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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Worst custserv on the planet, thieves!
Stay away, you are warned!
I've been hassled for two weeks now looking for funds transferred from PayPal to Payoneer.
The money was sent to me Oct 27 but they said they receive it on 31st, and yet its already the 3rd of November and they still don't want to give my money. I used to promote Payoneer but now I regret using the service, worst service I encountered in my whole life. Just tell me if you don't want to give the money Payoneer, scammer
One of the worst online payment processing site. Please do not waste time. I got payment, and then wanted to transfer someone, and it says i need to load money to send.;. While i have already 80$ in it. What worst it can be? And now when we have requested refund, its more than 2 weeks and no reply..
I get payment 2 weeks ago, they asked for ID proof. I sent. Now i asked customer support status of my payment. They said it is under review. After wasting 15 days. They always says, its under review. This is big fraud company. Be aware. Don't go with this. You will lost your money. As i did.
How does this company even exist? And... why would ANYONE ever use them?
Their site is garbage and they cause so much anxiety and stress for no reason.
I updated my bank account with them MONTHS ago, yet... they send money to the only bank account.
I seriously can't believe this company hasn't been hit with a class action lawsuit for how horrific they are.
Every experience with them is negative and they are thieves.
Immediately i transferred funds into my account, they asked for identification. After all the verification my account was not approved. Am tired and frustrated. Please do not use their service
Hi there Hamza,
As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCardĀ®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
Payoneer's core obligations are to protect its clients' funds and prevent money laundering. It is unfortunate to hear that you did not have a good experience with our platform and customer support. We would like to further look into your case and follow-up with you. Please provide your customer ID and email associated to your Payoneer account.
Thanks,
The Payoneer Team
Someone managed to retrieve my credit card information AS well as my PIN and withdraw over 6000$ on the other side of the world without Payoneer blocking a single transaction or limiting the amount. The fraud department is unexistant, said I had chances of not retrieving my money. Would never trust again, I'm closing all my accounts.
Payoneer fraud, they cantĀ“make a simple Refund, i am waiting for 6 days and the live chat employees says the same: wait, tomorrow and so on.
Hi Antonio, I am sorry to learn your experience with Payoneer. I hope this was resolved, and if not- happy to help. Please PM me with the details, and I'll gladly take a look.
They hold your money and they are unrespectful. I have an issue everytime that I receive money, they are time consuming, do not respect people
Hi Ticiano, I am sorry to learn you have been having issues with your payments. I'm happy to help, and would love to learn more so I can step in. Feel free to PM me with the details.
After the complaining about the receipt of the card, it appears Payoneer received the complaint and thereafter they contacted me to apologize for the "delay". Subsequently, they shipped the card via a courier delivery service. I have since received the card.
Hi Chris, Glad to hear that you got your card :)
I registered and opened an account with Payoneer where my affiliate commission was deposited. I then ordered a Mastercard debit card. They emailed me that my card has been shipped to me. I waited for it for months to arrive but it never did.
Later I received an email from them that my card was undelivered and then returned to them. I don't know where it was sent to but I never received any notification from anyone for delivery of such a card.
I re-ordered another card and requested that it be sent via courier. It has now been more than 3 months and I haven't heard any word from them. I don't know whether they're still planning to send the card or not.
I have sent numerous messages via their ticket submission system and also via email but have not received any response to any of those messages. Ironically, my account continues to incur service / bank charges.
I have no clue now as to what to do next.
You've been warned. We started to use Payoneer to pay our international employees. So far it has been 11 DAYS and not one of them as received their pay. Yet, Payoneer withdrew the funds from our bank 10 DAYS AGO. I have emailed them more than once and get ZERO reply. DO NOT USE THIS SERVICE.
The worst payment platform ever VERY BAD SERVICE AND THEY BLOCKED ME AS SOON AS I TRIED TO TAKE OUT MY MONEY AFTER 30 COMPLAINTS
Hi there Pete,
We are sorry to hear about your experience in the past. We would like to look further into your case for you and follow-up with you. Please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look.
Thanks,
The Payoneer Team
I do not recommend Payoneer. The bad reviews are TRUE. I still have not received my money from September withdrawal. They said there was something wrong with my bank details suddenly. Which is so weird because ALL my other previous transactions were successful. But now that it's a big amount it seems like it's taking forever to get to me. I just hope you don't scam people. :( I trusted this company for a year. I want to file charges against them if they do not give me my money!
I sold my product on Amazon and they giving me no choice by to open and use Payooner account only. I have a very hard time to withdraw my money.
I'm sorry to learn you are having difficulties with withdrawing your Amazon earnings. I'm happy to help- feel free to PM me and I'll do my best to assist.
I was pretty hesitant because of the negative reviews found here. But by following their instructions regarding deposit types (direct banking transaction versus wiring, etc.), this has been a fantastic find for me. I was paying almost 10-20% to receive UK payments through a third party service as a freelancer. With Payoneer's relatively low conversion/withdrawal fee I am keeping much more of my gross. I have been using Payoneer for several months without a hitch.
I do not understand all of the users that say they cannot withdraw their funds? I have had absolutely no issues, literally it takes one step? I almost wonder if some of the reviews are competitor? Of course it can take 3-5 business days to receive funds from Payoneer, maybe they are expecting immediate transfers?
I had 2 rentals on Airbnb in the beggining of September, but I didn't receive them yet, and on AirBnB site, they asked to contact Payonner directly to check it the payments. I did it, and open a request n. ************** more than 10 days ago, they said they would escalate it internally. After that, I contact Payoneer twice and the approach was the same: wait them to contact me by email. Another strange fact is that I received the rental that happened last week, so it's a not problem of data or profile.
Hi Marco. First of all, I hope this was resolved by now. If not, I'm happy to look into if for you, feel free to PM me.
They show it's very easy to open an account and get paid. But DON'T FALL for it. Once you get any payment in your account it won't let you withdraw. Your money will stuck forever. And their customer support is useless. This company is going to shut down very soon, so if you have any money in your account it will be lost forever.
Hi Hemant, I'm hoping the issue was resolved by now, however- happy to look into it and help out. Please PM me with the details.
DON'T OPEN AN ACCOUNT WITH THEM!
They make it really easy to register for their services, however once you receive your first payment it's all different.
I have tried so many times to withdraw my funds to my bank account, however the transaction keeps failing even after I provided them will all the required documentation.
Then, you will speak with their Customer Care, they have no idea what does their company offers and they will start to attack you. Even though their supervisors, no solutions at all and same level of vulgarity and stupidity.
There are a lot of other options, they cost more but at least they won't scam you.
Hi Jack, I regret to hear about the experience you have had. I'm, happy to look into and and help out- please PM me with the details.
All I wanted to do was change bank accounts.
Get ready for cat and mouse playing timezone-tag. It has taken an entire week since my initial enquiry and the matter is still not resolved. For an online service this is totally unacceptable.
Stay away.
Hi Matt. I'm sorry to learn you are unhappy with your experience with us, and I'm happy to help. Can you please PM me the details so I can look into it for you?
The fund was deposited but unable to withdraw. It takes me around the loops to do this and that and still same result. Emailed them, but received a auto reply. DON'T USE THIS. WHAT A WASTE OF TIME AND POSSIBLY LOST OF MONEY.
Hi Meng, It's hard for me to know why your withdrawals were unsuccessful, however I'm happy to look into this for you so I can help out and improve your experience. Please PM me with the details and I'll make sure to look into it.,
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Pooja,
In order for Payoneer to maintain the security of our account holders and our services, we require account holders to provide valid documentation to verify their account and their payments. We are sorry to hear about your experience, please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look in your case for you.