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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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VE
1 review
0 helpful votes
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Excellent service.
May 25, 2018

Do not hesitate to use Payoneer if you think its service will be of help for you. Excellent company.

Date of experience: May 23, 2018
Pakistan
1 review
0 helpful votes
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Best service ever.
May 25, 2018

I talked to Daniel who is a customer service representative for Payoneer. He listened to my queries very patiently and helped me a lot to fix it.

Date of experience: May 23, 2018
Morocco
1 review
0 helpful votes
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A Great Experience :)
May 25, 2018

As a freelancer, i can approve that Payoneer is a great service for Recieve, Send, Withraw money to local bank account and more... Keep on the great work. Thank you Payoneer :)

Date of experience: May 23, 2018
Egypt
1 review
0 helpful votes
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Withdraw Money to Bank account
May 25, 2018

It is the only and the easiest method to Transfer money from freelancer website for Arabic countries

Date of experience: May 23, 2018
Philippines
1 review
0 helpful votes
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Great service
May 25, 2018

Great customer service. He help me with my problems and get it solved.
More power and God bless payoneer customer help center.

Date of experience: May 23, 2018
Germany
1 review
0 helpful votes
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Very helpful
May 25, 2018

This was a very professional and helpful call. All my questions were answered in a short time. No waiting in line. Thank you!

Date of experience: May 23, 2018
AE
1 review
0 helpful votes
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What is it for?
May 25, 2018

Since it can only be used as a debit card, and we cannot fill it easily, what benefit do we get from it? Better interest rates? My advise is to turn it into a credit card (no credits) and to be able to fill it easily, then as a prepaid credit card it can be useful.

Date of experience: May 23, 2018
Kenya
1 review
0 helpful votes
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Best service out there
May 25, 2018

Friendly customer services. Best in the Industry. Best rates especially in the Kenyan market. Would recommend it to any person.

Date of experience: May 23, 2018
Pakistan
1 review
0 helpful votes
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Marvellous Service
May 25, 2018

I have tried to use this service for online withdrawls but it makes me sad when i met with a Team Person he was really such a kind person and cooperation was very strong with me as I didn't thought like that...

Date of experience: May 23, 2018
Nigeria
1 review
0 helpful votes
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Payoneer is the best
May 25, 2018

I am very excited to use Payoneer, very good customer service and highly recommendable.
Their service is very good for me I am very interested in using Payoneer which is better for any business or personal transactions.

Date of experience: May 23, 2018
Bangladesh
1 review
0 helpful votes
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Best online customer service
May 25, 2018

I have so problems on receiving debit cards and had some issue on expired curds. All things handled by payoneer. So lot of thanks to payonner.

Date of experience: May 23, 2018
Greece
1 review
0 helpful votes
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I am very happy with payoneer
May 25, 2018

I am very happy with payoneer but i believe you have to make the online use of the cards more safe.

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
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Loving it!
May 25, 2018

Payoneer is doing a very great job for me. Rates are relatively lower and I receiver payments conveniently. I am simply loving it!

Date of experience: May 22, 2018
Nigeria
1 review
0 helpful votes
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Smart and Supporting
May 25, 2018

Smart and Strong and Supporting services! I love working with Payoneer for my online financials.

Try them and you'll get the same or even better experience. Surely.

Date of experience: May 22, 2018
Pakistan
1 review
0 helpful votes
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Unique Customer Support Service
May 25, 2018

Payoneer Customer Support Service is one of the best and unique service from other services. Hope its more better day by day.

Date of experience: May 22, 2018
South Dakota
1 review
0 helpful votes
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Lost access to account
May 25, 2018

Still in working order but communicated very well about my situation and forwarded my information to the correct department.

Date of experience: May 22, 2018
VE
1 review
0 helpful votes
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Payoneer me sirvio para salir adelante con mi profesion como Desarrollador Web, encontrar una forma de recibir pagos online de forma rapida, segura y poder a la vez canjearlos en moneda fisica es una tarea complicada, a veces imposible dependiendo de donde vivas, pero gracias a Payoneer pude realizar todas estas operaciones, pagar mis servicios, hacer compras por internet y muchas otras cosas mas sin tener que preocuparme por tarifas ocultas, ni complicaciones.

Date of experience: May 22, 2018
Nicaragua
1 review
0 helpful votes
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Excellent Service
May 25, 2018

This was the first time I called Payoneer, and I felt my question was answered in a polite and timely manner.

Date of experience: May 22, 2018
Germany
1 review
0 helpful votes
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I called to renew my Payoneer Card after it expired and did not have to wait to speak to a Customer Service Representative. My new Card will be shipped to me right away! I have never had a problem using this card, though I wish the fees to transfer funds to it were lower. I am happy though that there is no annual fee for using this card! Payoneer is a very convenient card to use Online or elsewhere!

Date of experience: May 22, 2018
Philippines
1 review
0 helpful votes
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MIca is superb
May 25, 2018

Because of Mica i will continue using Payoneer. She's so helpful. And made sure everything has been taken care of. Hope the comp will recognize you being a superb agent.

Date of experience: May 22, 2018