On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We did not becomes satisfied through verification issue. Our issue is going pending regarding verification from the 9/august/2021 to still. I have remining document submit on 25/26- august -2021. Resolved issue asap.
It's good but my verification is not complete I don't know why every documents which I have provided is genuine please verify my documents as soon as posible whereas I could start my selling on ebay
What happen the Teams
I have created so many account but teams always blocked my account team is say 1 person 1 account but i don, t have any active account i have send so many times emails just say create new account when i create new account after the teams locked my account who will sloved my problems why not fix that problems i have created more than 20 account but now active account is 000 how many email i have to create
I am satisfied with your representative. I cleared all my queries.
Someday That guy Payment My Product, and No need to wait the money From payooneer, Just Direct to witdarw.
Mark patiently listened to me, so he could understand my concerns/requests. He did his research and got back to me quickly. Keep up the great work Mark!
That each time for the same issue I will be connected to a different call center is not comfortable. The time will be wasted till I explain from the beginning and the new call center checks all the info, too. If they can not solve the issue in one day, I appreciate it that they tell us how long we have to really wait. Telling us the fake waiting time, make us nervous.
But I am satisfied at the moment because finally the last person named Sarah could help me. Thank you Sarah..
I just to their help and the representative listen to my issue carefully and respond very quickly so m satisfied with their customer care service
This is the first time I called to customer service I got a excellent service
I got through to customer care via one of their phone lines, one of the representatives answered my call and guided me on what to do for my issue to be resolved.
It was quite fast and commendable.
My name is Ahmed Ali (Customer ID: *******), I have a UK account in Payoneer. They blocked my master card without any previous notice. I contacted them for this issue, they said its because they moved their account to the new bank. They told me that I can request a new one as long as I have certain amount of money in my account! I told them that they have to issue a new one automatically because it was their fault and its their responsibility to fix the issue transparently.
The worst experience is as follows:
I received a money from Google Ads and I made a bank transfer to my business partner in Sweden, they immediately suspended this transaction and ask to verify my address that I couldn't verify because I moved my business to another country. After some days, they blocked my account!
I opened a ticket for this issue and they told me to open a new account for the new business address/country and then I can ask them to move money from the blocked account to the new account ("Once the account is approved all the funds in the previous account will be transfer to the new account. Let us know and we will further assist you to solve the issue.": Reference Number: **************). I followed their instructions and created a new account (customer ID: *******) and sent all the supporting documents for the new address verification. After then, its blocked! When trying to log in. I contacted them for this issue and its two months later and account still blocked with no response to my tickets.
I made another account (Customer ID: *******), created successfully and then blocked after minutes.
I can say that I have Payoneer has robbed my money and is totally a scam.
Payoneer, pay attention: I will file a complaint to the US authorities as soon as possible.
Generally Some information in Indian Documentation is missing little bit and you should consider in approval.
Your approval is delay... And customer waits and then left your portal. I am waiting also for 3-4 days
Thanks for your services, i am a freelancer and Payoneer is a great help for me to get paid
Very satisfied with the customer services. Recommendable!
Meets my financial transaction needs. I recommend it to other users
I had an issue with the currencies on my account. I previously have GBP, EUR and AUD.
I couldn't add USD under manage currencies. When I called their support team, I was answered right away and my issue was resolved quickly.
I have one confusing Verification message, and when I call the customer care, I spoke with Em (sorry if I dont get her name correctly), and she was more than helpful and polite. She assist me to go over my issue, in less than a minute. Thank you EM.
I have been using Payoneer for our EU business and it has been absolutely fantastic, we are now moving our other business also into the Payoneer system.
The payoneer customer support are really really professional and always try thier best to resolve their customer's issues.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members