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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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TT
1 review
0 helpful votes
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Excellent
May 25, 2018

I've been using Payoneer for over a year now. Everything has been 95% seamless. When I did have minor issues and called them, the issued were always addressed and sorted. Good customer service. Great company!

Date of experience: May 22, 2018
VE
1 review
0 helpful votes
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Best support
May 25, 2018

Always payoneer support is the best on the market, in English or Spanish the angent is very helpful and polite

Date of experience: May 22, 2018
India
1 review
0 helpful votes
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5
May 25, 2018

Its a new but i satisfy with it, full of it and may be i will refer to some one else cause for good opurtunity

Date of experience: May 22, 2018
Montenegro
1 review
0 helpful votes
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It is great
May 25, 2018

You really helped me to understand everything that I been confused about. Great experience. Finally I can just call your costumers service and speak about my problem without being more confused.

Date of experience: May 22, 2018
Morocco
1 review
0 helpful votes
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Thank you so much Payonner
May 25, 2018

That was very helpful Thank you so much The problem never get five minutes We get our solution faster Thanks a lot

Date of experience: May 22, 2018
Hong Kong
1 review
0 helpful votes
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Awesome
May 25, 2018

Awesome Experience. They have the most responsive and most interactive customer service ever. The customer service representative were very friendly and supportive.

Date of experience: May 22, 2018
Texas
1 review
0 helpful votes
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Excellent workers.
May 25, 2018

The only thing I dislike are certain things about the system. For example:. The Robot link below is quite annoying.

Date of experience: May 22, 2018
South Africa
1 review
0 helpful votes
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Super Payoneer
May 25, 2018

I've received nothing but an exceptional service from Payoneer, they certainly are serious about customer centricity.

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Great experience
May 25, 2018

They are really doing a good job. I just waited a little bit but when i got the support member. He talked with me very politely and i got my solution

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
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Perfect
May 25, 2018

It was as perfect as a cheese Cake in Beijing, ;) It was soft, polite and understood my whole issue and cleared my everything.

Date of experience: May 22, 2018
Bulgaria
1 review
0 helpful votes
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Survey
May 25, 2018

The experience I had was a great one. I have received very good and professional help from the customer support.

Date of experience: May 22, 2018
Hong Kong
1 review
0 helpful votes
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Payoneer Is the only and the best website for pakistani freelancer. And its support is so much good they listen every thing and understand all the problem and solve them in a minute.

Date of experience: May 22, 2018
GB
1 review
1 helpful vote
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On going process, I haven't received my money back from Payoneer yet. I booked flight tickets using Payoneer but Misty flight whom I booked my tickets are not providing me a ticket or refunding money so I contacted Payoneer as I made payment through them. Still waiting for Payoneer to refund my money.

Date of experience: May 22, 2018
Nicaragua
1 review
0 helpful votes
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Passport
May 25, 2018

Dont know why we have to upload a copy of our passport to receive payments through payoneer. It is very dangerous I think to upload this kind of material in this age of hacking technology and identity theft.

Date of experience: May 22, 2018
China
1 review
0 helpful votes
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V good service
May 25, 2018

Really nice service take promt action very relaible. I do recommend it to other best payment gateway itna the market

Date of experience: May 22, 2018
Kenya
1 review
0 helpful votes
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Great payment provider
May 25, 2018

Good and fast support. Facilitates my global freelance business. I am personally thrilled to receive my payments in this platform.

Date of experience: May 22, 2018
DO
1 review
0 helpful votes
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Issues with the bank transfer
May 25, 2018

I have Been told severas things every Time i call AND i just want that money. To be Found AND deposited to me, besides from that the service it's good so far.

Date of experience: May 22, 2018
Bangladesh
1 review
0 helpful votes
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Active my payoneer EURO balance
May 25, 2018

Mr. Edwin, help me so I can solve my problem. Now I am withdrawn my money my local bank account
Thanks, Edwin

Date of experience: May 22, 2018
Mexico
1 review
0 helpful votes
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I am the founder of Harley-Davidson Motor Company's Radical custom paint program (1999) and do a lot of on line transactions worldwide. I currently use pay pal and other payment methods also, but I can tell from first hand experience and many transactions; Payoneer is the best payment and Escrow processing company I have ever dealt with!
Their customer service team is not just kind and helpful, they actually CARE about you and are always willing to go the extra mile to make sure your questions are answered. You will not feel like to you are talking to a cold robot (as you may have already experienced with pay pal CS).
Thank you to the team at Payoneer for the awesome work you do.

Date of experience: May 22, 2018
Rwanda
1 review
0 helpful votes
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I got 2 issues.

1st issue was about blocked card to be replaced with new one and 2nd issue was about fund switching to new active cards.

1st issue took time but 2nd issue was solved promptly.

I find Live chat assistance is quick way to resolve issue. Only frustrating thing is - Once your chat get disconnected, next time you will get a new chat assistant, to whom client needs to explain everything from scratch.

Although Chat history option is there, but it would be nice, if in case of disconnection, same chat assistant can be allocated so that we can resume chat discussion from place where it was disconnected earlier instead of repeating everything to new chat assistant.

Date of experience: May 22, 2018