PayoneerReviews 10,227

I've had an extremely disappointing experience with Payoneer. After being locked out of my account for nearly six months with no meaningful assistance, I finally regained access, only to be informed less than a month later that my account had been permanently closed for allegedly violating the company's Terms of Service. Payoneer refused to explain what specific rule I supposedly broke. As a busy business professional who only uses Payoneer to pay freelancers promptly, any suggestion that I misused the service is completely unfounded. When I attempted to escalate the issue, I was told not to, and even a letter I sent via FedEx to the CEO was dismissed and redirected back to the same unhelpful customer service department. This lack of accountability and transparency is unacceptable for a financial institution. It's especially disappointing given that I had successfully used Payoneer for years to transfer funds to my freelancers. I've since heard from several freelancers who've had their accounts closed without explanation as well. If you currently use Payoneer or are considering it, I strongly advise caution. The company has a pattern of freezing accounts, both for customers and their freelancers, and forcing users to go through burdensome verification processes for standard transfers. Thankfully, I've since switched to another payment service with 24/7 customer support and a much simpler, more reliable system. As a warning to others, this was the exact message I received: "Following our review of your Payoneer account details and activities, which included an extensive investigation and careful consideration, on July 21,2025, Payoneer chose to cease the provision of the Payoneer Payment Services to you... Payoneer is under no obligation to disclose the reason for the closure."

To the Support Team, Thank you for patiently assisting me and helping resolve my concern. My issue was caused by using an old verification code instead of the latest one. I was able to temporarily access my Payoneer account, but afterward, the website displayed "Access Denied." After a few hours, I discovered that using my phone's data instead of my home Wi-Fi allowed me to log in successfully. As advised, I'll contact my internet provider and reboot my modem since the issue seems to be on my Wi-Fi's end. I truly commend how meticulous the company is when it comes to security. It only proves how trustworthy Payoneer is in protecting customers' privacy and data. I hope there's no bigger issue beyond this, but overall, I'm very grateful. Payoneer is indeed a great company. My sincerest thanks!
Miara

I've been working with Payoneer since 2020. Until recently, everything was fine. But they asked for a utility review again. I sent the requested document. This operation usually takes 3 days. I'm waiting for a reply for more than 2 months, and nothing has happened. At first, they sent standard messages like, "You're a very important customer, we're trying to resolve this as quickly as possible."but now they don't even give out my messages. Awful expirience. I DO NOT RECOMEND working with Payoneer

COMPLETELY SATISFIED WITH THE PERFORMANCE OF THE ASSOCIATE IN THE SUPPORT TEAM TWHO ENDEAVOURED TO ASSIST ME. I FOLLOWED HER CLESR DIRECTIOS BUT WAS STOLL NOT ABLE TO ACCESS MY ACCOUNT. WORSE STILL BEFORE THE ACCOUNT WAS LOCKED I TRIED TO RE-ENTER MY BSB AND ACCOUNT NUMBER AS REQUESTED BY PAYONEER. DESPITE ENTERING THESE THE LETTERS IN RED UNDER EACH REMAINED FIXED AND SO I WAS UNABLE TO COMPLETE THE ACTION REQUESTED BY PAYONEER DESPITE SEVERAL ATTEMPTS

My Payoneer account was unfairly closed without any valid reason. I have been a loyal customer since 2023, receiving clean payments only from trusted platforms like eBay, Etsy, and Amazon Kindle. Despite my clean history, Payoneer restricted my account and ignored my repeated support requests. This is unprofessional and shows that Payoneer does not value its customers. They constantly close accounts without reason, provide no real solutions, and leave clients without access to their funds. I demand an immediate review of my case and reinstatement of my account. If Payoneer continues to ignore me, I will escalate this matter to every possible consumer protection authority and public platform.