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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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Good customer support
June 6, 2018

Good customer support, I like the chat based support system.

However, when transferring money there is a forced currency conversion, and the rate is not known in advance!

Date of experience: June 4, 2018
Ukraine
1 review
0 helpful votes
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Good service
June 6, 2018

I've only used service about 5 months, all is OK. Support center works perfectly. I would like to see a more informative and functional personal "myPayoneer" cabinet. For example, SMS-approving system for payments.

Date of experience: June 4, 2018
California
1 review
0 helpful votes
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Professional
June 6, 2018

Very prompt reply and professional attitude, polite and to the point. My request was handled in a timely manner.
Thanks again

Date of experience: June 3, 2018
California
2 reviews
6 helpful votes
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I was about to join Payoneer when a friend contacted me that payoneer are no longer offering Pre-Paid cards, he has a AUD account with Payoneer and tells me they don't allow Pre-paid cards which I thought was the whole idea behind this platform...

Date of experience: June 3, 2018
Florida
1 review
0 helpful votes
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Excellent Customer Service
June 7, 2018

I've been using Payoneer for contract work for over a year & called to change banking information. I was a little nervous I would be on hold waiting for to speak to a live person & it would take some time to fix. Good news - no long hold time! I spoke with a very helpful gentleman immediately who knew exactly how to help. My account details were updated in less than 2 business days. I was very impressed & would highly recommend Payoneer to others.

Date of experience: June 3, 2018
Croatia
1 review
0 helpful votes
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Great service
June 4, 2018

Very helpful and prompt answered, we can recommend it.
Thank you for your help, all our problems was solved

Date of experience: June 2, 2018
Jamaica
1 review
0 helpful votes
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Wonderful
June 4, 2018

It has been very wonderful. A delight to do business with business with Payoneer. Also I would 100% recommend them

Date of experience: June 2, 2018
Australia
1 review
0 helpful votes
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Keep it up. You're doing Superbly and Admirably Well. You have yourselves a Very Valuable Product that should Appeal to the Majority of Large Businesses.

Date of experience: June 2, 2018
Costa Rica
1 review
1 helpful vote
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Payment Issue
June 4, 2018

Is being 4 hours no answer we cannot paid our employees. NO answer from your helpdesk no answer on any of the phones, offices close no emergency contact nothing@! What is going on!

Date of experience: June 1, 2018
Colorado
1 review
0 helpful votes
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Cant get my money sir b nbtajes a percent and you guys charge 200 and my bank takes thre dollars seems so unfair and hard to survive

Date of experience: June 1, 2018
Greece
1 review
0 helpful votes
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THANKS FOR YOUR HELP
June 4, 2018

Efficient, professional and helpfull
The support i just had.
Kind thanks for your help and support
Enjoy the day
Roumpini

Date of experience: June 1, 2018
Egypt
1 review
0 helpful votes
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Great experience
June 4, 2018

I enjoyed the way they dealing and solving my problem thanks to payoneer and all the customer service

Date of experience: June 1, 2018
Washington
1 review
0 helpful votes
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Always a great experience. You really feel like someone is all about resolving your issue and doing it in a timely manner. I always recommend Payoneer.

Date of experience: June 1, 2018
Pakistan
3 reviews
10 helpful votes
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Feedback about payoneer support
June 4, 2018

Awesome support:)
Highly satisfied and recommended payoneer as a payment processor.: D
Not like other payment processors which have poor support:(

Regards.

Date of experience: June 1, 2018
Zimbabwe
1 review
0 helpful votes
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Best Global Service!
June 4, 2018

Been with Payoneer for just over 5 years now and have not once experienced any sort of issues. Customer service is great - very helpful with queries and all. A truly GLOBAL company that allows you to receive payments from numerous GLOBAL companies!

Date of experience: June 1, 2018
Brazil
1 review
0 helpful votes
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Cheap and trustable solution. When you ad to that the mastercard debit card, you get a complete solution

Date of experience: June 1, 2018
Bangladesh
1 review
0 helpful votes
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Great Experience!
June 4, 2018

It really a great pleasure to get support from you. Very quick reply and problem understanding service Thanks.

Date of experience: June 1, 2018
Sri Lanka
1 review
0 helpful votes
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I had a few Issues with a freelancing site, so i contacted payoneer customer support and the person who helped me was great. That person resolved all my issues within minutes and treated me like a human. He was a very kind and responsible person.

Date of experience: June 1, 2018
Saudi Arabia
4 reviews
3 helpful votes
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Payoneer is great.
June 4, 2018

I want to thank payoneer for helping freelancers worldwide to take their payment from networks and clients.

Date of experience: June 1, 2018
Pakistan
1 review
0 helpful votes
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Excellent costumer service.
June 4, 2018

It was a great experience contacting customer support. The customer support agent was very patient and helpful. They listened to my query with patience and provided all the knowledge and information I needed. I would definitely recommend this service to others. Thanks!

Date of experience: June 1, 2018