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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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France
1 review
9 helpful votes
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Pathetic
July 20, 2017

What a joke...

In order to be successfully reviewed, every credit card payment request you send will require your client to provide Payoneer with (1) a proof of ID (!), (2) a high-res photograph of his credit card (!), and (3) a bank statement showing the payment made to payoneer (!), all this within 3 days.

Who in his right mind would comply with such ridiculous demands every time one wants to make a payment is beyond me.

Oh, and should you receive a wire to your payoneer IBAN-compatible account, you will have to provide payoneer with all your email exchanges with your client in order to prove... to prove what? I have no idea. That you are not funding terrorism, or some other nonsense, I suppose.

Their website is full of cute Japanese dress-designers and ambitious-looking Indian start-uppers who claim "Payoneer changed their life, made payment so easy, etc."; the only way that could be true is if those (obviously fake) entrepreneurs, before discovering Payoneer's "revolutionary simple way to make payments globally", used to get paid exclusively in live two-headed zebras. Now Payoneer could be an improvement...

Avoid at all cost: their service is simply not practical nor even usable due to absurdly high compliance obligations and endless paperwork. They are also extremely arrogant, sometimes bordering on insanity.

For instance, if you try to explain to them that their system makes getting your payments impossible, and therefore renders itself useless, they will stubbornly reply that "[those] measures are in place to protect you and to make your life easier!"

Avoid, burn, and nuke from orbit if you can, just to be sure.

Date of experience: July 20, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi John, I am sorry to learn about your lack of satisfaction, however- Verifying your account is important in order to protect your funds and ensure its safety. I’m happy to help if you have additional issues, please see my PM. Also, all of our customer stories are from real happy Payoneer users :)

Mexico
1 review
7 helpful votes
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They sent me an email telling the payment was declined and the money would be refunded to the original bank account through the same method that was used to deposit to Payoneer, the money never went back...

Date of experience: July 17, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Daphne, I'm sorry to learn about your experience, and I'd love to help. Please see my PM.

South Africa
1 review
8 helpful votes
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DO NOT USE! They get you in with a fairly seamless signup. But once they have you they start asking for more and more details. They then start blocking your money. I have payments that have been "Under Review" for weeks. What EXACTLY could they be reviewing. Tried to contact customer service. NOTHING!. I am doing a report for our company and we will be taking all of our payments from paypal.

Date of experience: July 17, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Emmanuel, I am sorry to learn you have experienced issues with your payment. We do sometimes ask for additional details in order to ensure the safety of your funds. Please see my PM so I can learn more about the issue and help you out.

Philippines
1 review
9 helpful votes
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I was having issues upon receiving payment from my employer so I switched back to PayPal. I had no issues with Paypal, the transaction was smooth. I decided to permanently delete my account Payoneer. The thing is, I cannot understand why Payoneer wants to hold my all my personal information for 5 years?!

In Paypal, if you wish to delete your account with them it's just one click away. You can delete your bank records as well anytime. However, Payoneer wants to keep it for 5 years. There is no option in their page to delete your bank records or to delete your account. You have to go through customer service. What a SCAM! DO NOT AND I REPEAT DO NOT REGISTER IN THEIR SERVICE! PAYPAL IS WAY WAY BETTER THAN PAYONEER. I HAVE TO INFORM ALL MY FRIENDS, FAMILY AND RELATIVES ABOUT THIS COMPANY. WHAT A DISAPPOINTMENT.

Date of experience: July 15, 2017
Pakistan
1 review
2 helpful votes
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Love You Payoneer
July 13, 2017

Guys! Listen I ready all of your reviews and your problems I never faced any of a problem like you because I receive my payment to payoneer on time and when I withdraw I receive my funds to my account with in 24 hours thats the real payoneer. So, I'm really very satisfied from payoneer their support system is fast and customer friendly even I have made some friends in their customer care center. I love payoneer I can even withdraw as mush money as mush I want even $******* at a time there is no issue with my payments they can easily transfer the funds to my local bank and also they can reship my card I ordered my card twice and I received it on time Payoneer is awesome and worlds fastest payment service I'm working as a consultant with Facebook the payment is so fast I love it I recommend it to all of you guys add that bank in your payoneer which is your country's top bank of the year that will work perfect with payoneer.

East or west Payoneer is the best.

Date of experience: July 12, 2017
Latvia
1 review
9 helpful votes
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No response
July 12, 2017

Who is working there?! No response from customer service! I have blocked account and no any solution! I have my salary there and I can not take it out! I am waiting 2 weeks already to problem be solved! But still nothing! $#*!ty company! Do not use it!

Date of experience: July 12, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Jekaterina, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.

Texas
1 review
4 helpful votes
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I made a double payment to a client in Pakistan via your service and I am yet to get my refund. Took over a week for it to be processed

Date of experience: July 8, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Rex, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.

India
1 review
5 helpful votes
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Stay Away! Alert
July 4, 2017

Stay away from these scammers. They are here to loot you money, nothing more than that. The customer support is full of noob who doesn't even know what the hell they are doing in the day to day time. This company should go down very soon and I hope the same too. Companies like such shouldn't exist in this world, just making this world not a better place.

Date of experience: July 4, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Manish, I am sorry to learn that you have been having issues with our customer service. Please see my PM, I’m happy to learn more about the issue.

Egypt
1 review
4 helpful votes
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Worst service ever
July 3, 2017

They are the worst service ever. There is no customer support. I wonder how they are still in business. For 3 weeks I'm trying to setup my bank account and every time they approve it and then refuse my bank transfer. They never reply to any emails or solve anything.

Date of experience: July 3, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Ahmed, I am sorry to learn about your experience and I am happy to look into it. Please see my PM.

Pakistan
1 review
3 helpful votes
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Poor customer care
July 3, 2017

I am disappointed with the customer care support payoneer provides. I sent a payment to someone in India and even after a month it wasnot processed. When I first talked to an operator they said it will be sent soon now as they will ask bank to fasten the process. After a month I asked same thing from the other operator and she said the receiver needs to submit some information to payoneer first then they will get money. In this all process they have wasted precious two months and created lot of embarrassment for both of us. I dislike their customer help sorry to say.

Date of experience: July 3, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Jia, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.

Indonesia
1 review
3 helpful votes
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Withdrawing funds
July 3, 2017

Withdrawing funds to my local bank has not yet entered why payoneer not processing I have long waited

Date of experience: July 2, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Jusmawanto, I wanted to touch base and check if your funds were received. Please see my PM.

GB
1 review
5 helpful votes
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They wait until you have enough money in your account and then they block access to your account and your funds will disappear. I have been trying to get in contact with them for a month but their customer services is useless and they will just tell you that they are looking into it. Total scam

Date of experience: June 28, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi John, I regret to hear about the issues you had. In order to understand more and help you out, please see my PM.

Romania
2 reviews
12 helpful votes
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Good Service
June 28, 2017

Payoneer is nice - had a small issue at one point - money got stuck (hence the 4 out of 5) somewhere - took them about a week or two for them to fix the situation but they were really helpful and managed to do so. That only happened once and I've been using their service constantly for about 2 years, with a lot of money being transferred so overall, a good company.

Date of experience: June 28, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Vald, I am sorry to learn you have experienced issues with your payment. I'd love to look into this, please see my PM.

India
1 review
1 helpful vote
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It will work for first 2-3 payments and then they will hold your money and they willl ask to upload some document of your client. Why the hell anyone will upload their identity card just to make a payment.

Dont use it ever... they are doing a big scam and making people fool

Date of experience: June 24, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Gaurav, I am sorry to learn about your lack of satisfaction. Verifying your account is important to protect your funds and ensure its safety. I’m happy to help, please see my PM.

Lebanon
1 review
2 helpful votes
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I have created a payoneer account and requested a payment of $20 from someone which was never received to me. I've contacted them immediately through email, and a lady called Mary told me that she will escalate it to the relevant department. I waited for one entire week with no reply. I re-sent them another email to tell them what's going on, and they still did not reply back. This is a total BIG SCAM by all means. AVOID PAYONEER AT ALL COSTS. They're very good at bluffing people but you should have your eyes widely opened for such companies. Again, a SCAM website's major task is to deceive people by making things seem very normal.

Date of experience: June 20, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Karl, I am sorry to learn you have experienced issues with your payment. Please see my PM so I can learn more about the issue and help you out.

RU
1 review
11 helpful votes
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Update: still using it, no problem
June 19, 2017
Updated review

I am still using payoneer card, no problems so far. They have sent me a new card with chip. I am receiving money from upwork via ACH US transfers. For ACH transfer they charge 1%. When withdrawing in ATM they charge 2.6%, when withdrawing by 300USD

Date of experience: June 19, 2017

I've been using payoneer for 4 years, they are perfect. All transactions went successfully, support was fast to respond.

Date of experience: November 22, 2013
GB
1 review
2 helpful votes
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Fraud
June 18, 2017

They block your account without warning and steal your money. Their customer service is the worst and you'll never get an answer. They stole over 1k from me and the same happened to my friend. We will be submitting a compliant to BBB and we encourage others to do the same.

Date of experience: June 18, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Gerry, I am sorry to learn about your situation with Payoneer. Please be aware that according to Payoneer policy, all accounts must meet our terms and conditions. I'm happy to look into this for you, feel free to PM me.

Florida
1 review
2 helpful votes
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Purchased a watch which requested payment thru Payoneer. Seller never delivered the merchandise and Payoneer has been somewhere between useless and totally negligent in getting a refund from THEIR merchant. In my opinion, they're running a scam operation and should be avoided at all costs. They do NOT run a reputable company. Be very aware before you deal with this outfit.

Date of experience: June 15, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Ronlad, I am sorry to learn about your experience and I am happy to look into it. Please see my PM.

France
1 review
1 helpful vote
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They are utterly useless and complete time wasters. Pretending to be 'secure' by asking a bunch of stupid information (provide us your website and social media profile... What on earth do you need those for?). This does not make you secure, it just make you scammers. Still waiting for payment. Have contacted customer support 5 times now and every time the answers have been more useless than the previous ones. Their live chat support works once out of 3 times and they take 4 business days to reply to emails! 4 business days! That is absolutely outrageous! Don't waste your time! Plus they're not that cheap...

Date of experience: June 13, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi BM, I am sorry to learn about your lack of satisfaction. Verifying your account is important to protect your funds and ensure their safety. To you look in your case and see if I can help, please see my PM.

Ireland
1 review
1 helpful vote
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Should have received my money from another site on a transaction by payoneer. 1 month have passed and I have received nothing, they STOLE my money. More than 20 e-mails i have written to them and nothing has happened.
Just the worst experience in any site I have ever encountered.
NEVER EVEN THINK ON DOING SOMETHING WITH THEM.

Date of experience: June 13, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Joao, I am sorry to learn that your payment was held. I’d love to take a look- to understand what happened and see if I can help, please see my PM.