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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Helping and Responsive Staff
June 9, 2018

Before I talk to Payoneer staff I was totally confused that what is happening to me?
But after conversation with staff they guide me very professionally and solved my problem.
I am totally satisfied with the Payoneer services.
Very helping and professional staff.
Thank you payoneer...

Date of experience: June 6, 2018
Jamaica
1 review
0 helpful votes
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Superb Customer Service
June 9, 2018

If I have any issues at all the staff is well trained to explain everything. They are very polite and professional. I usually get through easily and quickly. I've been with Payoneer for a few years and I don't remember having to complain about poor service.

Date of experience: June 6, 2018
Connecticut
2 reviews
0 helpful votes
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Customer Service is Great
June 9, 2018

I haven't had extended contact with their customer service team, but the few times I have needed help they have been outstanding.

Date of experience: June 6, 2018
Hungary
1 review
0 helpful votes
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Good service
June 9, 2018

Im liked a servicew what payoneer given me, safe log in quick live chat. That why easy to use any time I get answer in case i need help.

Date of experience: June 6, 2018
Virginia
1 review
0 helpful votes
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Me siento muy agusto con el servicio que proporciona la empresa Payoneer, tanto en su plataforma, como en el área de servicio al cliente!

Date of experience: June 6, 2018
Nepal
1 review
0 helpful votes
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Satisfying
June 9, 2018

Nice. The customer care showed patience and was easy to talk to. Promote the staff right now. T

Date of experience: June 6, 2018
Sri Lanka
1 review
0 helpful votes
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It is great, Works very well. Best availability and reasonable fees. Easy to use every where and flexible. ++++++

Date of experience: June 6, 2018
Germany
1 review
0 helpful votes
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Good customer support
June 8, 2018

Good customer support and the service works well. No problems so far. The customer support center helps with id verification and any questions.

Date of experience: June 6, 2018
1 review
0 helpful votes
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A big thanks to Payoneer.
I'm new to Payoneer but have a close friend who has been using it and its is absolutely amazing.
With this I can receive payments from all over the world at cheap cost.
Just email required. Any ATM withdrawal.
This is my best electronic wallet so far.

Date of experience: June 6, 2018
Nigeria
1 review
0 helpful votes
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Exceptional Service Delivery
June 8, 2018

Payoneer is still the best platform i have ever worked with. They have great services and exceptional customer friendly agents.

Date of experience: June 6, 2018
Saudi Arabia
1 review
0 helpful votes
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Nice
June 8, 2018

Nice one, they are tell me every problem. They are 100% try solved my problem. Love u. Have a nice day************-------------*********

Date of experience: June 6, 2018
France
2 reviews
0 helpful votes
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VERY CUSTOMER SUPPORT AND HGH LEVEL SAFE PAYMENT CHECKING SURELY BETTER THAN PAYPAL OR SOME OTHER APPS PAYMENT SOLUTION

Date of experience: June 6, 2018
Pakistan
1 review
0 helpful votes
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Awesome Experience!
June 8, 2018

Although, it's not the first time I am using Payoneer, but it was first time I had an issue required help (customer service) and was extremely pleased with the professional way yet having sufficient human side as well. Not only the issue was resolved in a sort of rapid way, but I was kept on hold right through! Awesome customer service.

Date of experience: June 6, 2018
Kenya
1 review
0 helpful votes
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Payoneer Journey
June 8, 2018

I highly recommend the Payoneer bank for quality customer service. Helpful and friendly staff who make sure we understand what we need to do.

Date of experience: June 6, 2018
Cameroon
1 review
0 helpful votes
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Payoneer is just great!
June 8, 2018

I live in Cameroon, Africa and do freelance jobs on the internet. Payoneer has made it so easy for me to get paid. Their customer service is excellent. Overall no complaints. Keep up the great work!

Date of experience: June 6, 2018
Bangladesh
1 review
0 helpful votes
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Helpful and very patience
June 8, 2018

My problem is about to solve also got answer to my some question.
And it was really good experience i would recommend very strongly

Date of experience: June 6, 2018
Serbia
1 review
0 helpful votes
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Very helpful Staff
June 8, 2018

Great experience with the Payoneer online help staff.
I would recommend the online live chat to everyone, as they are very kind and helpful.

Date of experience: June 6, 2018
Thailand
1 review
0 helpful votes
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Payoneer is very fast and there support team is very responsive to solve any problem. I always withdraw from freelance market through Payoneer and It's really take short time to load on my account

Date of experience: June 6, 2018
Bangladesh
1 review
0 helpful votes
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It`s Great
June 8, 2018

I`m happy with payoneer. Their customer service is very good and very professional. It will be better if they reduce the transaction time. Overall I like it and give a five star rating. Best of luck payoneer.

Date of experience: June 6, 2018
Jamaica
1 review
0 helpful votes
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No negative yet!
June 8, 2018

I have been using Payoneer now for 2 months and I am still satisfied... Great service! Great customer care team, they really make you feel important whenever you call.

Date of experience: June 6, 2018