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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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In my Payoneer account is not approve yet today. And I call Payoneer. And she helps me to best things from her side. About 30 minutes. Really help full. Really happy. Great service. Thank you so much
Customer care was great.
The previous rep placed me on hold for more than 30 minutes and never came back.
Please track my calls, the frist cust care rep sucks
Awesome service A++++ the guy who help me was a professional and well understanding person which made the problem easy for me to understand too.
Keep up the awesome service payoneer
The agent i talked with was so helpful and easy to communicate.
I talked to them about changing my funding source bank account changing and they did it twice in the middle of my call without giving me any kind of trouble. But I'd say the chat customer service is bad. Just call them if you've got any issues they are gonna take care of it.
Great assistance! He was able to help me access my account fast was able to give a resolution immediately.
I am able to understand what he want to told me. Have a nice conversation with him.
I'm very happy with payoneer. Thank you very much!
Payoneer is providing great service worldwide. Hopefully, we'll get more features in the future from Payoneer.
Very good as the representative was very welcoming and thorough. She apologized all the times for any inconvenience and she let me
Know when I was going to be on hold and for how long. She answered all questions and solve them.
Customer service representatives are fast and effective.
I uploaded verification documents, one was rejected. I uploaded another document, it appeared to be fine. Days passed, my payments remained pending. I finally had to call customer service and the representative called customer verification who approved the documents. He told me my payments would now clear within the hour. Then I got two emails telling me that my payments, which had been with Payoneer for ten days, would only now start to 'clear the payer's bank' and would take a further four days to arrive in my account. This is service of the sort no British bank could allow itself today if it wanted to keep any of its clients.
System is good, services is good. Everything is perfect
The service seems fast, reliable and way better overall than other methods, the Worldwide availability of the funds seems amazing to me!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members