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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Gracias por ser una plataforma confiable, con buen soporte y excelente servicio! Muchisimas gracias por siempre funcionar bien!
Quiero reconocer públicamente el excelentísimo trabajo de Adrián López (Guatemala) de Payoneer. Tuve un inconveniente serio con mi tarjeta, estaba bloqueada y realmente necesitaba resolverlo con urgencia. Adrián no solo me ayudó a desbloquearla, sino que llevó la atención al cliente a otro nivel: paciencia, profesionalismo, rapidez y un trato humano que marca la diferencia. Un verdadero ejemplo de lo que significa brindar un servicio de calidad. Kudos para este agente, ¡excelente trabajo, Adrián! 👏
My payment was initiated by my payor on Friday, September 19, but has not yet been initiated for transfer to my banking account. Now I'll be waiting for my funds until possibly Wednesday, nearly a week later. This is ridiculous in this day and age of instant transactions.
People nice, i am not using the service for what the company offers.
My experience will not be fair, as a recommendation to this company.
I've been working with multiple banking apps and no one beats Payoneer. Great service mostly in Spanish, always cool, kind and willing to help. 10/10.
From customer service to processings your transaction Payoneer is very efficient platform. Highly recommended.
The service is very good, very satisfying, the staff is very professional and patient, and it is very pleasant
I spoke with 2 agents and they both addressed my issue very well. It was very helpful talking with the Customer service personnels
Es una plataforma confiable, segura y fácil de usar. Hace años la utilizo y me resulta muy práctica para recibir y enviar pagos internacionales de manera rápida, con soporte siempre disponible y claro.
It was a releaf to not hear background noise while talking to the Payoneer rep. Not this rep but usually when I call Payoneer it's like I hear lots of others people talking and yelling in the background. When I firsrr the called and explained my problem I was passed on to this Payoneer rep and she quickly fixed my problem.
I am not getting a verification code when I try to log in to my Payoneer account. I didn't get any solution by mailing. After I tried to reach out by phone call, call center easily solved all my problems.
I've been calling since after my withdrawal to my payoneer from Bigo live since on the 5th of September 2025 and till date I haven't gotten my money processed to my bank account and it is so upsetting that I had to wait for 24hours after every contact I'm devastated and heart broken for still not gotten my money till now…I'm grateful to your customer support for their support and effort but please I want my money processed as soon as possible thanks.
Hi Oyewale, we’re sorry for the delay and the inconvenience this has caused.
To help us review this matter properly, please update your review with your ticket reference number so we can locate your case and check the current status.
Once we have that information, our team will follow up through the official support channel to assist you further.
I wish I could rate it as a six star. But overall it was a very excellent service. Less than half an hour and was through. Keep it up guys.
Tengo muchos años usando Payoneer y estoy satisfecha con el servicio.
我们开通了payoneer账户，并与账户经理确认了payoneer账户没问题，但就是与eBay无法绑定启用，我们询问了客服，要求我们删除添加重新绑定，尝试了多次都不行，还是显示无法启用，麻烦告诉我们解决办法，谢谢
Great and Supportive customer support, thoroughly helped me throughout my problem. I connected them over call and due to some network issue it got disconnected, Ms. Kim called me back and helped me resolve my issue.
Good service and im u resolve the problems with easy. Nextime will easy to contact customer service payoneer. Keep in touch. Thanks to Ansel for helping me..
Bastante útil el soporte al clifnte para resolver/consultar dudas
I am still to discover Payoneer services and will surely revert back after first use.
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Hi Steven, we’re sorry to hear about the delay and understand how frustrating it must be to wait for your funds.
Please update your review with your customer ID or ticket reference number so we can locate your case and review the payment status. Once we have that information, our team will follow up through one of our official support channels to assist you further.