On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I talked with your responsible about payment requsted and ı was leave from conversation with a good impression and huge appreciate.
The best 5 star plus and customer service agent was great
Trying to reach customer support for several days already. When I call they say that they can only provide support for active accounts. What about new users, huh?
Got my payment cancelled, have no idea why. Sent 4 emails, received same automatic answer over and over again. So how should I start using my account, if I can't receive funds, don't know the reason and customer support is not helping at all?
I called and they were very helpful. Very efficient services. Fully satisfied
I have get good representative when i call the payoneer..
I had issue providing necessary required documents to verify my payoneer card, has the documents issued in my country doesn't meet the requirements. A very polite agent attended to me and I requested the cancellation of my card request, despite our conversation been cut off due to low phone subscription, after view moment, I find out that my request has be resolved. I like the excellent performance he displayed... KAYODE OLUWASEUN
Very good... I spoke first last Monday. I'm glad to tell you later on Tuesday that you had verified my documents the next day. But you also ask me for bank account records. Please help.
Thank you so much.
My Experience is being good so far and I have nothing to complain.
I closed my old account that i not used in wile and open new account but its blocked and i contact support center and email my problem they professionally treated my and gave very friendly service for me, problem not solves yet but i surely hope it will be solving near future. Thank you payoneer for you grate service i really very appreciate.
Really helped my online marketing business. Their customer service is also top-notch. When I need funds to be for services or buy anything online Payoneer is there for me. I can't thank you enough.
Best service with best customer support... Love it
They really helped me a lot regarding my account verification. You guys are awesome :)
The agent that answered my call was polite and very swift in handling my problem. So please with him
My call was answered immediately, there was no long wait. The customer care representative was quick and efficient and was very informative.
You are likely to spend a number of days when creating your account because the steps and alternatives to do so simply don't work, the customer service doesn' t seem to be continuosly available and the support center (email, chat) may only provide automatic responses which merely repeat what you already know and have been attempting to overcome the difficults in that process.
Overall not too bad maybe review you account approval system. Theres no clear communication. And what happens to non national residents like me?
Did not wait on a long queue and request promptly sent to the relevant team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members