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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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Algeria
1 review
0 helpful votes
Follow Bachir G.
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Amazing.
June 8, 2018

Will always use your services, because you guys are the best choice.
Keep working on all the amazing improvements.

Date of experience: June 5, 2018
India
1 review
0 helpful votes
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Awesome
June 8, 2018

Payoneer is one of the best gateway
I would like to prefer payoneer always rather than anyother gateway

Date of experience: June 5, 2018
North Carolina
1 review
0 helpful votes
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Fantastic customer service.
June 8, 2018

Matthew was very friendly and helpful also quick with handling the situation and rather charming. :)

Date of experience: June 5, 2018
Saudi Arabia
1 review
0 helpful votes
Follow Rofaida L.
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The best payment solution
June 8, 2018

For many years I have been using Payoneer to receive payments and withdraw the funds. It has made my life easy. I recommend their services to everyone. It will also be great if Payoneer can replace PayPal as still people find it easier to do transaction through PayPal rather than Payoneer. So it will be appreciated if Payoneer can be come up with something that can replace PayPal as we do not have the services of PayPal in Bangladesh. And my country can be a profitable place for Payoneer if it can bring those services. Overall, I am happy with the current services of Payoneer. Thanks!

Date of experience: June 5, 2018
Nigeria
1 review
0 helpful votes
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GREATEST SERVICE EVER
June 8, 2018

With Payoneer, almost everything is given to you free of charge!
I have no words to describe the level of help they are providing for my business...

Date of experience: June 5, 2018
Cambodia
1 review
0 helpful votes
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Awesome customer service
June 8, 2018

Payoneer is doing great at this moment. Their customer service very good. Let's see what the future holds.

Date of experience: June 5, 2018
Brazil
1 review
0 helpful votes
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Very happy with Payoneer assistance and the group of employees, mainly, Becca, that was very kind and professional assisting me on CHAT.
Congratulation to the entire group.

Date of experience: June 5, 2018
Australia
1 review
0 helpful votes
Follow Kunwadee N.
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Very helpful
June 8, 2018

Very fast response from last time and very helpful
I very love live chat. Easy to asking questions when I have trouble

Date of experience: June 5, 2018
Nigeria
1 review
0 helpful votes
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Best of the Best
June 8, 2018

This is the most helpful platform, I love payoneer and nothing can make me stop using them. They attend to all my request/inquiry as fast as they can (via chat or phone) and i really enjoyed all the features that has been activated on this platform. Payoneer makes payment easy and they made every tool available for freelancers like me to receive payment from individual and companies. Though i violated the terms of use unknowingly and i got punished for it:)

I love Payoneer and i strongly recommend payoneer to everyone.

Date of experience: June 5, 2018
Florida
1 review
0 helpful votes
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Get ready to use your Patience
June 8, 2018

Typically when you contact customer service, you expect the representative to know what they are talking about. Not the case with my customer service experience today. After the chat was over, I'm still at a loss with my questions.

Date of experience: June 5, 2018
Georgia
1 review
0 helpful votes
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Great
June 8, 2018

He was very polite. The help was very useful & fast. He was awesome. He answered all my questions with ease & understandment.

Date of experience: June 5, 2018
BA
1 review
0 helpful votes
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Great service
June 7, 2018

I have been using Payoneer for more than 8 years and love the simplicity and ease of use. The card is very useful, works great, and customer service was always available and very helpful.

Date of experience: June 5, 2018
Germany
1 review
0 helpful votes
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Great bank
June 7, 2018

My experiences on Payoneer are always very satisfactory! Their customer service is always very kind and concerned about my issues. And in the end, I am always leaving as happy as ever.

Special thanks to Mr. Evans :)

Date of experience: June 5, 2018
Spain
1 review
0 helpful votes
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Excellent!
June 7, 2018

Really love using your cards. Very useful. All the customer service is always there to help. I recommend

Date of experience: June 5, 2018
Italy
1 review
0 helpful votes
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Good experience
June 7, 2018

Excellent service from Spain. I will call again if I need it. I hope you will open a call center in Italy or in Italian speaking.

Date of experience: June 5, 2018
Germany
1 review
0 helpful votes
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Disputed Withdrawal Claim
June 7, 2018

My card got cloned and someone in Bali emptied my account... Payoneer have been pretty good and helpful in dealing with this. I used the Online Chat to talk with operatives in real time. It was very helpful. When the operatives weren't savvy with the way the company works they were willing to check further up the food chain, and got me good, comprehensive answers. All will be resolved.

Date of experience: June 5, 2018
Madagascar
1 review
0 helpful votes
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Payoneer service
June 7, 2018

I have used payoneer since 2016 and I am satisfied for the service. I suggest all people(Freelancer, business man,) to use payoneer.

Date of experience: June 5, 2018
Belgium
1 review
0 helpful votes
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Serious and to the point
June 7, 2018

I asked where my payonner card is. They guided me very correctly when they understod what I missed. I did not know that I should connect my payoneer account to my store to receive payment in order to get my card. They understood that I did not know the issue and promptly send a mail to guid me.
Perfect

Date of experience: June 5, 2018
Pakistan
1 review
0 helpful votes
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I love Payonner card
June 7, 2018

Payoneer is one acount that can help me every time when i have payonner card in my pocket i didnt felt alone my self

Date of experience: June 5, 2018
Bangladesh
1 review
0 helpful votes
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Best
June 7, 2018

Nice experience with the person who helped me. I hope my problem will be solved very soon. Thanks a lot to the Payoneer Support team

Date of experience: June 5, 2018