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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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Brendan was very helpful and professional.
There is nothing more i could say about your support, it's just great :)
Had a nice feedback to my problem. Whenever i felt the need to solve my problem payoneer live chat helped me and cooperated with their valuable information to get my problem fixed.
The customer care representative was easy to talk to and straight to the point, i would recommend Payoneer to my friends
This is the first time in 5 years that I contact support via Live chat, and everything was just fine, they solve my question and fixed the problem in minutes.
Thank you Payooner, You've always been 5 stars in service but now I give you 5 stars in Customer Support!
Excellent service for remote workers and for professionals, I have been using it for years without any issues.
Just Awesome Service By Payoneer. Especially Their Chat support is awesome. I would recommend payoneer to whom need international purchase or payment receive.
Recently there was a change made regarding the balance on our accounts that wasn't known until I received funds but they weren't shown on the same place they usually were and I couldn't withdraw them the usual way (with the card I already have which is valid until next year).
In future please inform your members when changes like these are made (I'm talking about the USD balance thing that is new)
Always a good company always willing to help us and there is nothing I could say that they did wrong
Had a few problems with the recent replacement of the cards... but your team support helped me out.
I enjoy your services and recommend payoneer to anyone.
I am using payoneer for my business from last 8 years and it's an amazing services.
Thank you Payoneer!
I have issue with paypal to payoneer. Finally today guy name was Roonie guide me step by step and give all detail answer.
Thanks
I had an issue where I was puzzled and frustrated and started with misbehaving with the agent. But the agent was too polite and professional. Listened to me and then one by one sorted up all the problems. This is just beyond my expectations.
I like the fact my problem was resolved on one call and i got a call back to make sure i got everything i deserved. I am so glad and also the quick response was so intriguing. I loved every bit of the process. Thank you
She is trying hard for me to solve my issue and tell me to expedite my issue to her upper support manager. Thanks for her help. Though I am waiting for my solution yet.
It take one week only to load money to come in payoneer account. Thenyou can withdraw in your bank account. Paypal so simple you get your money in few minutes.
I'm using Payoneer services for more than 4 years and I'm extremely happy with the professionalism of the people and the overall quality of service. I highly recommend Payoneer to any freelancer that seeks for a professional payment service.
After having noticed something wrong with my account and chat with the Payoneer Customer Care Survey, I was really satisfied the way they care about me. Very GOOD
Yes, the payoneer is the best! Although this is the best way to get the money from online marketplaces! Best because of their valuable support, low fees and more that I can't express! I recommend payoneer to all freelancers!
Very professional and customer friendly. Handle problems very efficiently. Great Support Team with highly skilled professionals.
Their support is in time and very strong with professionalism. But if we can get this support for rest of time like this then we will be very grateful. Love you guys all of you. God bless all of you.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

