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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I`m trying to open third account for long time, after few month I see the end of this case. I hope that in few days I can used with my new account for used my eBay store.
Best regards Yossi
I was unable to draw funds from my Payoneer account. The currency balance/card that the funds were in was not listed on the withdrawal page to enable me to do so. I submitted a query via email to Payoneer and all I received were automated messages that did not solve my problem. I responded to these automated messages, as directed in the emails, but did not receive any response from a human. After waiting patiently for several days, I eventually found a contact number online and called in for assistance.
The operator that I spoke with informed me that my card had somehow expired. This was strange to me because I had only signed up to Payoneer a few weeks before this call. However, the operator insisted that I had been issued with a Payoneer card in 2018! I suspected that they may have been looking at someone else's customer profile, but the operator confirmed that it was indeed my account they were reviewing when I provided my customer ID.
The operator was polite during the call and resolved my original query quickly. I am grateful for their help, but I am submitting a 2-star rating because I wish my problem were fixed a lot sooner - especially since it only took moments to rectify on their end. Furthermore, the mystery regarding my reportedly being issued with a Payoneer card in 2018 is still unresolved.
John helped me understood what processes i need to do to make a payment.He was very polite and informative. He guided me step by step to ensure i would be able to complete the process. Thanks John for a great customer service!
She was very clear providing info, kudos for lya, also I would like to know if my card was already approved.
Excellent in resolving my issue. I thought it would take few more days to get my patment. Good thing i called custumer rep. Thanks to Joan!
It was the best customer service ever! Great job to Mr. Marky. Very professional and keen with his work.
This is a wonderful platform. I trust my issue has been resolved. Thank you.
Customer service representatives are very nice and understanding, but Payoneer as a service, in general, is horrible. Have been waiting for my issue to be resolved for two weeks now and it's nowhere to be solved. Very slow. Not reliable at all, I wish I chose a different service
They understood my issue very easily, they provide me best solutions
Each and everything is clear and clean work, services are very fast
Sub
change No *******580 to add new no
Hi payoneer team
I am payoneer user last 15 to 18th months I have loss my my phone so pls update my new no *******222
Old no+91*******580
Payoneer really makes it easy to get paid and pay others with flexibility. Not only for small in size businesses but big business as well. The Payoneer Digital Purchasing Mastercard has some big business and accounting features like multiple cards for your one account to handle different expenses.
But with all the diversity of payment options and currencies enabling users to practically receive money from anywhere in the world and Payoneer is still human. I called at 11pm est, reached a customer service team member called Jam and got my questions answered right away. That was so refreshing to know that when dealing with your hard earned money that someone is their that you can speak to.
They are many other reasons that make Payoneer a plus and as a user, first as a payee and now as a business owner from 2009 I have not been disappointed. They keep improving and adapting to this changing financial world.
Well its good app and secure way to get your money, but they took too much time for verification process, hope you'll take care of that in future
The agent was most helpful to resolve my issue promptly. Anand she is a good listener
I was able to connect with customer care in no time.
The staff named above is patient with clients and keen on details hence offering satisfactory feedback
The Payoneer customer agent was very cooperative and humble. She listened to me carefully and solved my problem.
Muita demora para avaliar os documentos a payoneer demora muito para responder além de não verificar a conta fica exigindo documento
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