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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was having problem with verification and John Conrad assisted me through the process. Waiting for the final approval. Thanks for the assist again
One thing I love about Payoneer is its rapid customer care response. If you call in, that is.
They reply speedily. Kind people
Smooth and nice and I like the option to withdraw without a fee
Perfect she was so helpful
Perfect she was so helpful
Perfect she was so helpful
Perfect she was so helpful
Excellent customer service. The representative was very helpful and understood what I enquired about.
My issue was attended to and it was effected immediately.
I love to use payoneer customer service is good always got solution of my issue thanks
Payoneer service is unmatched. It is the best payment system for young entrepreneurs and thouse who encounter geographic limitations. Payoneer has made it possible. Thank you Payoneer.
It was cool. The agent listened and understood my query and I believe it would be resolved
Actually I am new account holder in Payoneer
I have 6 transactions made
I have little delays
But today I was shock that
Payoneer representative say your bank account has been deleted because of payment been reversed back. Some time it's bank holidays
Specially Saturday or Sundays are cloves
Or bank has the problems of link down
Why do Payoneer transactions team has to delete the my personal account which has been given on the online application.
I am bit disappointed by this action
I have receive email of processing of my payment at 8 October
Today 12 October
It's still not been receive in my account
My transactions number: *******
Kindly help me out to resolve this issue
Thank you
Customer I'd
*******
Dear payoneer my Experience with You not Good. So please do the need full
Dear Shinder,
Thank you for taking the time to share your review. We have checked it for you, and we are happy to let you know that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved, and we apologize for the wait. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Customer service representative was very professional, patient and understanding.
At some point in the past, Payoneer was the only way I could get my freelancing money, wire transfer was an option but it would cost me a lot of money to do that. I got Payoneer card and I could withdraw anywhere. Up until today, I still withdraw through Payoneer and I am planning to use it to make purchases and save money! The best thing is that Payoneer is constantly upgrading, most recently, there is the Digital Card to make purchases, it sounds appealing to me and I am considering it.
I would say Payoneer customer service excels as well, I don't remember a single time my issue was not resolved, nor delayed, nor ignored nor I had to contact them a thousand times to resolve. It is either resolved on the spot or within a few days because there is a process to follow. I am grateful to Payoneer, rather our family is, father and brother withdrew from their funding sources to my Payoneer account. Payoneer helped an entire family here. Thank you
Alin was very pleasant to speak with he listen to my request and solve my issue thank you very much.
My experience has been amazing, the customer representative has been very polite and the seem less transactions are great. I love the services provided
The customer care agents were very patient and understood my questions.
Hi, recently I called your costumer service in Israel.
The service was great, really helped, but I didn't know you had an phone service until someone on Facebook told me that, which could really be helpful if you put the numbers on your website, but overall the service itself was great and really helpful!
Agent was able to help me with my request about refund though it may take time and long hold but it worth to wait and fund was back to may acount immediately. KUDOS!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rameez,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process, and we are very sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but unfortunately we can't adjust verification requirements for legal reasons. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
Thank you for choosing Payoneer! If you need further assistance with your account verification, please don't hesitate to update your review with your customer ID. We will be more than happy to help.
Stay safe!
Best,
Anna from the Payoneer team