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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

India
1 review
5 helpful votes
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Worst customer service
September 16, 2017

I am using payoneer from 8 months, all was good until I lost my card while travelling in Greece 2 weeks ago, I called payoneer and they blocked my card, but now they are giving me hard time to re issue my card, customer care guy told me something else on call but when i provided them those documents they refused to re-issue my card and now asking for more documents, I am travelling for a month and how it is possible for someone to carry utility bills of your address to provide them, they never asked me those utility bills to provide as address proof when i applied for new card, but now i am existing client for 8 months they need those utility bills to verify my address, amazing, I lost my money while travelling, i was hoping to use my own money from payoneer account but these guys has made my experience worst.

Now i have decided not to use payoneer services any more and asking them to suggest me the way to withdraw my 330 USD, but they are not replying on this.

Date of experience: September 16, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Raj, I'm sorry to learn that your experience was a negative one. If the issue was not solved yet, I'm happy to help out. Please PM me with your customer ID and I'll make sure a new card is ordered for you.

Serbia
1 review
4 helpful votes
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FRAUD
September 11, 2017

I have received 20euro on payoneer account for a little job I have done. It is separated of my payoneer credit card (why? So they can keep your money and you can't use it). I can't use rhat money with payoneer credit card. When I have made a contact with customer support they are demanding additional 30euro so I can withdraw into my bank in my country. So, what is the purpose of payoneer credit card - when you receive money on payoneer account you can't use it with payoneer credit card. Firstly (before that) I have put 30$ on account wanting to buy something with card, after 5 minutes I had 0.5$ - annual fees they say!
So far the have stole more than 50$ from me. DON'T TRUST THEM, JUST DON'T!

Date of experience: September 11, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Dejan, there shouldn't be a problem to use your card- as long as your card is a EUR card. If your Payoneer card is in USD, indeed- you will need to order a EUR card to use it. The good news- it's super easy and I'm happy to help you get a EUR card :) PM me with your customer ID and I'll make sure a EUR card will be sent to you soon.

India
1 review
6 helpful votes
Follow ADAM S.
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FRAUD COMPANY
September 6, 2017

Making any transaction with company with definitely BIG NO
They show themselves as easy in 4 steps Sign up login in and Transfer or pay
However, keep in mind if your transaction fails

Do not rely on their customer service they suck and keep you waiting for hours on chat or phone and still would not provide any information
More time wasted '

Just to do a transaction wow
This company and Mangement is From India even though they will show addresses which are based In New York.

It was first and last Experience with them

Only way to get your money back from this company is To Go to Your bank
And ask them to do a Charge Back on them otherwise if you miss the due day for charge back your bank might not be able to help, as usual, you need to report ASAP to the bank.

They tell you it will reflect back on your account
DO not believe anything this comany will tell you if they ask to wait for days JUST DON'T as after 14 days Your bank might not be able to do much

But If you ASAP You bank will make sure you get money back

This company and employees always on a lookout anywhere you guys will see a negative comment you will see their employees replying always be it on any website so they can still target future scams
STAY AWAY from PAYONEER IT IS NOTHING BUT FRAUD
AND PEOPLE do not look for advise Quora instead just check the profile on websites like http://trustpilot.com (http://trustpilot.com/)
https://www.trustpilot.com/revie... (https://www.trustpilot.com/review/www.payoneer.com)
It is 2017 Online consumers and customers need understand companies like PAYONEER AND their employees are registered on review websites these guys usually pay paid reviewers to clean their online image every day

Date of experience: September 6, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Adam, I'm sorry to learn you have had such a negative experience with us, and I would love to help. Can you please PM me with some details of what happened so I can look into it?

China
1 review
2 helpful votes
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They are asking so many personal thinks just to pass $120 from customer i have sent all email correspondence and other things which is related from this payment but still i am on wait for clearance i am now thinking for future payments.

Date of experience: September 5, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Khurram. Indeed, to ensure the safety of you payment we do ask for some information every now and them. Weekends and holidays can sometime cause some delays, as I see your payment was sent on labor day weekend. I am sorry for any delays or inconvenience that may have been caused to you.

Philippines
1 review
3 helpful votes
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Payoneer is holding my money. They asked a lot of confidential information - contracts from clients, original correspondence, invoices, etc. I asked them to refund my money back to my client but they just shrugged it off and just kept on asking for more confidential information. I'm not into writing reviews but I just want to warn freelancers out there to think first and read more reviews before using Payoneer.

Date of experience: September 4, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Joey, I am sorry to learn you feel this way. If and when Payoneer asks for any information, it would be for one reason- which is to ensure your account and funds' safety. If you have any reason to believe some kind of phishing attempt was made, I'm happy to hear about it- please feel free to contact me in PM.

Nigeria
1 review
2 helpful votes
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Poor SUpport
August 28, 2017

I have my money in Payoneer and my account was blocked. I have submitted my I. D to get my account restored but haven't heard anything from support getting to 3 weeks now. I am totally disappointed in their services. Feels like a scam to me.

Date of experience: August 28, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Obomate, I regret to learn that your account was blocked. Having said that, please mote that all Payoneer account must meet our terms and conditions. Feel free to PM me do I can look into this case.

Algeria
1 review
3 helpful votes
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Payoneer blocked m'y card with no reason. Steal m'y money ans dont even care to reply or send email plz help us

Date of experience: August 20, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Ryma, I regret to learn that your account was blocked. Having said that, please mote that all Payoneer account must meet our terms and conditions. Feel free to PM me do I can look into this case.

India
2 reviews
10 helpful votes
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RECENTLY WITHDRAWN A AMOUNT OF 1923. 21$ FROM FIVERR USING PAYONEER, AND THEY SENT ME A MAIL THAT WITHIN 4 DAYS AMOUNT WILL BE TRANSFERRED TO MY BANK ACCOUNT. BUT ITS BEING ONE WEEK AND NO FUNDS IN MY BANK ACCOUNT.
I READ ALL THE REVIEWS HERE AGAINST THEM, AND I WILL USE THE MAIL THEY SENT TO ME AND ALL THE REVIEWS HERE TO CHARGE A FILE AGAINST THIS COMPANY IN HIGH COURT. SINCE I KNOW VERY WELL TO MAKE THEM PAY FOR THIS SINCE ALL PEOPLE ARE NOT SAME, SOME WILL GIVE UP AND GO, AND AM NOT A PERSON LIKE THAT SINCE AM AN ADVOCATE ALSO.
IF I DONT GET MY FUNDS WITHIN 4 MORE DAYS. I WILL MAKE SURE TO MAKE THEM PAY FOR ALL THIS ILLEGAL ACTIVITIES THEY HAD DONE TO ALL PEOPLES AROUND THE WORLD.

Date of experience: August 19, 2017
Payoneer P. — Payoneer Rep
over a year old

I am sorry to learn that you are unsatisfied with the service and have been having issues with your payments. I'd love to learn more about the issue- please see my PM.

Bangladesh
1 review
4 helpful votes
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I $#*!ing Payoneer
August 19, 2017

I just $#*!ing Payoneer system. Great Stupid I am waiting 9 days+ for a payment approve. Really i am so confusion because how can now i recover my money.

Date of experience: August 19, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Imran, I'd love to learn more about the payment. Please see my PM.

New Zealand
1 review
5 helpful votes
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Negative
August 19, 2017

Payoneer doesn't deserve to have any star rating. Customer service sucks... payment process is very poor. I am supposed to be receiving money from an employer, employer already got a payment processed notification on his end... but idon't receive any on my end. I personally think they use the money for their own benefit first, before any of us, hardworking online workers even get hold of our much-deserved wages.

Date of experience: August 18, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Anne, I am sorry to learn you are unsatisfied with our service. I'm happy to look into it and help you solve the issue- please see my PM.

Bangladesh
1 review
3 helpful votes
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Payoneer is Scam!
August 18, 2017

I ask my a U.S. A friend to pay me. He told me to chose 'Payment Request'. I have created a request to him. He also accept all the requirements. But after 14 is it still at payment approval. But didn't receive any money from payoneer. Me and my friend try to contact with their agent but they don't know what is going in this transaction... LOL

Date of experience: August 17, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Asif, I hope your payment has arrived and everything is OK now. In any case, I'd love to learn more and help if needed, please see my PM.

Germany
2 reviews
2 helpful votes
Follow Jevgenijs F.
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Don't use their service! This service is only for scammers. I paid 500 eur to developer and he disappeared after that i don't know what to do. Try to contact this payment system but they doesn't respond on my e-mails and looks like they don't care about nothing. SO SCAMMERS THIS SYSTEM IS THE BEST FOR YOU

Date of experience: August 15, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Jevgenijs, I regret to hear about your unfortunate situation. I'd love to look into it- please see my PM.

Pakistan
1 review
8 helpful votes
Follow jabbar L.
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My funds are stuck worth of 8000 USD. First they removed my password because when I tried to access the account (I remember the password) all I see was "Your username or password is incorrect".

I press the Forgot password link and it looks like they have removed my verification number as well. I tried contacting their support but I am still waiting for days to have my account restored.

I don't think they will restore my account. I am going to sue them in small business claims court in the US. I am also submitting articles everywhere I can so people would stop using this scam.

Date of experience: August 8, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Jabbar, Indeed this seems frustrating. I'd love to try and help out- please see my PM.

Serbia
1 review
4 helpful votes
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Ok, so I was expecting money from client ASAP, and they asked me $#*! tone of info to provide them with, but I was like ok... 7 days later, I try to get in touch with their support, I wait more than 1 hour to get in touch with somone in live chat, I finaly get in turn, it sais,, there are no available agents at the moment, please try later'', now I'm waiting again, 67th in the queue... Almost non site won't accept Payoneer card, when I try to withdraw my funds from ATM, it sais,, Error, please contact your bank''. This smells on real bad scam to me...

Date of experience: August 7, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Aleksa, I hope your issue have been resolved. If not, I'm happy to look into it- please see my PM.

India
2 reviews
3 helpful votes
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Worst Service Ever
August 4, 2017

Being into digital marketing field for the last 5 years, I have never seen such a worst service ever. It's been 25 days now, even after the matter is sorted out, they haven't refunded my amount back. The amount is over 1000 USD. I can't make the payments to the clients and I'm losing my business now.

Wish if zero would be the option for rating, I would have chosen it.

Date of experience: August 4, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Deep, I am sorry to learn you have not received your refund. I sent you a PM, happy to look into it and help you out.

India
2 reviews
8 helpful votes
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They always send my money in time i. E. within 4 business working days. They have excellent customer support. Always replied my queries within 4 business working days. They have lower 'Currency Conversion Fees'. They are Trustworthy and Reliable.

Date of experience: August 2, 2017
Serbia
1 review
4 helpful votes
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Payoneer is a great service while everything works - But if you ever need to contact their customer service, prepare for a rough ride. It is very difficult to reach - phone option does not work in practice, you need to wait for close to an hour to reach them via chat and contact email forces you to automated answers which don't help at all. When you finally reach their support, they need 4-7 days to respond at all and weeks to do anything. Good choice for a part-time freelancer, but they lack adequate customer service to serve serious businesses.

Date of experience: August 1, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Fewe, I am sorry to learn that you have been having issues with our customer service. Please see my PM, I’d love to learn more about the issue and see if I can help out.

Pakistan
1 review
1 helpful vote
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Payments
July 28, 2017

I have 150 Million us dollars in my two accounts in Payoneer. Payoneer is not issuing good standing official statement of my accounts. Not issing prepaid master card for
Use on pay pal and payoneer accounts, I am busy in sign up/log in since 15 May 2015
But i am not allowed to complete all pages of sign up. Please help me

Date of experience: July 27, 2017
Payoneer P. — Payoneer Rep
over a year old

Hi Imtiaz, upon request Payoneer can submit good standing statements for your account- all you need to do is contact our customer care team. I’m happy to look into your case, please see my PM.

India
1 review
2 helpful votes
Follow Dubey K.
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My Payoneer account is associated with *******@gmail.com
Security qyestions and answers asked by customer care lady was stupid way of verifying identity. You guys rejected my payment from Skrill whereas Skrill has sent Euros from its company account to my EUR receiving account. You never mentioned that you don't accept payment from Skrill. Your site says that I can receive SEPA payment from European companies to my EUR account but you rejected this payment. You have pathetic service. I will never ever use Payoneer in my life and will write my review on sitejabber, mouthshut and many reveiew sites.

Date of experience: July 21, 2017
Pakistan
1 review
3 helpful votes
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Briliant
July 21, 2017

Payoneer is a very reliable payment way. I feel pleasure for using it. It is very briliont method of payments. It facilitates us to recieve the foriegn payments

Date of experience: July 20, 2017