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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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North Macedonia
1 review
0 helpful votes
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Amazing Support
May 25, 2018

Brendan was very helpful and professional.
There is nothing more i could say about your support, it's just great :)

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Prompt response
May 25, 2018

Had a nice feedback to my problem. Whenever i felt the need to solve my problem payoneer live chat helped me and cooperated with their valuable information to get my problem fixed.

Date of experience: May 22, 2018
Kenya
1 review
0 helpful votes
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Excellent Ianne Customer care
May 24, 2018

The customer care representative was easy to talk to and straight to the point, i would recommend Payoneer to my friends

Date of experience: May 22, 2018
Mexico
1 review
0 helpful votes
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Amazing Support
May 24, 2018

This is the first time in 5 years that I contact support via Live chat, and everything was just fine, they solve my question and fixed the problem in minutes.
Thank you Payooner, You've always been 5 stars in service but now I give you 5 stars in Customer Support!

Date of experience: May 22, 2018
Greece
1 review
0 helpful votes
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Excellent service
May 24, 2018

Excellent service for remote workers and for professionals, I have been using it for years without any issues.

Date of experience: May 22, 2018
Thailand
1 review
0 helpful votes
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Leading Online payment services
May 24, 2018

Just Awesome Service By Payoneer. Especially Their Chat support is awesome. I would recommend payoneer to whom need international purchase or payment receive.

Date of experience: May 22, 2018
North Macedonia
1 review
0 helpful votes
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Recently there was a change made regarding the balance on our accounts that wasn't known until I received funds but they weren't shown on the same place they usually were and I couldn't withdraw them the usual way (with the card I already have which is valid until next year).

In future please inform your members when changes like these are made (I'm talking about the USD balance thing that is new)

Date of experience: May 22, 2018
Brazil
1 review
0 helpful votes
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Like it a lot
May 24, 2018

Always a good company always willing to help us and there is nothing I could say that they did wrong

Date of experience: May 22, 2018
Greece
1 review
0 helpful votes
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Very happy overall
May 24, 2018

Had a few problems with the recent replacement of the cards... but your team support helped me out.
I enjoy your services and recommend payoneer to anyone.

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
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Using for my business
May 24, 2018

I am using payoneer for my business from last 8 years and it's an amazing services.
Thank you Payoneer!

Date of experience: May 22, 2018
Chile
1 review
0 helpful votes
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Awesome Customer Service
May 24, 2018

I have issue with paypal to payoneer. Finally today guy name was Roonie guide me step by step and give all detail answer.

Thanks

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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I had an issue where I was puzzled and frustrated and started with misbehaving with the agent. But the agent was too polite and professional. Listened to me and then one by one sorted up all the problems. This is just beyond my expectations.

Date of experience: May 22, 2018
Nigeria
1 review
0 helpful votes
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Exceptional Experience
May 24, 2018

I like the fact my problem was resolved on one call and i got a call back to make sure i got everything i deserved. I am so glad and also the quick response was so intriguing. I loved every bit of the process. Thank you

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Awesome support
May 24, 2018

She is trying hard for me to solve my issue and tell me to expedite my issue to her upper support manager. Thanks for her help. Though I am waiting for my solution yet.

Date of experience: May 22, 2018
India
1 review
3 helpful votes
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Very unsatisfied
May 24, 2018

It take one week only to load money to come in payoneer account. Thenyou can withdraw in your bank account. Paypal so simple you get your money in few minutes.

Date of experience: May 22, 2018
Greece
1 review
0 helpful votes
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Excellent Service
May 24, 2018

I'm using Payoneer services for more than 4 years and I'm extremely happy with the professionalism of the people and the overall quality of service. I highly recommend Payoneer to any freelancer that seeks for a professional payment service.

Date of experience: May 22, 2018
Benin
1 review
0 helpful votes
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Good experience with Payoneer
May 24, 2018

After having noticed something wrong with my account and chat with the Payoneer Customer Care Survey, I was really satisfied the way they care about me. Very GOOD

Date of experience: May 22, 2018
Bangladesh
1 review
1 helpful vote
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Yes, the payoneer is the best! Although this is the best way to get the money from online marketplaces! Best because of their valuable support, low fees and more that I can't express! I recommend payoneer to all freelancers!

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Awesome Service & Support
May 24, 2018

Very professional and customer friendly. Handle problems very efficiently. Great Support Team with highly skilled professionals.

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Amazing!
May 24, 2018

Their support is in time and very strong with professionalism. But if we can get this support for rest of time like this then we will be very grateful. Love you guys all of you. God bless all of you.

Date of experience: May 22, 2018