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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This service was on point. I got my issues resolved very fast. Thanks Support. I would come back as many time as I am to knowing fully that my issues would be resolved in no time
I had a few questions regarding my payment as newbie to payoneer, and the support assisted me very well.
I called in because my card was compromised and had was cancelled by Payoneer (which is a good thing) The two girls, Sofia and Charly, I spoke to was very professional and competent. I was pleasantly surprised by the service. The communication was excellent.
I had a problem to receive my money from Airbnb, which they told me was send your money to payoneer account. ı have contacted by phone directly to payoneer. They gave me whole information.
Thanks for help again.
Got a payment from Crossover (company I work for) delivered back to them because Payoneer tried 3x (even after I confirmed my bank data several times, even had to send them a check slip, payoneer still used wrong data) to send my money with THE WRONG DATA ("bank transfer" personnel cannot read simple numbers).
Now my payment is late for more than 2 weeks, and for every time payoneer missed a SIMPLE PROCEDURE (type in CORRECT bank data to transfer money), they NEVER provided an update, I had to open the customer chat and attendants would treat me like a nuisance, provide false information (told me to wait 5 days, then I contact them back, suddenly I have to contact my company as they returned my money to them).
Congratz Payoneer! I dont even have a way to escalate my issue because you lack structure as well!
Not Nice at all, why the hell did you make a minimum money request $50 it's killing me. I have projects with $20 so I cannot send invoices. Switch it back to $20 as it was.
There were some fraudulent activity on my card three weeks ago Saturday and Ive been waiting on a card every since. Everytime I contact chase with my personal information I get disconnected. The other day I had to lie and say I was opening a new account just to speak with a live person, who told me I was going to receive my card last Thursday. I have yet to receive a new card. This is such and inconvenience and Im extremely unhappy.
After 7 years of using services now you can not approve documents?
Customer service keeps repeating same thing when i said don't have Thai id
Provided passport
Thai work permit
Driving licence
Phone bills
Asking for government issued proof... work permit is not issued by any private firm or company it is issued by government of Thailand only
Non of them approved after 7years of no issues usages?
And after all liers saying there was no balance on previous card when there was...
Really didn't expected from Payoneer this
Thank god i didn't kept high balance otherwise you guys might have lied about that also
No more Payoneer have more options
No wonder why's Payoneer the best service provider in its game!
It supports many-many platforms!
The only drawbacks I have felt about it are:
1. The newer cards and accounts are not supported in Facebook Ad Platform.
2. Some of the platforms ask for the zip code of the virtual bank provided by Payoneer, however, there is no zip code of banks mentioned in the "Global Payment Service." And this makes hard to add Payoneer as payment receiver to those platforms.
3. Payoneer doesn't provide "Buyer Protection Service" for transactions below 20$ while doing online shopping.
4. Free delivery of the MasterCard too much time than it should have.
The shipper says they never received our payment and Payoneer said they sent it. I asked to get my money back as someone is not telling the truth! This is fraud company, never use. I have asked for refund of my money as the shipper claims they never got money so my items never shipped. Payoneer contacted me and said for me to contact the shipper. Then why use a payment processor if they are not going to protect you? If i wanted this service i would have paid supplier directly. They don't reply any messages. Our mastercard said never to use them again as apparently they have heard of many problems from this company. Horrible stay away.
My 2 payments were under review, I came here and read reviews and was too worry, but after I talk to chat live support, they solve my problem immediately, they request my government ID and full address. Afterward I open my account and my payments were approved! :)
Read policies carefully then open your account with them. I have very good experience.
Read carefully all term and conditions, money always is an issue that's why companies rule are strict.
They withdraw money from my account and never transferred to my bank account. They are fraud people. Their services are pathetic. They never send me positive reply to trace my payment. It is simply fraud
This company is simply fraudulent, they withhold funds on spurious grounds. Thier responses and requests illogical and unreal.
One such moronic response is " as your bank to return the funds to us"
As a payment provider, they absolutely know that the receiving bank has no knowledge of where a payment may be lying or is able to furnish me with any information other than " please ask the person making the payment to ask their bank to trace the funds"
Hi there Robin,
It is unfortunate to hear about your experience. I understand that this may already be resolved, but we value all input from our customers and want to look further into your case and follow-up with you. Please send us a private message here with your customer ID and email associated to your Payoneer account.
Thanks,
The Payoneer Team
I use a company called Ownersdirect to market a holiday rental property and in turn they use Payoneer to handle payments made by a guest to the owner. Guests are making deposit payments and Payoneer have still not sent me the payment and its been 10 days since the guest made payment and still nothing. Their customer service is horrible and they have not replied to my emails or facebook messages.
Hi there Mark,
It is unfortunate to hear that you did not have a smooth experience with our platform. We would like to further look into your case and follow up with you.
Please send us a private message with your customer ID and email associated to your Payoneer account.
Thanks,
The Payoneer Team
Guys do not use billing services at Payoneer, they are not matured enough to handle cases. They do not know exactly what they are doing, they will ask for additional information then take 2-3 days to review those information, then again ask for addition document to submit and then takes 2-3 days to review. Now, after couple of days they will send you an email saying document that you have sent, files are corrupted please resend it again. You send same files again, second day they will say please send it again. Then they will take ages to review your payment, and funny thing is client has already provided ID proof and required verification document. They take 15-20 days to approve your payment, I rather suggest use paypal and be at ease of smooth transaction.
I was pleased to deal with Pioneer company, support at the level, high quality payment service.
We wish you success.
Thank you very much and wish you success and further progress, speed
I especially thank the support staff, especially Professor Sharif Ibrahim
Greetings to all of you :)
Payoneer support team makes every problem easy with a quick solution, even if the problem is on their side!
They changed too much. They are very fast and solution focused. I am satisfied after my previous bad experiences.
2 years ago i decided to stop selling from amazon.com just because of payoneer's payment problems. I have been waiting for my money withdraw since 29th of January. First they wasted my time by forcing me to supply documents for the account that i will transfer my money which is none of their business since it is my money and i can transfer to anywhere in the world and after that now i can't see the money at my payoneer account and my withdraw account. They dont even reply my support ticket about this since 6 days!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Faisal,
We are sorry to hear about your experience. It sounds like you had a delayed transfer to your local bank account. We would like to look further into your case and follow up with you. Please send us a private message with your customer ID and email associated to your Payoneer account.
Please send