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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She was patient, helpful and so kind, Thank you so much for your help
You are the best, that's the kind of calls you want to have in the customer services, :)
I Love Payoneer. I am using it for almost three years now, and I am fully in love. Great services, great customer support, no errors or bugs!
Payoneer customer service was very helpful and polite, the best professional help by phone Ive encountered.
Why you need drivers licence and bank info. I want to evaluate how you pay me when it's time. You ask to much info.
I had a very bad experience with payoneer
I initiated a week ago a bank transfer and even after longer than 5 working days it stated "under review". They state in their procedures a transfer is made in 3-5 working days but mine didn't EVEN LEAVE Payoneer after a whole week, it's still lost somewhere among their departments.
Meanwhile I chatted at least 3 times with their support and all told me they put my transaction on "high priority" but nothing happened, and I got from support just promises, no facts.
Not recommend at all...
Very fast response and clean information. So far it was good communication and I am waiting for the outcome.
Great experience and i got the quick response. I got proper direction from them and got my new card shipping details.
Its been a great pleasure to use payoneer service they had a v great customer support and quick transaction services. Highly Recommended for your online payments
The response is very fast and totally appreciate that. All my issues were solved within no time. I would recommend anyone to use Payoneer as their first choice.
I am totally satisfied with the customer services. I just hope that other departments of Payoneer give us the same services as customer service. Just want the Payoneer to be friendly using for simple people like us. Thank you.
Very satisfying, agent I talk/chat to was very knowledgeable and nice. Hope every time I needed assistance I can speak with an agent like Brendan
I called with an issue about my card's expiration date. To my amazement, Matthew kindly guided me to the revelation that my card expires in 2/2019 instead of the 2/2018 my mind kept locking onto. It was a great laugh and a great relief
I recently requested to withdraw my funds to my bank account! It was money which i gained a few months at my job! Usually withdraw to bank account take 2-5 days but in my case was over 10 business days, probably there was a few circumstances which made the transaction to be so slow like (huge amount of requests) or something else!
Good company & customer service. Quick reply & low fees on deposit transactions. Been using Payoneer for over two & a half years with no negative issues,
Very happy with call, quick response didnt have to wait long for answer, will advise others about your service
The bank associated to one of my account has closed and now I'm being forced to withdraw/use all the money I have there up to May 31,2018. I didn't like this experience.
Leadership, Communication, and Creativity/Innovation. Along with Customer Service, these Big 5 will round out your performance review template nicely.
One call and an e-mail confirmation solved my problem. The Customer Service was very helpful and clear in what to do.
Awesome experience and excellent customer service so far. The latest customer service associate Michael helped me a lot.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members