize, it's hard finding a global payment platform that actually works due to regional blocks. However Payoneer allows easy payment from clients all over the world within days from Business accounts and Hours from Payoneer to Payoneer accounts. When travelling I can just top up my card with the relevant currency and use as needed. No need to call the bank to open my card for travel (eg local credit cards). I can have access to my funds at any ATM worldwide that accepts MasterCard. Was the best choice I made joining the Payoneer family!
The agent that i spoke resolved my issues for payment transactions. Well done!
Its the best platform for Freelancer. Appreciate their customer service. Call service is excellent, needs to work a bit on other platforms
Payoneer is not a good choice when ita come to recive payments or send they juat put your payment on pending and don't even facilitate new user...
It was the Quickest Customer Services i have ever encountered with. This customer service representative was really co operative and she helped me right on point what i wanted to know. And it seems that my problem is now resolved.
Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members