Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been using Payoneer for over a year now. Everything has been 95% seamless. When I did have minor issues and called them, the issued were always addressed and sorted. Good customer service. Great company!
Always payoneer support is the best on the market, in English or Spanish the angent is very helpful and polite
You really helped me to understand everything that I been confused about. Great experience. Finally I can just call your costumers service and speak about my problem without being more confused.
That was very helpful Thank you so much The problem never get five minutes We get our solution faster Thanks a lot
Awesome Experience. They have the most responsive and most interactive customer service ever. The customer service representative were very friendly and supportive.
The only thing I dislike are certain things about the system. For example:. The Robot link below is quite annoying.
I've received nothing but an exceptional service from Payoneer, they certainly are serious about customer centricity.
They are really doing a good job. I just waited a little bit but when i got the support member. He talked with me very politely and i got my solution
It was as perfect as a cheese Cake in Beijing, ;) It was soft, polite and understood my whole issue and cleared my everything.
Payoneer Is the only and the best website for pakistani freelancer. And its support is so much good they listen every thing and understand all the problem and solve them in a minute.
On going process, I haven't received my money back from Payoneer yet. I booked flight tickets using Payoneer but Misty flight whom I booked my tickets are not providing me a ticket or refunding money so I contacted Payoneer as I made payment through them. Still waiting for Payoneer to refund my money.
Dont know why we have to upload a copy of our passport to receive payments through payoneer. It is very dangerous I think to upload this kind of material in this age of hacking technology and identity theft.
Really nice service take promt action very relaible. I do recommend it to other best payment gateway itna the market
Good and fast support. Facilitates my global freelance business. I am personally thrilled to receive my payments in this platform.
I have Been told severas things every Time i call AND i just want that money. To be Found AND deposited to me, besides from that the service it's good so far.
Mr. Edwin, help me so I can solve my problem. Now I am withdrawn my money my local bank account
Thanks, Edwin
I am the founder of Harley-Davidson Motor Company's Radical custom paint program (1999) and do a lot of on line transactions worldwide. I currently use pay pal and other payment methods also, but I can tell from first hand experience and many transactions; Payoneer is the best payment and Escrow processing company I have ever dealt with!
Their customer service team is not just kind and helpful, they actually CARE about you and are always willing to go the extra mile to make sure your questions are answered. You will not feel like to you are talking to a cold robot (as you may have already experienced with pay pal CS).
Thank you to the team at Payoneer for the awesome work you do.
I got 2 issues.
1st issue was about blocked card to be replaced with new one and 2nd issue was about fund switching to new active cards.
1st issue took time but 2nd issue was solved promptly.
I find Live chat assistance is quick way to resolve issue. Only frustrating thing is - Once your chat get disconnected, next time you will get a new chat assistant, to whom client needs to explain everything from scratch.
Although Chat history option is there, but it would be nice, if in case of disconnection, same chat assistant can be allocated so that we can resume chat discussion from place where it was disconnected earlier instead of repeating everything to new chat assistant.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

